LiveCareer-Resume

phone sales representative resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Customer-focused Retail Associate with solid understanding of retail dynamics, marketing and customer service. Offering 4 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Talented retail sales with strong background in sales. Passionate about retail sales, customer relationship management and merchandising.

Skills
  • Skilled negotiator
  • Product and service understanding
  • Consumer behavior
  • Performance-driven
  • Product understanding
  • Script use
  • Advertising management
  • Professional speaking abilities
  • Inbound and outbound calls
  • Mentoring and development
  • Persistent
  • Account updates
  • Strategic decision-making
  • Sales expertise
Education and Training
Penn Foster Jacksonville, FL, Expected in GED : - GPA :
Experience
Sunpro - Phone Sales Representative
Manchester, MD, 02/2019 - 01/2022
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Welcomed guests and asked open-ended questions to best determine which products would meet needs.
  • Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
  • Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
  • Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
  • Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
  • Detailed product features for customers to provide information for best decisions based on personal needs.
  • Used on-site computer systems to access figures and documentation associated with available service plans.
  • Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Recommended optimal merchandise based on customer needs and desires.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Used rtpos register system to ring up customer purchases, process payments and issue receipts.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Dollar General - Sales Associate /Key Holder
City, STATE, 11/2018 - 02/2019
  • Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
  • Performed store opening and closing tasks to comply with preset store operations guidelines.
  • Stocked and merchandised products in compliance with Plan-o-Grams and company guidelines to facilitate organized, attractive store layout.
  • Coached and mentored coworkers in proven sales techniques to facilitate more customer purchases and higher store revenues.
  • Adhered to company policies and procedures and recommended coworkers' compliance to establish uniform standard of conduct.
  • Operated cash register.
  • Maintained store and maintained appearance.
  • Signed for incoming shipments in manager's absence.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Responded to safety and loss prevention incidents.
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
  • operated register handed cash cards and checks
  • preformed nightly deposits
  • made sure employee front faced the store and preformed nightly closing cleaning procedures
Metro Pcs - Phone Sales Associate
City, STATE, 06/2018 - 11/2018
pcs communication and interpersonal strengths.
Sonic Drive In - Car Hop /Shift Leader
City, STATE, 06/2017 - 06/2018
  • Evaluated, reconfigured and performed equipment maintenance to support operational goals.
  • Managed and mentored 6+ staff members.
  • Completed opening and closing duties to facilitate business operations.
  • Resolved customer complaints and reported issues to senior management.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Maintained thorough knowledge of menu to describe dining options.
  • Completed orders by making specialty shakes and ice cream desserts.
  • Kept customer and food preparation areas clean and well-organized.
  • Answered product and order questions accurately and professionally.
  • Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Verified orders and bagged items for easy transport.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Minimized customer wait times by taking and filling large volume of orders each day.

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Resume Overview

School Attended

  • Penn Foster

Job Titles Held:

  • Phone Sales Representative
  • Sales Associate /Key Holder
  • Phone Sales Associate
  • Car Hop /Shift Leader

Degrees

  • GED

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