real estate agent residential commercial resume example with 17+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Real Estate industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Loan Feasibility Assessment
  • Loan Processing Coordination
  • Financial History Analysis
  • Property Evaluation
  • Credit History Review
  • Complaint Handling
  • Analytical and Critical Thinking
  • Remote Video Conferencing
  • Database Management
  • Microsoft Office
  • Report Preparation
  • Data Entry
  • Time Management
  • Client Interview
  • Multitasking and Prioritization
  • Documentation Review
  • Presentation Skills
  • Oral And Written Communication
  • Customer service-focused
  • Maintenance knowledge
  • Affordable housing programs knowledge
  • Administrative support
  • Knowledge of California real estate laws
  • Contract Negotiation
  • Property management
  • Marketing and advertising
  • Business Development
  • Entrepreneurial
Work History
01/2005 to Current Real Estate Agent - Residential/Commercial Fm Global | West Glocester, RI,
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Negotiated, facilitated and managed 10 real estate transactions per month.
  • Developed and maintained relationships with clients through networking, postcards and cold calling.
  • Advertised client properties through websites, social media and real estate guides.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Assisted clients in financial planning for purchase.
  • Reviewed market research data and changed sales plans accordingly.
  • Represented buyers and sellers of developed and undeveloped properties.
  • Used Multiple listing System and other realtor databases to find properties for clients.
  • Negotiated, facilitated and managed real estate transactions.
04/2022 to 08/2022 Property Management Administrator LINK | City, STATE,
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
11/2020 to 04/2022 Mortgage Counselor NACA/Neighborhood Corporation Of America | City, STATE,
  • Explained different types of loans pertaining to client situations.
  • Worked with underwriters to fix application problems and resolve issues.
  • Reviewed loan files and updated to match current standards.
  • Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
  • Implemented sales strategies that established relationships with realtors and CPAs.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Monitored pipelines to track and log status of loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Proactively identified solutions for customers experiencing credit issues.
  • Compiled closing packages for drafting and presentation accuracy.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Reviewed over 75 financial statements per week.
05/2019 to 11/2020 Internet/Voice Customer Service Spectrum | City, STATE,
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Handled 60 calls per day to address customer inquiries and concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Served customers and followed outlined steps of service.
  • Drove operational improvements which resulted in savings and improved profit margins
Expected in | Business Administration Azusa Pacific Online University, Glendora, CA GPA:

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Resume Overview

School Attended

  • Azusa Pacific Online University

Job Titles Held:

  • Real Estate Agent - Residential/Commercial
  • Property Management Administrator
  • Mortgage Counselor
  • Internet/Voice Customer Service


  • Some College (No Degree)

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