Positive, upbeat customer service professional that brings customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proficient in managing conversational flow and diffusing difficult customer situations.
Skills
Reliable and trustworthy
Time management
Customer service
Problem solving
Communication
Computer skills
Experience
11/2019 to 11/2020
Personal ShopperSpartannash – Kalkaska, MI,
Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Completed pickup and shopping orders for customers.
Worked quickly to pack orders efficiently and decrease product damage.
Listened to customer needs to identify and recommend optimal product selections.
Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Satisfied customers with quick, accurate service under tight deadlines.
Kept detailed inventory records to best meet customer needs and suggest alternatives to products or supplies.
08/2018 to 03/2019
CashierShakopee Mdewakanton Sioux Community – Prior Lake, MN,
Operated cash register, collected payments and provided accurate change.
Helped customers find specific products, answered questions and offered product advice.
Assisted with purchases, locating items and signing up for rewards programs.
Learned roles of other departments to provide coverage and keep store operational.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Scanned customer purchases and supported transactions to streamline sales process.
Received payments for products and issued receipts.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Assisted with completing end-of-day counts and securing funds to prevent loss or theft.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Trained new team members in cash register operation, stock procedures and customer service.
Resolved customer complaints and escalated worsening concerns for remediation.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
08/2008 to 05/2012
Substitute TeacherWiseburn School District – El Segundo, CA,
Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
Maintained student attendance and assignment records to prevent lapses during teacher absences.
Enforced classroom routines to keep students on schedule and operating at consistent level.
Engaged students in discussions to promote interest and drive learning.
Proctored standardized tests by adhering to strict requirements while completing student records.
Educated students in various subjects to provide seamless transition during absence of head teacher.
Provided notes and reports on school day activities to primary teacher.
Reported problem students to principal to maintain control of classroom.
Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.
Established and enforced rules for behavior and procedures for maintaining order among class of students.
Interacted with parents, teachers and administrators to maintain productive communication throughout program participation.
Remained calm and patient in all student interactions to support individual growth and development.
Mentored students needing extra assistance in understanding lessons or concepts.
08/2004 to 03/2008
CosmetologistHyatt – Wyoming, MI,
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Provided comprehensive hair treatments such as repairing, styling or coloring for all types of hair.
Treated customers to extra services such as shampooing and head massage to promote loyalty.
Evaluated client's hair and physical features to determine style and cut plans.
Collected payment from customers and scheduled next appointments.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Kept notes listing preferences and services provided to clients for quick reference.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Met with new clients, providing effective hair consultations detailing expectations for color, style and cut.
Washed, colored, cut and styled hair for high volume of clients daily.
Maintained relationships with long-term clients while handling walk-in appointments daily.
Education and Training
Expected in 05/1995
High School Diploma: Poplarville High School - Poplarville, MS, GPA:
Expected in 05/2003
Associate of Applied Science: Cosmetology Pearl River Community College - Poplarville, MS, GPA:
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