high team player. Love learning new skills, makes me grow as a person. Life is always full of new experiences, meeting new people and working on knew skills.
Skills
Verbal and Written Communication
Lead Management
Script Use
Strategic Marketing
Customer Database Maintenance
Data Entry
Mentoring and Coaching
MS Office
Product and Service Understanding
Upselling and Cross Selling
Order Processing
Customer Service
Adaptability and Dependability
Attention to Detail
Documentation and Recordkeeping
Time Management
Active Listening
Reliable Team Worker
fast learner
Experience
Phone Sales Representative, 02/2021 to 01/2022 Sunpro – Elgin, IL,
Maintained and recorded customer information in database.
Handled inbound telephone calls from interested customers.
Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
Set up new accounts and listed personal, demographic and payment information in system.
Educated customers about product or service offerings meeting individual needs.
Trained new hires
Documented sales call data in company software.
Assisted in technical support and troubleshot
Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
Stayed up to date on store promotions, payment policies and security practices.
Manager's Assistant/Factory Worker, 06/2018 to 05/2019 Boys Town – Portsmouth, RI,
Loaded and unloaded items from machines and conveyors.
Examined final products for conformance with quality and design standards.
Recorded production sheets and accurately entered data into computerized systems.
Marked identifying information on parts and materials to prepare for shipping.
Loaded and unloaded materials onto or from trays, racks, and shelves by hand.
Kept worksites organized, clean and free of safety hazards.
Moved boxes weighing as much 40-60 pounds regularly.
Assigned tasks to employees and monitored productivity, performance and task completion.
Checked customer orders, labeling, and documentation prior to shipment to avoid delays.
Directed warehouse team in stocking merchandise, pulling orders, and setting up loads.
Tracked inventory levels, handling aspects of shipping and receiving, and kept accurate records.
Logged inbound and outbound for wrong products, incorrect quantities, and damaged items
Maintained inventory of shipping materials and supplies.
Coached new staff preparing outgoing shipments.
Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Checkout Cashier /Food and Beverage Attendant, 10/2017 to 06/2018 Auntie Anne's Pretzel Shop – City, STATE,
Operated cash register, collected payments, and provided accurate change.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Trained new team members in cash register operation, stock procedures and customer services.
Kept customer and food preparation areas clean and well-organized.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Treated associates with fairness and respect, providing recognition of accomplishments.
Used standard recipes to mix food batches.
Served drinks and prepared specialty beverages.
Visually inspected orders prepared by coworkers to verify accuracy against order tickets and correct errors.
Food Service Worker/Cashier, 10/2016 to 09/2017 Carl's Jr – City, STATE,
Maintained order and cleanliness of work areas to conform with health codes.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Received food orders from individuals and explained offerings.
Stored perishable food items in freezer or refrigerator to protect from spoilage.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Updated food displays, cases and other customer-facing areas to increase sales of special items.
Complied with company service standards and adhered to inventory and cash control procedures.
Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
Operated cash register to process cash, check and credit card transactions.
Acquired new skills to support team and further accommodate customer needs.
Education and Training
High School Diploma: , Expected in 01/2018 Clackamas High School - Clackamas, OR GPA:
Languages
English:
Professional
Negotiated:
Spanish:
Professional
Negotiated:
Accomplishments
Realized [Result] in ongoing effort to boost revenue while reducing costs.
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