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Professional Summary
Experienced Sales Associate with over 5 years of experience in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction. Talented Sales Associate bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities.
Skills
Sales proficiency
Customer Relations
Product knowledge
Accurate money handling
Detail-oriented
Multitasking abilities
Verbal and written communication
Work History
01/2021 to CurrentPersonal ShopperIngles Markets, Incorporated | Marion, VA,
Tracked substitutions and informed customers of changes.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Updated opening and closing procedures to decrease downtime by [Number]% and optimize productivity.
Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Consistently met deadlines and quality goals for accuracy and timeliness.
Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
Helped customers locate products and checked store system for merchandise at other sites.
Reviews orders prior to pick up for accuracy and purchase-by dates.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
10/2020 to 12/2020Holiday Sales AssociateHilton Grand Vacations | Kissimmee, FL,
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Created inviting environment for customers by maintaining store organization and cleanliness.
Listened to customer needs and desires to identify and recommend optimal products.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Monitored customers for signs of security concerns and escalated issues to management.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Provided exceptional services and pleasant shopping experiences to retail customers.
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Prioritized helping customers over completing other routine tasks in store.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Exceeded goals through effective task prioritization and great work ethic.
02/2019 to 10/2020Team MemberCrh | Wilsonville, OR,
Contributed to team success by completing jobs quickly and accurately.
Pursued learning opportunities to advance knowledge and take on leadership position.
Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
Maintained clean, sanitized and well-organized food preparation zones.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Reduced customer wait times by quickly operating customer window and sales register.
Performed shift change tasks each day to keep store neat and running smoothly.
Greeted customers promptly and took orders to keep flow of traffic moving.
Prepared recipe ingredients by washing, peeling, cutting and measuring.
Cooked batches of food according to standard recipes.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Helped customers complete purchases, locate items and join reward programs.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
05/2016 to 08/2016Gift Shop CashierMoffitt Cancer Center | Tampa, FL,
Processed credit card, EBT, and gift certificate payments with electronic computer system.
Maintained organized and orderly front end and removed carts, baskets and debris.
Maintained current knowledge of store promotions and highlighted sales to customers.
Processed exchanges and returns by processing them in company database.
Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
Informed front end manager of equipment repair and replacement needs to maintain operations.
Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
Assisted with purchasing decisions and located merchandise for customers.
Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
Greeted customers and responded to requests for information.
Supported front end procedures to keep items well-stocked to prevent shrinkage.
Operated cash register to record all transactions accurately and efficiently.
Quickly and accurately counted drawers at start and end of each shift.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Used POS system to enter orders, process payments, and issue receipts.
Education
Expected in 06/2016High School Diploma | Blackfoot High School, Blackfoot, IDGPA:
Additional Information
Proficient in the use of MS Office Suite (MS Word, Excell,Powerpoint).
Proficient in typing.
Proficient with the use of online tools ( Google Suite, Internet searches, Email).
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