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Personal Shopper Resume Example

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PERSONAL SHOPPER
Professional Summary

Energetic salesperson bringing 15 years of experience in

Automotive retail product sales. Certified in Real Estate.

Drive customer loyalty by providing friendly and skilled support. Experienced sales team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.

Skills
  • Interpersonal and client communications
  • Interpersonal confidence
Work History
07/2018 to CurrentPersonal Shopper Instacart | San Diego, CA
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Conferred with customers to understand needs and make targeted product recommendations.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Tracked substitutions and informed customers of changes.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Maximized efficiency by scanning items quickly and completing as many as 1 order per hour.
  • Kept vehicle clean and neat to offer professional impression to every customer.
  • Worked productively with customers to meet order requirements and service expectations.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Loaded and unloaded orders at customer's homes or locations.
  • Consulted with customers on food selections and custom order requests.
  • Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
  • Picked quality and accurate items for [Number] daily customer orders.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
07/2018 to 09/2019Account Manager/Retention SpecialistMitchell1 | Poway, CA
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Capitalized on emerging trends in customer preferences and automotive marketplaces when developing and implementing targeted solutions.
  • Recommended brand products to customers, highlighted benefits and redirected objections to secure more than $550 in sales.
  • Developed highly profitable pipeline based on multiple sales penetration techniques.
  • Identified key entry points to enhance market penetration and effectively analyzed data to optimize customer satisfaction and increase profitability by 83%.
  • Boosted sales numbers with proactive account servicing and diligent relationship-building.
  • Educated clients on new marketing, and updated account information to maintain high standards of client service.
  • Increased longevity of 396 accounts by providing individualized customer service and developing relationships with account holders.
  • Managed 396 accounts by reviewing and mitigating discrepancies and collaborating with account holders.
  • Developed and delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
  • Liaised between accountholders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
05/2016 to 01/2018Internet Sales Manager Poway Auto Group | Poway, CA
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Responded to internet inquiries and phone calls in timely matter.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Provided superior and individualized customer service.
  • Kept detailed records of sales and contracts.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Discussed vehicles for sale with customers, outlined restrictions and educated on policies.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Drove team revenue totals by bringing in over $380,000 in sales.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Increased sales 10% by offering advice on purchases and promoting additional products.
  • Assisted customers by answering questions and fulfilling requests.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Education
06/2000High School DiplomaRamona High School, Ramona, CA
10/2018Real Estate First Tuesday: California Real Estate School, Riverside, CA
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Resume Overview

Companies Worked For:

  • Instacart
  • Mitchell1
  • Poway Auto Group

School Attended

  • Ramona High School
  • First Tuesday: California Real Estate School

Job Titles Held:

  • Personal Shopper
  • Account Manager/Retention Specialist
  • Internet Sales Manager

Degrees

  • 06/2000 High School Diploma
    10/2018 Real Estate

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