- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Dedicated Personal Shopper well-versed in selecting, packing and delivering orders. Results-oriented and thorough with strong focus on efficiency. Ready to bring 20+ years of retail experience to dynamic new position.
- Physical stamina
- Delivery procedures
- Mobile ordering understanding
- Sales expertise
- Effective customer upselling
- Stock management
- Team member motivation
- Food safety and sanitation
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- Processing payments
- Staff training and motivation
- Product expertise
- Opening and closing procedures
- Customer seating
- Supervision
- First Aid/CPR
- Coordination
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Personal Shopper , 01/2020 - Current
Wal-Mart – Lincoln, NE,
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.
Restaurant Floor Manager, 06/2016 - 12/2018
827Rays Kitchen & Cellar – City, STATE,
- Organized and updated schedules to optimize coverage for expected customer demands.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Achieved sales goals and business objectives by motivating staff and promoting featured menu items and extensive wine cellar.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Optimized profits by controlling food, beverage and labor costs daily.
Restaurant Floor Manager, 08/2015 - 03/2016
The Park At The Domain – City, STATE,
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
- Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
Lead Server/Trainer, 02/2007 - 05/2010
El Arroyo – City, STATE,
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to Manager on Duty immediately.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Calculated charges, issued table checks and collected payments from customers.
Bachelor of Arts: Social Work, Expected in 05/2010
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St. Edward's University - Austin, TX
GPA:
- TABC Certification #7981296 Ex: 12/06/2022
- Texas Food Handler Certificate #TX-FH-208265 Ex: 1/17/2023
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