Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.
Skills
Sales proficiency
Accurate Money Handling
Sales
Sales Goals
Product Knowledge
Cash Register Operation
Customer Complaint Resolution
Online Ordering Familiarity
Store opening and closing
Cash Handling
Microsoft Office
Good telephone etiquette
Basic math
Critical thinking
Excellent work ethic
Computer skills
Reading comprehension
Good listening skills
MS Office
Responsible
Multitasking abilities
Flexible & Adaptable
Work History
07/2020 to 05/2021
Personal ShopperTown And Country Markets – Bellevue, WA,
Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
Consistently met deadlines and quality goals for accuracy and timeliness.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Worked productively with customers to meet order requirements and service expectations.
Tracked substitutions and informed customers of changes.
Reviews orders prior to pick up for accuracy and purchase-by dates.
Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Loaded and unloaded orders at customer's homes or locations.
Consulted with customers on food selections and custom order requests.
Helped customers locate products and checked store system for merchandise at other sites.
Kept vehicle clean and neat to offer professional impression to every customer.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
03/2020 to 07/2020
Key HolderCycle Gear Inc. – Maple Grove, MN,
Completed store opening and closing procedures.
Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
Counted out cash drawers and balanced totals.
Processed cash, credit, debit and check payments.
Opened and closed store 4 days per week by counting registers, making deposits and storing and filing all daily paperwork.
Improved customer service by projecting friendly and knowledgeable attitude.
Trained and mentored new employees.
Opened inventory boxes and restocked shelves.
Accepted and processed customer returns.
Received and counted money.
Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
Broke down boxes and disposed of trash.
Rotated stock according to dates and protocols.
Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Coordinated store products and conducted inventory counts to maintain merchandise flow.
04/2019 to 05/2020
Waitress Healthcare Services Group – The Woodlands, TX,
Cultivated warm relationships with regular customers.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Greeted new customers, discussed specials, and took drink orders.
Explained menu items and suggested appropriate options for food allergy concerns.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Delivered quality services while maintaining friendly and welcoming environment.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Prepared beverages and filled food orders for customers.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Took orders and delivered food items to residents in main dining room.
Built long-lasting relationships with residents.
Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
Complied with health and safety regulations, maintaining top cleanliness and organization.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Noted special patron requests and followed up with kitchen to confirm delivery.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Checked on needs of each table and retrieved additional items.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Organized and replenished supplies at food stations to optimize team performance.
Inspected dishes and utensils for cleanliness.
Greeted incoming guests and managed accurate seating based on customer desires and server loads.
Completed efficient table resets by wiping down surfaces and refilling condiments.
Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
10/2017 to 04/2019
Phone Girl/WaitressAnna Maria's Pizzeria – City, STATE,
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Greeted customers and answered any questions.
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Provided attentive service and proactively assessed guest needs.
Delivered exceptional guest experiences through attentive service and quick response to issues.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Assisted wait staff with timely food delivery and guest requests.
Assisted customers with carry-out service.
Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Expected in 05/2022 to to
Associate of Applied Science: Social Work Heartland Community College - Normal, IL GPA:
Expected in 05/2019 to to
High School Diploma: Streator Township Highschool - Streator, IL, GPA:
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