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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Positive, upbeat customer service professional that brings customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proficient in managing conversational flow and diffusing difficult customer situations.

Skills
  • Reliable and trustworthy
  • Time management
  • Customer service
  • Problem solving
  • Communication
  • Computer skills
Experience
11/2019 to 11/2020
Personal Shopper Spartannash Kalkaska, MI,
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Completed pickup and shopping orders for customers.
  • Worked quickly to pack orders efficiently and decrease product damage.
  • Listened to customer needs to identify and recommend optimal product selections.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Kept detailed inventory records to best meet customer needs and suggest alternatives to products or supplies.
08/2018 to 03/2019
Cashier Shakopee Mdewakanton Sioux Community Prior Lake, MN,
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Received payments for products and issued receipts.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Assisted with completing end-of-day counts and securing funds to prevent loss or theft.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
08/2008 to 05/2012
Substitute Teacher Wiseburn School District El Segundo, CA,
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Maintained student attendance and assignment records to prevent lapses during teacher absences.
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Engaged students in discussions to promote interest and drive learning.
  • Proctored standardized tests by adhering to strict requirements while completing student records.
  • Educated students in various subjects to provide seamless transition during absence of head teacher.
  • Provided notes and reports on school day activities to primary teacher.
  • Reported problem students to principal to maintain control of classroom.
  • Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.
  • Established and enforced rules for behavior and procedures for maintaining order among class of students.
  • Interacted with parents, teachers and administrators to maintain productive communication throughout program participation.
  • Remained calm and patient in all student interactions to support individual growth and development.
  • Mentored students needing extra assistance in understanding lessons or concepts.
08/2004 to 03/2008
Cosmetologist Hyatt Wyoming, MI,
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Provided comprehensive hair treatments such as repairing, styling or coloring for all types of hair.
  • Treated customers to extra services such as shampooing and head massage to promote loyalty.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Collected payment from customers and scheduled next appointments.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Met with new clients, providing effective hair consultations detailing expectations for color, style and cut.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Maintained relationships with long-term clients while handling walk-in appointments daily.
Education and Training
Expected in 05/1995
High School Diploma:
Poplarville High School - Poplarville, MS,
GPA:
Expected in 05/2003
Associate of Applied Science: Cosmetology
Pearl River Community College - Poplarville, MS,
GPA:

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Resume Overview

School Attended

  • Poplarville High School
  • Pearl River Community College

Job Titles Held:

  • Personal Shopper
  • Cashier
  • Substitute Teacher
  • Cosmetologist

Degrees

  • High School Diploma
  • Associate of Applied Science

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