Results-oriented, Customer Service Associate effective at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Friendly and enthusiastic associate able to consistently meet customer service satisfaction goals.
Energetic, with a history of consistently meeting and exceeding sales targets. Reliable team player and strong communicator.
Skills
Product knowledge
Online ordering familiarity
Communication skills
Stocking and replenishing
Store opening and closing
Guest seating arrangements
Product and service sales
Merchandising expertise
Exceptional time management skills
Customer-oriented
Credit card transactions
Planning and Organization
Computer literate
Detail-oriented
Quick learner
Stocking
Skilled problem solver
Retail merchandising experience
Active listening skills
Goal-oriented
Positive and friendly
Personable
Motivated team player
Merchandising
Retail sales
Education
Central Lafourche High SchoolRaceland, LAExpected in 05/2016 ā āHigh School Diploma: - GPA:
Work History
Bed Bath & Beyond - Personal Shopper, Stock Marlton, NJ, 03/2018 - Current
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
Picked quality and accurate items for daily customer orders.
Tracked substitutions and informed customers of changes.
Opened new merchandise and stocked sales floor racks and shelves.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Conferred with customers to understand needs and make targeted recommendations.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Completed efficient store resets to prepare store for special promotions and seasonal updates.
Merchandised attractive shelf displays with current offerings to drive store sales.
Clubcorp Club Operations, Inc. - Customer Service Associate Riverside, CA, 01/2017 - 01/2018
Managed customer relations and customer service through daily communication and interaction.
Recommended items to customers based on specific needs and explained features and benefits.
Trained in loss prevention, visual merchandising and general sales skills.
Energized and motivated in performing sales floor activities including merchandising and selling.
Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
Informed customers about special promotions and provided detailed information for various products.
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Maintained clean sales floor and straightened and faced merchandise.
Advocated for customers and reported on observed areas for product or service improvement.
Greeted customers entering store and promoted sales or special programs.
Cultivated customer loyalty, promoted repeat customers and improved sales.
The Galley Restaurant - Waitress, Hostess City, STATE, 07/2016 - 06/2017
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Checked identification to enforce age requirement for alcoholic beverages.
Loaded trays with accessories, including eating utensils, napkins and condiments.
Prepared beverages and filled food orders for customers.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Atchafalaya Cafe - Hostess City, STATE, 07/2016 - 05/2017
Monitored guests for intoxication and immediately reported concerns to management.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Assisted managers with quickly resolving service- and food-related issues.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
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