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Prime Now Seasonal Whole Foods Shopper resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Take-charge professional delivering support, organization and a great hardworking attitude to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Experience dealing with phones and customer needs in fast-paced environments. Recognized for exemplary customer service and team collaboration. Excellent problem solving abilities, and successful at adapting quickly to changing business demands.

Skills
  • Time management skills
  • Client-focused
  • Computer proficient
  • Change management
  • Excellent communication
  • Positive learning process
  • Financial records and processing
  • Results-oriented
  • Reports generation and analysis
  • Training and development
  • Quick learner
  • MS Office proficient
  • Organized and efficient
  • Medical terminology proficiency
  • Fast typing
Experience
06/2020 to Current
Prime Now- Seasonal Whole Foods Shopper Amazon City, STATE,
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Listened to customer needs to identify and recommend optimal product selections.
  • Worked quickly and efficiently to pick and pack orders.
  • Organized products based on selections.
  • Followed Covid safety procedures.
  • Replaced and communicated out of stock products.
  • Restocked supplies and kept work stations clean and sanitized.
11/2015 to 07/2017
Lead Hostess Fords Fish Shack City, STATE,
  • Set up and decorated menu marketing boards with current specials.
  • Calculated charges, issued table checks and collected payments from customers.
  • Answered phones politely and promptly, accurately recording and confirming reservations, while notifying servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Recorded take out orders.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed silverware and checked restrooms every hour.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Guided guests to appropriate seating for party size, and provided menus.
  • Tracked seated guests and available seating using Dinetime.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Completed opening and closing checklists, including emptying trash, organizing work space,cleaning menus and polishing silverware.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
03/2011 to 09/2015
Lead Hostess Casino Wharf FX City, STATE,
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Cleaned seating area and checked restrooms every hour, providing restock to needed items.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Answered phones politely and promptly, accurately recording and confirming reservations, providing establishment information, and recording take out orders.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Tracked seated guests and available seating using Open Table system.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Guided guests to appropriate seating for party size, provided with menus and place settings.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and food.
  • Helped to plan and execute parties for more than 20 guests, including coordinating menus and preparing tables.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Completed opening and closing checklists, including emptying trash, organizing area and polishing silverware.
  • Set up and decorated menu marketing boards with current specials information and drink features.
11/2014 to 05/2015
Bobby Brown Make up Specialist Macy's City, STATE,
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Prepared, completed and processed customer account forms and database changes.
  • Reviewed account and service histories to identify trends and issues.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assisted customers by finding needed cosmetic items and checking inventory for items at other locations.
  • Offered product and service consultations and employed upselling techniques.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 100% or more.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Processed orders through system and coordinated product deliveries.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended merchandise to customers based on needs and preferences.
  • Recommended optimal merchandise based on customer needs and desires.
Education and Training
Expected in
High School Diploma:
Falmouth High School - Falmouth, MA
GPA:
Expected in
Certificate: Emergency Medical Technician
Upper Cape Cod Regional Technical School - Buzzards Bay, MA
GPA:
Expected in
: Business Administration
Northern Virginia Community College - Sterling, VA,
GPA:
Expected in 04/2020
Certificate: Hospitality And Tourism Management
Florida Atlantic University - Boca Raton, FL
GPA:
Activities and Honors
  • Varsity Athletic Award: High School Cheerleading 2009-2012
  • Atlantic Coast League: Sportsmanship Award for Outstanding Sportsmanship in Cheerleading 2011.
  • Certificate of Participation in the 2010 Heritage Language Exam (Level 1).
  • Outstanding Student of the Year: Portuguese 2: presented in March, 2011.
Certifications
  • Emergency Management Institute (FEMA): Introduction to Incident Command System ICS-100 completed: 29th Day of May, 2014.
  • Emergency Management Institute (FEMA): National Incident Management System (NIMS): completed: 29th Day of May, 2014.
  • Emergency Management Institute (FEMA): NIMS Multiagency Coordination System (MACS): completed: 25th Day of July, 2014.
  • Emergency Management Institute (FEMA): Introduction to the Incident Command System (ICS 100) for Healthcare/Hospitals: completed: 28th Day of July, 2014.
  • New Mexico Tech's (FEMA): Weapons of Mass Destruction training: Incident Response to Terrorist Bombings: completed: 19th Day of June,2014.

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Resume Overview

School Attended

  • Falmouth High School
  • Upper Cape Cod Regional Technical School
  • Northern Virginia Community College
  • Florida Atlantic University

Job Titles Held:

  • Prime Now- Seasonal Whole Foods Shopper
  • Lead Hostess
  • Lead Hostess
  • Bobby Brown Make up Specialist

Degrees

  • High School Diploma
  • Certificate
  • Some College (No Degree)
  • Certificate

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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