Phone Sales Representative Resume Example
Expert Telephone Sales professional with expansive Google Business Listing product knowledge and proven record of achieving results. Increased sales by 85% during previous year by incorporating up-selling and cross-selling techniques. Excellent communications and persuasion skills enabled optimum outcomes.
Well-versed in using scripts, interpersonal communication strengths and expertise in the field to overcome customer objections and close sales. Positive, upbeat and courteous in all interactions.
Customer-focused Phone Sales Promoter successful at consistently attaining and exceeding sales goals. Excels in executing sales plans and adapting approaches to meet different customer needs.
Adept at working efficiently to handle high-volume customer sales and support. Excellent troubleshooting, time management and multitasking abilities. Consultative sales expert.
Knowledgeable and dedicated customer service professional with extensive experience in Health & Life Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hardworking Customer Service Representative with 10+ years of experience working with others. Trained in project and time management with extensive knowledge of Health & Life insurance and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 10+ years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Qualified telemarketing sales with 10+ years of experience in fast-paced customer service and call center environments supporting all company needs. Personable and professional under pressure.
Personable Customer Service professional offering over 15 years of experience resolving account and service concerns for Health Insurance customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Skilled call center professional versed in customer support protocols for Google Business. Bring extensive high-call volume experience spanning 15+ years working with all types of consumers. Superior computer skills and telephone etiquette.
Proactive phone sales with expertise in delivering support services and resolving customer complaints. Trained in Microsoft office, Excel, PowerPoint, word and computer techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.
Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate all systems. Effective at operating within job regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Successful cashier with 10+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Hardworking telemarketer bringing 10+ years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Goal-oriented worker with outstanding knowledge of organization and product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and many talents. Committed to best-in-class customer service and maintaining professionalism.
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Sunpro – Cincinnati , OH
- Sold at least 20 Google Business Listing products per week with 80% conversion rate.
- Operated with select dialer system to manage more than 200 calls per day.
- Quoted prices, discussed benefits and redirected questions to overcome objections.
- Strengthened customer loyalty by being friendly and professional in all interactions.
- Handled over 50+ calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Met all customer call guidelines including service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests for products, services and company information.
- Assisted 10+ customers in average hour by answering questions, responding to inquiries and handling telephone requests.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered questions concerning prices and availability of Google Business Listing.
Landmark Health – Athol , MA
- Answered 20+ inbound calls per hour from existing and future policyholders to answer inquiries and discuss insurance options.
- Customized health insurance programs to suit all individual clients, boosting sales 75%.
- Explained features, disadvantages and advantages of all policies to promote insurance sales.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Built relationships with clients through active listening and by building repour & being friendly with talents to provide excellent service.
- Upsold additional products and services after identifying customer needs and requirements.
- Responded to customer calls within 24 hours to swiftly resolve issues and answer questions.
Goodwill Industries Of Southeastern Michigan – Saline , MI
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Answered questions about store policies and concerns to support positive customer experiences.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Served needs of more than 50+ customers in busy fast-paced environment.
- Reviewed weekly sales circulars and monitored price changes.
- Trained as cashier and provided back-up coverage to provide customers with optimal support.
- Assisted customers by answering questions and fulfilling requests.
- Operated cash register for cash, check and credit card transactions with 99% accuracy.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Checked prices for customers and processed items sold by scanning barcodes.
- Educated customers on promotions to enhance sales.
- Helped over 100+ guests every day by processing payments, monitoring reward accounts and resolving service concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Assisted customers with special services, account updates and promotional options.
- Counted cash in register drawer at beginning and end of shift.
- Requested official identification for tobacco & alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
John Bowne High School - City, State
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Resume Overview
School Attended
- Argosy University
- John Bowne High School
Job Titles Held:
- Phone Sales Representative
- Health Insurance Agent
- Cashier
Degrees
- Bachelor of Psychology
High School Diploma : 06/1999
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