Dedicated Personal Shopper well-versed in selecting, packing and delivering orders. Results-oriented and thorough with strong focus on efficiency. Ready to bring 20+ years of retail experience to dynamic new position.
Skills
Physical stamina
Delivery procedures
Mobile ordering understanding
Sales expertise
Effective customer upselling
Stock management
Team member motivation
Food safety and sanitation
Processing payments
Staff training and motivation
Product expertise
Opening and closing procedures
Customer seating
Supervision
First Aid/CPR
Coordination
Experience
Personal Shopper , 01/2020 - Current Wal-Mart – Lincoln, NE,
Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Followed application instructions closely and reviewed deliveries to minimize errors.
Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.
Organized and updated schedules to optimize coverage for expected customer demands.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Achieved sales goals and business objectives by motivating staff and promoting featured menu items and extensive wine cellar.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Optimized profits by controlling food, beverage and labor costs daily.
Restaurant Floor Manager, 08/2015 - 03/2016 The Park At The Domain – City, STATE,
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
Efficiently resolved problems or concerns to satisfaction of all involved parties.
Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
Lead Server/Trainer, 02/2007 - 05/2010 El Arroyo – City, STATE,
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to Manager on Duty immediately.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Calculated charges, issued table checks and collected payments from customers.
Education and Training
Bachelor of Arts: Social Work, Expected in 05/2010 - St. Edward's University - Austin, TX GPA:
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