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Phone Sales Representative Resume Example

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PHONE SALES REPRESENTATIVE
Summary

Personable and dedicated Customer Service Representative with extensive experience in Retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Script use
  • Skilled negotiator
  • Product understanding
  • Product and service understanding
  • Performance-driven
  • Sales expertise
  • Inbound and outbound calls
  • Professional speaking abilities
  • Strategic decision-making
  • Mathematics proficiency
  • POS systems
  • Payment processing
  • Cash register operation
  • Issue resolution
  • Credit and cash transactions
  • Cash drawer balancing
  • ID verification
  • Cash counting machine operations
  • Customer assistance
  • Cash management
  • Liquor regulations and compliance
  • Price negotiation
  • Paperwork processing
  • Consultative sales expertise
  • Interpersonal skills
  • Resolving issues
  • Providing customer support
  • Performance monitoring
  • Call documentation skills
  • Professional telephone voice
  • Communicating with clients
  • Prospecting skills
  • System documentation
  • Fluent in English
  • Data entry
  • Technical troubleshooting
Experience
Company Name | City, StatePhone Sales Representative02/2021 - Current
  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Set up new accounts and listed personal, demographic and payment information in system.
  • Made appointments with interested customers according to schedule availability.
  • Maintained proficiency in revenue and sales.
  • Maintained and recorded customer information in database.
  • Proficient at computer dialing and computer software.
  • Resolved customer complaints by escalating calls to proper department.
  • Gave information about available products and services including membership details and purchase advantages.
  • Collaborated with management to resolve concerns and problem calls.
  • Broke down objections using friendly, persuasive strategies.
  • Responded to questions with knowledgeable responses.
  • Performed clerical and administrative duties like taking messages and transferring calls.
  • Helped new telemarketers learn best practices, communication strategies and performance standards.
  • Handled inbound telephone calls from interested customers.
Company Name | City, StatePicking Associate03/2020 - 01/2021
  • Used RF scanner to pick items from bins and complete orders.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Built and packaged products to comply with multiple work orders and deadlines.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Used company tracking system to locate and pick merchandise to fulfill daily customer orders.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Completed product assembly according to standardized procedures.
Company Name | City, StateSales Associate01/2020 - 03/2020
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Reset store displays for special events and seasonal merchandise changes.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Company Name | City, StateCashier11/2019 - 01/2020
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Resolved issues with cash registers, card scanners and printers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Inspected items for damage and obtained replacements for customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Promoted specific item options to drive sales and achieve add-on purchases.
Education and Training
Philip Barbour High School | City, StateHigh School Diploma05/2019
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Resume Overview

School Attended

  • Philip Barbour High School

Job Titles Held:

  • Phone Sales Representative
  • Picking Associate
  • Sales Associate
  • Cashier

Degrees

  • High School Diploma

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