Prime Now Seasonal Whole Foods Shopper resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Take-charge professional delivering support, organization and a great hardworking attitude to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Experience dealing with phones and customer needs in fast-paced environments. Recognized for exemplary customer service and team collaboration. Excellent problem solving abilities, and successful at adapting quickly to changing business demands.
Skills
Time management skills
Client-focused
Computer proficient
Change management
Excellent communication
Positive learning process
Financial records and processing
Results-oriented
Reports generation and analysis
Training and development
Quick learner
MS Office proficient
Organized and efficient
Medical terminology proficiency
Fast typing
Experience
06/2020 to Current
Prime Now- Seasonal Whole Foods ShopperAmazon – City, STATE,
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Listened to customer needs to identify and recommend optimal product selections.
Worked quickly and efficiently to pick and pack orders.
Organized products based on selections.
Followed Covid safety procedures.
Replaced and communicated out of stock products.
Restocked supplies and kept work stations clean and sanitized.
11/2015 to 07/2017
Lead HostessFords Fish Shack – City, STATE,
Set up and decorated menu marketing boards with current specials.
Calculated charges, issued table checks and collected payments from customers.
Answered phones politely and promptly, accurately recording and confirming reservations, while notifying servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Recorded take out orders.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed silverware and checked restrooms every hour.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Enhanced guests' experiences by fulfilling special requests during visits.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Guided guests to appropriate seating for party size, and provided menus.
Tracked seated guests and available seating using Dinetime.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Trained new team members in cash register operation, stock procedures and customer service.
Monitored dining area to assess server capacity and accurately estimate wait times.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Completed opening and closing checklists, including emptying trash, organizing work space,cleaning menus and polishing silverware.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
03/2011 to 09/2015
Lead HostessCasino Wharf FX – City, STATE,
Enhanced guests' experiences by fulfilling special requests during visits.
Cleaned seating area and checked restrooms every hour, providing restock to needed items.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Answered phones politely and promptly, accurately recording and confirming reservations, providing establishment information, and recording take out orders.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Tracked seated guests and available seating using Open Table system.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Guided guests to appropriate seating for party size, provided with menus and place settings.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Arranged each place setting attractively and verified all items were clean and free from water spots and food.
Helped to plan and execute parties for more than 20 guests, including coordinating menus and preparing tables.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Completed opening and closing checklists, including emptying trash, organizing area and polishing silverware.
Set up and decorated menu marketing boards with current specials information and drink features.
11/2014 to 05/2015
Bobby Brown Make up SpecialistMacy's – City, STATE,
Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Prepared, completed and processed customer account forms and database changes.
Reviewed account and service histories to identify trends and issues.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Assisted customers by finding needed cosmetic items and checking inventory for items at other locations.
Offered product and service consultations and employed upselling techniques.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 100% or more.
Sold various products by explaining unique features and educating customers on proper application.
Processed orders through system and coordinated product deliveries.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Recommended merchandise to customers based on needs and preferences.
Recommended optimal merchandise based on customer needs and desires.
Education and Training
Expected in
High School Diploma: Falmouth High School - Falmouth, MA GPA:
Expected in
Certificate: Emergency Medical Technician Upper Cape Cod Regional Technical School - Buzzards Bay, MA GPA:
Expected in
: Business Administration Northern Virginia Community College - Sterling, VA, GPA:
Expected in 04/2020
Certificate: Hospitality And Tourism Management Florida Atlantic University - Boca Raton, FL GPA:
Activities and Honors
Varsity Athletic Award: High School Cheerleading 2009-2012
Atlantic Coast League: Sportsmanship Award for Outstanding Sportsmanship in Cheerleading 2011.
Certificate of Participation in the 2010 Heritage Language Exam (Level 1).
Outstanding Student of the Year: Portuguese 2: presented in March, 2011.
Certifications
Emergency Management Institute (FEMA): Introduction to Incident Command System ICS-100 completed: 29th Day of May, 2014.
Emergency Management Institute (FEMA): National Incident Management System (NIMS): completed: 29th Day of May, 2014.
Emergency Management Institute (FEMA): NIMS Multiagency Coordination System (MACS): completed: 25th Day of July, 2014.
Emergency Management Institute (FEMA): Introduction to the Incident Command System (ICS 100) for Healthcare/Hospitals: completed: 28th Day of July, 2014.
New Mexico Tech's (FEMA): Weapons of Mass Destruction training: Incident Response to Terrorist Bombings: completed: 19th Day of June,2014.
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