Hardworking and reliable individual with the strong ability to stay focused and complete the task at hand. Offering multitasking, attention to detail and problem-solving. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Appointment Scheduling
Calendar Management
Data Entry
Verbal and Written Communication
Time Management
Organizing and Categorizing
Customer Service
Experience
Paraprofessional, 10/2016 to Current Woodland School District 50 – Gurnee, IL,
Applied positive reinforcement to redirect negative behaviors.
Customized small group and individual classroom activities based on differentiated learning needs.
Supported students in developing strategies for individual and group learning.
Communicated and collaborated well with educators from various grade levels.
Cleaned and organized classrooms, materials and supplies.
Handled clerical duties, managed classrooms and coordinated documents for teachers.
Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
Graded assignments and tests and documented results into filing systems.
Served as classroom aide to teachers and worked one-on-one with special needs students age 3 to 18.
Maintained focused, inclusive and supportive learning environments.
Monitored students in class, hallways, and cafeteria to enforce school rules.
Completed documentation on student behaviors, interventions and results.
Offered students personalized educational, behavioral and emotional support.
Sales Associate, 02/2007 to 03/2008 Praxair, Inc. – Phoenix, AZ,
Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
Handled inbound telephone calls from interested customers.
Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
Prepared and processed contracts and order forms for new and existing customers.
Dialed past and prospective client phone calls to update on newest products and services, inquiring as to current and future needs and setting appointments to pursue opportunities.
Worked well with automatic computer dialing and proprietary software to manage daily call loads.
Set up new accounts and listed personal, demographic and payment information in system.
Reached out to multiple potential accounts each month.
Maintained and recorded customer information in database.
Resolved customer complaints by escalating calls to proper department.
Collaborated with management to resolve concerns and problem calls.
Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
Server, 01/2006 to 02/2007 Lifestream – Glendale, AZ,
Greeted customers, answered questions, and recommended specials to increase profits.
Operated POS terminals to input orders, split bills, and calculate totals.
Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
Promoted desserts, appetizers, and specialty drinks to optimize sales.
Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared salads, appetizers, and garnishes to assist kitchen staff.
Provided exceptional service to high volume of daily customers.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Developed strong and lasting resident relationships.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Library Page, 11/2004 to 06/2005 City Of Mission Viejo – Mission Viejo, CA,
Returned books to circulation by placing on proper shelves.
Answered patrons' questions and assisted in finding materials requested.
Greeted patrons upon entrance to library and offered assistance with needs or issues.
Developed strong understanding of cataloging books and other materials through various methods.
Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, meetings and special programs.
Implemented and helped manage summer reading program for children.
Enforced current library policies fairly with patrons.
Education and Training
: Elementary Education, Expected in 2013 Florida State College At Jacksonville - Jacksonville, FL GPA:
License: Medical Assisting, Expected in 10/2009 Concorde Career College - San Diego, CA GPA:
4.0 GPA
Dean's List Honoree
High School Diploma: , Expected in 06/2004 Littlerock High School - Littlerock, CA GPA:
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