personal shopper resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Versatile and motivated individual skilled with over ten years of expertise adapting well to changing industries, markets and processes. Adept at managing tasks accurately and efficiently, while providing excellent vendor and customer service. Dedicated to cultivating and maintaining professional relationships and contributing to the success of a growing business. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Skills
Problem Solving Skills
Excellent Customer Relations
Product knowledge
Issue Escalation
Delivery management
Good Telephone Etiquette
Attention to Detail and Accuracy
Workflow Management
Team Leadership
Outstanding Organization
Multi Tasker
Process Improvement
Work History
Personal Shopper, 03/2018 - Current Giant Eagle – National, WV,
Reviews orders prior to pick up for accuracy and purchase-by dates.
Conferred with customers to understand needs and make targeted food and meal recommendations.
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Tracked substitutions and informed customers of changes.
Consulted with customers on food selections and custom order requests.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Maximized efficiency by scanning items quickly and completing as many as 5 orders per hour.
Picked quality and accurate items for upwards of 10 daily customer orders.
Noted customer special requests, preferences and favorite products in app to enhance service and build brand loyalty.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Loaded and unloaded orders at customer's homes or locations.
Received over 100 vendor invoices, daily to be validated for accuracy and routed for approval to prepare for payment processing.
Process vendor invoices for payment, taking available discounts where possible, ensuring credit is received for outstanding credit memos, working with outside contractors, equipment and recurring vendors.
Supported management by processing invoices and documents with consistent on-time delivery.
Resolve purchase order, invoice or payment discrepancies externally and internal, when necessary.
Researched and resolved invoice and payment issues for internal employees and external vendors.
Handled sensitive and confidential documents and information to maintain corporate reputation.
Investigated inquiries relating to status of accounts.
Supported management by processing invoices and documents with consistent on-time delivery.
Managed and responded to correspondence and inquiries from customers and vendors.
Managed complex accounting projects and special assignments.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Responded timely and courteously to all incoming emails and phone calls from customers (including suppliers, freight carriers, internal inquiries, management, customer service representatives, brokers, etc.).
Audited incoming supplier/vendor invoices against information in CIETrade on timely basis resolving any discrepancies by correspondence with brokers, customer service representatives, or customers.
Compared supplier product invoice price and weight information against CIETrade using guidelines, resolving any discrepancies by correspondence with brokers, customer service representatives, or customers.
Compared 20-30 daily freight invoices for rates, fuel surcharges and miscellaneous charges against CIETrade and resolve any discrepancies.
Posted freight payables in CIETrade using Access database.
Voided Checks that have been returned or not cleared at bank.
Setup vendors for access to supplier web portal when sent requests
Completed adjustments in timely manner received from customer service representative or by other settlement specialist.
Worked with Corporate Accounts Payable to include items in JD Edwards which required special handling pay.
Accounts Payable Team Lead, 12/2014 - 07/2018 Jps Health Network – Fort Worth, TX,
Engaged with customers and business partners on complex activities and deliverables to maintain relationships.
Supervised four employee team while handling day-to-day accounting processes and financial accuracy.
Managed training and orientation of new staff to maintain invoicing volume of 1000-1200 monthly invoices for various vendors.
Maintained relationships with vendors and managed invoices for multiple vendors.
Developed master invoice approval report to strategically track all outstanding invoices sent for approval to assess metrics such as outstanding balance(s) and turnaround times of processing.
Acted as Concur expense contact for day to day operations of travel to include reviewing, auditing, approval, and payment of employee, executive, and board member expense reports.
Disbursed petty cash by recording entries and verifying documentation.
Processed monthly rent payments for all NDCP locations to ensure lease terms.
Analyzed information, and manipulated files received on excel billing files to ensure vendor account number, vendor terms, pricing, and correct GL coding before processing and uploading using SAP.
Handled and resolved payment disputes, complaints, and inquiries from internal counterparts, as well as outside vendors in timely manner.
Assisted with review and preparation of weekly check run, including but not limited to printing and mailing checks, as well as preparing and sending positive pay bank files.
Generated accounts payable reports for management review to aid in financial and business decision making.
Education
Bachelor of Arts: Business Administration, Expected in 08/2014 - Capella University - Minneapolis, MN GPA: Status -
Associate of Arts: Accounting, Expected in 12/2002 - Brookstone College - Greensboro, NC, GPA: Status -
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