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Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Positive, upbeat customer service professional that brings customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proficient in managing conversational flow and diffusing difficult customer situations.
- Reliable and trustworthy
- Time management
- Customer service
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- Problem solving
- Communication
- Computer skills
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11/2019 to 11/2020 Personal Shopper Spartannash – Kalkaska, MI,
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Completed pickup and shopping orders for customers.
- Worked quickly to pack orders efficiently and decrease product damage.
- Listened to customer needs to identify and recommend optimal product selections.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Satisfied customers with quick, accurate service under tight deadlines.
- Kept detailed inventory records to best meet customer needs and suggest alternatives to products or supplies.
08/2018 to 03/2019 Cashier Shakopee Mdewakanton Sioux Community – Prior Lake, MN,
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Learned roles of other departments to provide coverage and keep store operational.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Scanned customer purchases and supported transactions to streamline sales process.
- Received payments for products and issued receipts.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
- Assisted with completing end-of-day counts and securing funds to prevent loss or theft.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer service.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
08/2008 to 05/2012 Substitute Teacher Wiseburn School District – El Segundo, CA,
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Engaged students in discussions to promote interest and drive learning.
- Proctored standardized tests by adhering to strict requirements while completing student records.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Provided notes and reports on school day activities to primary teacher.
- Reported problem students to principal to maintain control of classroom.
- Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.
- Established and enforced rules for behavior and procedures for maintaining order among class of students.
- Interacted with parents, teachers and administrators to maintain productive communication throughout program participation.
- Remained calm and patient in all student interactions to support individual growth and development.
- Mentored students needing extra assistance in understanding lessons or concepts.
08/2004 to 03/2008 Cosmetologist Hyatt – Wyoming, MI,
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Provided comprehensive hair treatments such as repairing, styling or coloring for all types of hair.
- Treated customers to extra services such as shampooing and head massage to promote loyalty.
- Evaluated client's hair and physical features to determine style and cut plans.
- Collected payment from customers and scheduled next appointments.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Kept notes listing preferences and services provided to clients for quick reference.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Met with new clients, providing effective hair consultations detailing expectations for color, style and cut.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Maintained relationships with long-term clients while handling walk-in appointments daily.
Expected in 05/1995 High School Diploma:
Poplarville High School - Poplarville, MS,
GPA:
Expected in 05/2003 Associate of Applied Science: Cosmetology
Pearl River Community College - Poplarville, MS,
GPA:
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