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Personal Shopper Resume Example

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PERSONAL SHOPPER
Summary

Dedicated Personal Shopper well-versed in selecting, packing and delivering orders. Results-oriented and thorough with strong focus on efficiency. Ready to bring 20+ years of retail experience to dynamic new position.

Skills
  • Physical stamina
  • Delivery procedures
  • Mobile ordering understanding
  • Sales expertise
  • Effective customer upselling
  • Stock management
  • Team member motivation
  • Food safety and sanitation
  • Processing payments
  • Staff training and motivation
  • Product expertise
  • Opening and closing procedures
  • Customer seating
  • Supervision
  • First Aid/CPR
  • Coordination
Experience
Personal Shopper - Instacart (Austin, TX)January 2020 - Current
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
  • Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.
Restaurant Floor Manager - 827Rays Kitchen & Cellar (Austin, TX)June 2016 - December 2018
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Achieved sales goals and business objectives by motivating staff and promoting featured menu items and extensive wine cellar.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Optimized profits by controlling food, beverage and labor costs daily.
Restaurant Floor Manager - The Park at the Domain (Austin, TX)August 2015 - March 2016
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
Lead Server/Trainer - El Arroyo (Austin, TX)February 2007 - May 2010
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to Manager on Duty immediately.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Calculated charges, issued table checks and collected payments from customers.
Education and Training
Bachelor of Arts in Social WorkMay 2010St. Edward's University, Austin, TX
Certifications
  • TABC Certification #7981296 Ex: 12/06/2022
  • Texas Food Handler Certificate #TX-FH-208265 Ex: 1/17/2023
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Resume Overview

Companies Worked For:

  • Instacart
  • 827Rays Kitchen & Cellar
  • The Park at the Domain
  • El Arroyo

School Attended

  • St. Edward's University

Job Titles Held:

  • Personal Shopper
  • Restaurant Floor Manager
  • Lead Server/Trainer

Degrees

  • Bachelor of Arts in Social Work

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