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phone sales representative resume example with 19 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

High-energy Telemarketer with over 20 years of experience in call center environments. Experienced with handling inbound and outbound calls. Focused on promoting company image of quality, professionalism and integrity. Responsible for running a stable call center with quality employees. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • MS Office
  • Upselling and Cross Selling
  • Negotiation and Persuasion
  • Cold Calling
  • Script Reading
  • Email and Telephone Etiquette
  • Adaptability and Dependability
  • Lead Management
  • Documentation and Reporting
  • Warm Calling
  • Data Entry
  • Product and Service Understanding
  • Product Understanding
  • Customer Service
  • Attention to Detail
  • Networking and Prospecting
  • Information Confidentiality
  • Appointment Scheduling
  • Script Use
  • Strategic Marketing
  • Customer Database Maintenance
  • Verbal and Written Communication
  • Reliable and Punctual
  • Mentoring and Coaching
  • Relationship Building
  • Skilled Negotiator
  • Remote Access Call Center Software
  • Customer Inquiry and Response
  • Sales Script Adjustments
  • Sales Solicitation
  • Sales Pitches
  • Marketing Strategies
  • Service Descriptions
  • Outbound Calling
  • Documentation and Recordkeeping
  • Customer Targeting
  • Speech Clarity
  • Persuasive Strategies
  • Active Listening
  • Product Descriptions
  • Time Management
Experience
01/2009 to 04/2015
Phone Sales Representative Sunpro Elgin, IL,
  • Educated customers about product or service offerings meeting individual needs.
  • Handled inbound telephone calls from interested customers.
  • Maintained and recorded customer information in database.
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
  • Resolved customer complaints by escalating calls to proper department.
  • Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
  • Made appointments with interested customers according to schedule availability.
  • Worked well with automatic computer dialing and proprietary software to manage daily call loads.
  • Broke down objections using friendly, persuasive strategies.
  • Collaborated with management to resolve concerns and problem calls.
  • Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Set up new accounts and listed personal, demographic and payment information in system.
  • Presented information about membership details and purchase advantages.
  • Trained new hires and led large team of off-shore telemarketers.
  • Took messages and transferred calls for telemarketing team.
  • Followed up on sales leads through outbound calling.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Achieved established sales targets by generating new customer accounts.
  • Developed new leads each day at or above quotas.
  • Collaborated with new customers to give details about company offerings.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Networked to build client base and promote products to new and existing clients.
  • Documented sales call data in company software.
  • Cross-sold additional products and services to purchasing customers.
02/2000 to 03/2009
Telemarketer & Telemarketing Manager Sunpro Evanston, IL,
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Educated customers about product or service offerings meeting individual needs.
  • Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
  • Handled inbound telephone calls from interested customers.
  • Broke down objections using friendly, persuasive strategies.
  • Maintained and recorded customer information in database.
  • Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
  • Worked well with automatic computer dialing and proprietary software to manage daily call loads.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Collaborated with management to resolve concerns and problem calls.
  • Made appointments with interested customers according to schedule availability.
  • Resolved customer complaints by escalating calls to proper department.
  • Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
  • Took messages and transferred calls for telemarketing team.
  • Presented information about membership details and purchase advantages.
  • Trained new hires and led large team of off-shore telemarketers.
  • Followed up on sales leads through outbound calling.
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Collaborated with new customers to give details about company offerings.
  • Achieved established sales targets by generating new customer accounts.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Developed new leads each day at or above quotas.
  • Networked to build client base and promote products to new and existing clients.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
04/1996 to 02/2000
Phone Sales Representative Geico City, STATE,
  • Educated customers about product or service offerings meeting individual needs.
  • Handled inbound telephone calls from interested customers.
  • Maintained and recorded customer information in database.
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
  • Resolved customer complaints by escalating calls to proper department.
  • Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
  • Worked well with automatic computer dialing and proprietary software to manage daily call loads.
  • Broke down objections using friendly, persuasive strategies.
  • Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
  • Set up new accounts and listed personal, demographic and payment information in system.
  • Presented information about membership details and purchase advantages.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Achieved established sales targets by generating new customer accounts.
  • Developed new leads each day at or above quotas.
  • Collaborated with new customers to give details about company offerings.
  • Networked to build client base and promote products to new and existing clients.
  • Documented sales call data in company software.
  • Cross-sold additional products and services to purchasing customers.
Education and Training
Expected in 03/2010 to to
Graduated School But Didn't Get My CNA License :
Lake Mirror CNA Training - Lakeland, FL,
GPA:
Expected in 01/2000 to to
Received My Florida Insurance License:
Polk Community College - Lakeland, FL,
GPA:
Expected in 06/1994 to to
High School Diploma:
Mulberry Senior High School - Mulberry, FL
GPA:
Expected in to to
: Paralegal Studies
Florida Metropolitan University - Lakeland, FL,
GPA:

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Resume Overview

School Attended

  • Lake Mirror CNA Training
  • Polk Community College
  • Mulberry Senior High School
  • Florida Metropolitan University

Job Titles Held:

  • Phone Sales Representative
  • Telemarketer & Telemarketing Manager
  • Phone Sales Representative

Degrees

  • Graduated School But Didn't Get My CNA License
  • Received My Florida Insurance License
  • High School Diploma
  • Some College (No Degree)

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