LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Results-oriented, Customer Service Associate effective at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.

Friendly and enthusiastic associate able to consistently meet customer service satisfaction goals.

Energetic, with a history of consistently meeting and exceeding sales targets. Reliable team player and strong communicator.

Skills
  • Product knowledge
  • Online ordering familiarity
  • Communication skills
  • Stocking and replenishing
  • Store opening and closing
  • Guest seating arrangements
  • Product and service sales
  • Merchandising expertise
  • Exceptional time management skills
  • Customer-oriented
  • Credit card transactions
  • Planning and Organization
  • Computer literate
  • Detail-oriented
  • Quick learner
  • Stocking
  • Skilled problem solver
  • Retail merchandising experience
  • Active listening skills
  • Goal-oriented
  • Positive and friendly
  • Personable
  • Motivated team player
  • Merchandising
  • Retail sales
Education
Central Lafourche High School Raceland, LA Expected in 05/2016 High School Diploma : - GPA :
Work History
Bed Bath & Beyond - Personal Shopper, Stock
Marlton, NJ, 03/2018 - Current
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
  • Picked quality and accurate items for daily customer orders.
  • Tracked substitutions and informed customers of changes.
  • Opened new merchandise and stocked sales floor racks and shelves.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Conferred with customers to understand needs and make targeted recommendations.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
Clubcorp Club Operations, Inc. - Customer Service Associate
Riverside, CA, 01/2017 - 01/2018
  • Managed customer relations and customer service through daily communication and interaction.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Trained in loss prevention, visual merchandising and general sales skills.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Informed customers about special promotions and provided detailed information for various products.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Advocated for customers and reported on observed areas for product or service improvement.
  • Greeted customers entering store and promoted sales or special programs.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
The Galley Restaurant - Waitress, Hostess
City, STATE, 07/2016 - 06/2017
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Loaded trays with accessories, including eating utensils, napkins and condiments.
  • Prepared beverages and filled food orders for customers.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Atchafalaya Cafe - Hostess
City, STATE, 07/2016 - 05/2017
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

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Resume Overview

School Attended

  • Central Lafourche High School

Job Titles Held:

  • Personal Shopper, Stock
  • Customer Service Associate
  • Waitress, Hostess
  • Hostess

Degrees

  • High School Diploma

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