Results-focused Luxury Sales Professional offering 15 years of progressive styling, personal shopping, management, sales and merchandising experience. A professional that is committed to excellent customer service, high sales volume, staying current on market trends and consumer interests. Proven ability to perform multiple tasks simultaneously and work under pressure while meeting tight deadlines.
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Competitive drive and entrepreneurial confidence to succeed in a commission based environment
Consistently seek new fashion and product knowledge to act as an expert for the client
Build lasting relationships with clients by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events
Establish and communicate the latest fashion trends in the industry with specific knowledge on new designer and runway collections
Utilize social media platforms to promote self as a fashion influencer
Work as a team player to ensure each customer receives the best service possible
Drive sales through outstanding customer service and development of relationships with clients
Advise clients in making fashion decisions by providing current and emerging trends in fashion
Build and cultivate relationships with customers through personal interactions.
Develop repeat business to grow personal sales through the company clientele technology software
Utilize multiple resources and take initiative to stay informed on new merchandise to maximize selling potential
Expert on product knowledge, understanding features and benefits and sharing with clients
Able to work in a fast-paced environment and diligently work with other team members to make the shopping experience exceptional for the customers
Increased annual sales by 38% from $1.8M to $2.9M
Boosted revenue by $1.2M in one year by spearheading a progressive New Sales Associate Development Training
Managed weekly schedules, managed visual merchandising and oversaw daily store operations
Prepared daily, weekly, monthly reports to track sales performance and implementation
Supervised, coached, and counseled staff of 30+ sales associates and 3 management personnel on merchandising principles, retail industry trends and standards
Conducted training on customer service, selling techniques, and coordinated all orientation sessions for new hires
Maintained and manage annual and monthly budgets for operational metrics for key processes and payroll
Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends
Maintained excellent relationships with customers by implementing great customer service and personal one on one experiences
Provided excellent customer service to all customers and built a clientele that required assistance in Personal Shopping
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Implemented and evolved high-impact strategies to target new business opportunities and new markets.Conceptualize visual merchandising strategies and ensure that their implementation is done in a positive manner Reported results to upper management and hourly staff to encourage performance and resolve issuesImplemented and enforced priorities and plans, coordinating work activities to achieve desired resultsEstablished and communicated vision, obtaining commitment from associatesCo-managed 20-40 sales associates depending on store size and worked at 5 different locations in the region
Supervised staff and provided training for new employees
Managed shipping and receiving, stock distribution and inventory tracking
Worked closely with buyers to plan merchandise assortment and provide valuable feedback Developed great relationships with the customers while implementing excellent customer serviceResumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
School Attended
Job Titles Held:
Degrees
