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Personal Shopper Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements. Organized team player with strong organizational and time management skills.

Professional and well-rounded customer service professional with excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Smooth when handling administrative tasks by coordinating mail, records and travel arrangements.

Dedicated leader with at least five-year track record of managing company administrative and operational needs. Proactive and organized professional well-versed in documentation, compliance and cost control. Resourceful approach to providing intensive training and resources.

Skills
  • Physical stamina
  • Product expertise
  • Delivery procedures
  • Sales expertise
  • Food safety and sanitation
  • Communication
  • Courteous demeanor
  • Office equipment proficiency
  • Adaptive team player
  • Quality control
  • Microsoft Office expertise
  • Senior leadership support
  • High-energy attitude
  • Problem-solving abilities
  • Project management abilities
  • Customer relations
  • Clerical support
  • Technologically savvy
  • Inbound and Outbound Calling
  • Call Center Operations
  • Conflict mediation
  • Training and coaching
  • Billing
  • File and data retrieval systems
  • Invoicing and billing
  • Accounts payable and receivable
  • Data entry
  • Multitasking
Experience
11/2017 to Current Personal Shopper Bloomingdales | San Diego, CA,
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Completed pickup and shopping orders for customers across the Memphis Metro.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Chose top-quality items to fulfill up to ten daily customer orders.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Organized as many as three deliveries per hour by smoothly selecting and purchasing items.
  • Worked quickly to pack orders efficiently and decrease product damage by 100%.
  • Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.
  • Listened to customer needs to identify and recommend best products and services.
  • Maximized hourly rate by organizing shopping trips and planning efficient routes.
03/2019 to 04/2020 Customer Service Representative Newegg, Inc. | Edison, NJ,
  • Answered inbound customer calls and responded to inquiries.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Responded to customer questions about products and services.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Listened to client concerns and asked questions to better understand needs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer.
  • Documented customer information and activity in customer database.
  • Demonstrated strong knowledge of store services, products and policies.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Answered customer inquiries with courtesy and accuracy.
  • Managed high-volume of inbound and outbound customer calls.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Offered custom troubleshooting to assist problem resolution and restore service levels.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Supported customers by phone regarding store operations, products, promotions and orders.
  • Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Investigated and solved routine, complex and long-standing customer issues each day.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Assessed customer account information to determine current issues and potential solutions.
  • Followed company policies and procedures diligently relating to exchanges and returns.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
01/2016 to 10/2017 Office Manager Cadia Healthcare | Avondale, MD,
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Processed financial documents, contracts, expense reports and invoices.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Directed and oversaw office personnel activities.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Processed payments over phone and set up recurring drafts.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Received payment and posted to appropriate customer accounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Reviewed accounts to determine payment plan compliance.
  • Received and submitted payments and applied amounts to customer balances.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Scanned and filed forms, reports, correspondence and receipts.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
09/2013 to 01/2016 Collections Specialist Change Healthcare Inc. | Fort Lauderdale, FL,
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Completed skip traces on customers failing respond to collection efforts.
  • Located debtors by utilizing skip tracking and other strategies.
  • Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
  • Managed high-volume of inbound and outbound customer calls.
Education and Training
Expected in 06/2007 High School Diploma | Knightdale High School, Knightdale, NC GPA:
Expected in 08/2010 Medical Assistant Certificate | Medical Assistant Concorde Career College, Memphis, TN, GPA:

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Resume Strength

  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Knightdale High School
  • Concorde Career College
Job Titles Held:
  • Personal Shopper
  • Customer Service Representative
  • Office Manager
  • Collections Specialist
Degrees
  • High School Diploma
  • Medical Assistant Certificate

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