Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Operate in smooth and level-headed manner in high-pressure call center environments focused on customer sales and support. Knowledgeable troubleshooter with strong time management, organizational and problem-solving abilities. Strengths include consultative sales techniques.

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

  • Consultative sales expertise
  • Price negotiation
  • Inventory understanding
  • Clear communication
  • Proficient in google doc.
  • Welcoming customers
  • Team Building
  • Customer Service
  • Paperwork processing
10/2018 to 03/2020 Phone Sales Promoter Truist Financial Corporation | Greensboro, NC,
  • Hours

  • Educated leads about package prices, benefits and terms of purchases.
  • Built loyal and long-lasting customer relationships from day one by providing quality service at all stages.
  • Maximized success and developed specific account strategies in collaboration with management.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Operated telephone switchboard of 6 employees and routed calls to the correct destination.
  • Conducted directory searches for employees and customers to locate phone numbers, business addresses and cancellation information.
  • Answered up to 1 calls per day in fast-paced environment, transferring callers to appropriate personnel.
  • Recognized by management for providing exceptional customer service.
  • Answered 65-90 calls per 8 to answer customer questions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Responded in friendly and expert fashion to answer questions about each offering, price structures and availability.
  • Completed connections between callers, departments and professionals.
  • Handled incoming calls with friendly and cheerful attitude.
  • Answered up to 80-100 calls per day in fast-paced environment, transferring callers to appropriate personnel.
05/2017 to 03/2018 Cashier Steven Madden, Ltd. | Charlottesville, VA,

Troubleshot and resolved issues with cash registers, card scanners and printers.

  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Assisted cashier with completing end-of-day counts and securing funds to prevent loss or theft.
  • Trained new employees in cashiering procedures, offering assistance in resolving cash out issues.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed returned items in accordance with store Provided assistance with purchases, locating items and signing up for rewards programs
  • Helped customers find specific products, answering questions and offering advice.
  • Read weekly sales inserts and monitored price changes.
07/2016 to 02/2018 Supervisor Infosys | Pittsburgh, PA,
  • Established and enforced clear goals to keep all employees on same level and working collaboratively.
  • Identified and corrected performance and personnel issues negatively impacting team and business operations.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Trained newly hired employees on equipment and products and created training manual for all s to use as reference guide.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Trained newly hired employees on waffle iron equipment and shake statin and created training manual for all scoopers to use as reference guide.
  • Identified equipment malfunctions by using various troubleshooting methods, including broken pumps and sinks.
Education and Training
Expected in GED | Adult School, Westminster , CA GPA:

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Resume Overview

School Attended

  • Adult School

Job Titles Held:

  • Phone Sales Promoter
  • Cashier
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  • GED

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