Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Highly driven and self-motivated individual looking to establish a career with upward trajectory. Knowledgeable Parts Salesman proficient in searching computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives.

Skills
  • Verbal and written communication
  • Staff Training
  • Operations management
  • Payment processing
  • Improving customer satisfaction
  • Returns processing
  • Goal Setting
  • Team collaboration
  • Customer relationship development
  • Parts ordering and management
Work History
03/2015 to Current Parts Salesman Fourteen Foods | Mukwonago, WI,

My current job at Velocity is to ensure that the technicians in our truck shop receive the correct parts in a timely manner. I must look up what parts they need, quote them on a repair order, and determine if we have them in stock or not. If they are not in stock, I must locate them either in our PDC or in another vendor, purchase and/or order them, and track them until the tech receives them.

Alongside this being my primary job, I have been cross trained in nearly every position of the Parts Department. Here is the list and job descriptions of those positions.

Coordinators: I am also cross trained to cover for the coordinators. They deal with our major customers who expect the highest quality service and attention when ordering parts. This position always handles our out-of-town deliveries and drivers. I was just recently trained to cover the Receiver. That job requires me to receive the invoices from the PDC, match them up with what we have received, add freight and other charges, post the parts onto our system, and fill the backorders.

Front Counter Parts Salesman: I am cross trained to cover our front counter position. They handle all our walk-in customers. This requires dealing with customers of all kinds, finding parts for their trucks no matter the year, make, or model, and answering phone calls from customers. They also add parts to quotes and open tickets. They invoice the parts tickets for their customers as well.

Warehouse Manager: I was trained to cover the warehouse managers spot whenever he was away. My responsibilities there included overseeing everyone's jobs were done correctly, to make sure the warehouse stayed in top shape (cleanliness, organization, and parts bins in order), and to handle warehouse supplies and maintenance orders.

Parts Returns and Credits: The main part of this job was to receive the parts that customers return, check them for damage or missing pieces, make sure the customer bought these parts and confirm the price they bought them for, and issue credit. This jobs also required me to meet with customers to discuss the guidelines for issuing credit. (age of the parts, the parts cleanliness, etc.) I also used our aging reports to generate returns of old, non-moving, or obsolete parts back to our PDC.

Router: I was over the delivery drivers. The delivery drivers answered to me as to where they were going and what customers they were delivering to. I also invoiced the tickets after making sure the parts were pulled correctly.

Warehouse Team Member: I worked in the warehouse on the stock team. My job there was to make sure the parts we received were the same as the parts the packing slip said we received and to get them on the shelves where they belonged or in line to be delivered to the customers.

Parts Delivery Driver and Ticket Puller: I had to ensure that parts pulled were the correct ones on the invoice and I had to make sure the parts were delivered to correct customer on time. I would also pull the parts on order tickets and stage them for delivery to the correct locations.

10/2011 to 03/2015 Assistant Manager Qurate Retail Group Inc. | Natick, MA,

As Assistant Manager, my responsibilities were to maintain high quality customer services, ensure the cleanliness of the entire building, keep the correct staff on the schedule, interview and hire new employees, and promote or fire employees. I also handled the safe and other onsite finances of the business. I also set the movie schedule, built the movies and added the correct previews and promotional content to the front of the films. I also handle the reception and returns of the actual movies themselves. I also had to handle the employees paperwork, ensuring it stayed up-to-date and organized.

I started at Carmike as a regular employee. I was promoted to Assistant Manager in 2014.

Before I took over as Assistant Manager, the theater was not making money, employee turnover rate and morale was down, and attendance was dropping. After I took over, me and the manager decided that the source of our problems was the issues with the staff. We felt we had a bunch of good employees, but we were in danger of losing many of them. We implemented some simple "quality of life" changed that were aimed to boost morale. We had meetings with the employees to hear their feedback, we did small things like buy everyone donuts or lunches, and we extended breaks when we could. When I left the theater, we were busier than we had been since I had been hired and the regional manager was working closely with us to continue boosting profits.

05/2011 to 10/2011 Team Member Target | City, STATE,

I was on the Hardlines team. My job was to replenish the stock on the shelves, bring all items forward on the shelves and face them out, and work with customers to help them find everything they needed.

Education
Expected in No Degree | Recording Industry MTSU, Murfreesboro, TN, GPA:
Expected in No Degree | Worship Music Major Williamson College, Franklin, TN GPA:
Expected in Associate of Arts | Art (Studio) Motlow State Community College, Smyrna, TN, GPA:
Expected in 04/2009 High School Diploma | Aaron Academy, Hendersonville, TN, GPA:
  • Elected Captain of the soccer team my senior year. Helped lead the team to the conference championship. Was named MVP of the conference and of the conference tournament. I became the player with the highest career goals in the school history in the championship game.

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Resume Overview

School Attended

  • MTSU
  • Williamson College
  • Motlow State Community College
  • Aaron Academy

Job Titles Held:

  • Parts Salesman
  • Assistant Manager
  • Team Member

Degrees

  • No Degree
  • No Degree
  • Associate of Arts
  • High School Diploma

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