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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Skills
  • Account coding specialist
  • Cash dispenser operation
  • Strong sense of banking ethics
  • Exceptional customer service
  • Safe and vault operation
  • Excellent communication skills
  • Product and service knowledge
  • Microsoft Office expertise
  • Orientating and training
  • Customer relations
  • Meeting logs management
  • Business Planning
  • Database organization
  • Organizing packages
  • Employee training and development
  • Invoice organization
Experience
03/2018 to Current
Personal Shopper Wal-Mart Laredo, TX,
  • Filled grocery product orders daily.
  • Chose top-quality items to fulfill daily customer orders.
  • Assisted customers by finding needed items and checking inventory for other in stock items.
  • Responded promptly to inquiries from members.
  • Kept current on market and product trends to effectively answer customer questions.
  • Educated customers on product and service offerings.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues.
  • Built customer confidence by actively listening to concerns and giving appropriate feedback.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
02/2005 to 06/2012
Teller/Trainer Compass Group Usa Inc Charlotte, NC,
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
  • Processed cash withdrawals accurately and efficiently.
  • Managed customer referrals to help financial services team members capitalize on sales changes.
  • Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Verified amounts and integrity of every check or funds transfer.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered prompt, accurate and excellent customer service.
  • Processed treasury, tax and loan payments.
  • Adhered to financial services security and audit procedures.
  • Trained employees on cash drawer operation.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Managed opening and closing times for the main branch.
  • Processed cash withdrawals.
  • Supplied tellers with coin and currency as needed.
  • Directed specific questions to appropriate branch personnel.
  • Maintained confidentiality of bank records and client information.
07/2003 to 04/2005
Administrative Assistant Anthem BCBS City, STATE,
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Managed and adjusted personnel scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Arranged domestic and international travel, hotel and transportation needs for staff.
  • Processed financial documents including contracts, expense reports and invoices.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Planned and executed corporate meetings, lunches and special events for groups of employees.
  • Monitored daily and weekly schedules and monthly calendar obligations.
  • Tracked expenses and documented records.
  • Coordinated meetings with other department managers and served as main liaison between department heads and executives.
  • Assisted with administrative tasks, including filing, answering phones.
  • Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Managed conference calls by documenting participant details and preparing audio recordings for future reference.
Education and Training
Expected in 05/2004
: Academics
Lebanon High School - Lebanon, Ohio,
GPA:
Expected in 05/2004
Health Information Management: Health Information Technology
Warren County Career Center - Lebanon, OH
GPA:

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Resume Overview

School Attended

  • Lebanon High School
  • Warren County Career Center

Job Titles Held:

  • Personal Shopper
  • Teller/Trainer
  • Administrative Assistant

Degrees

  • Some College (No Degree)
  • Health Information Management

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