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Paraprofessional Resume Example

Resume Score: 90%

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PARAPROFESSIONAL
Professional Summary

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 5+years retail experience in a fast-paced, team-based environment. Excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Excellent communicator with 5+ years in a demanding call center environment as a Customer Service Representative. Friendly Sales Associate adept at working in diverse retail and customer service environments. Mindful Middle School Teacher accomplished in preparing students for the future through the use of new technologies. Encourages students to engage in group work and to solve problems as a team. Middle School Teacher with highly developed computer skills and in-depth experience using technology in the classroom to maximize the learning experience. Conveys subject material in an accessible and compelling manner. Paraprofessional who is engaging and enthusiastic in hands-on learning with students. Talented Paraprofessional who empowers students with the tools they need to become ambassadors of knowledge and valuable members of society. Progressive Paraprofessional who believes students should play an active role in their own learning process. 

Enthusiastic Classroom Assistant able to assess student needs and developed individualized strategies to meet diverse needs.

Knowledgeable Paraprofessional adept at supporting the educational, behavioral and emotional needs of students from diverse backgrounds.

Highly innovative and resourceful education professional who quickly identifies and resolves challenging classroom situations.

Skills

Creative problem solver Exceptional communication skills MS Windows proficient Quick learner Strong client relations Proficient in cash management Cash flow management Credit card processing Strategic sales knowledge Multi-line phone talent POS systems expert Fluent in Spanish Superior verbal and written communication skills Calm under pressure Natural leader Strong problem solving aptitude Word processing Dedicated team player CPR certified

  • Classroom management
  • Technology use
  • Activity planning
  • Documentation
  • Behavior improvements
  • Teacher support
  • Self-motivated
  • Strong written and verbal communicator
  • SMART Board aptitude
  • Physically strong and agile
  • Fast learner
  • Creative lesson planning
  • Instructional best practices
  • Positive and encouraging
  • Kind and empathetic educator
  • Inmate behavior modification techniques
  • Behavioral support
  • Youth behavior management
  • Behavioral management
Work History
September 2016-CurrentParaprofessional | Cypress Fairbanks Schools | Houston, TX
  • Worked with individual students to provide personalized educational, behavioral and emotional support.
  • Documented behaviors, interventions and results.
  • Kept learning environments focused, inclusive and supportive at all times.
  • Spoke with parents about student needs to garner additional support.
  • Prepared instructional materials for group and one-on-one use.
  • Provided diverse assistance to teachers, including clerical support, classroom management and document coordination.
  • Met with team of professionals from different disciplines to implement comprehensive action plan.
  • Maintained student safety in classroom and outside environments.
  • Set up visual aids, equipment and classroom displays.
  • Instructed up to 20 students individually and in groups.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Observed and evaluated students' performance, behavior, social development and physical health.
  • Encouraged interactive learning by incorporating educational software and the Internet.
  • Supervised an average of 35+ students in classrooms, halls, cafeterias, schoolyards and on field trips.
  • Encouraged students with special academic interests to fully pursue those subjects.
  • Worked with other teachers and administrators to evaluate and revise elementary school programs.
  • Pursued professional development continually by attending educational conferences and teacher training workshops.
  • Took part in professional organizations and continuing education courses.
  • Developed students' computer and technology skills through demonstrations and practice.
  • Determined student strengths and weaknesses through DIBELS, STAR testing and weekly assessments.
  • Cooperated with parents to support students' learning and healthy development in school and at home.
March 2013-March 2017Customer Service Representative | Langham Creek YMCA | Houston, TX
  • Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the facility to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details.
  • Earned management trust by serving as key holder, responsibly opening and closing facility.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Set up and explained new membership contracts.
March 2005-October 2006Cashier | Foodarama | Houston, TX
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Jack in the box- 6325 BARKER CYPRESS RD HOUSTON, TX 77084 Described product to customers and accurately explained details and care of merchandise.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Operated a POS system to itemize and complete an average of number customer purchases.
Education
2013through 11th grade State of Texas Official Certificate of High School Equivalency GEDElsik High School, Houston, TX
Skills

administrative, Cash flow, cash management, closing, communication skills, contracts, CPR certified, Creative problem solver, Credit, addressing customer concerns, client relations, customer service, marketing, MS Windows, Natural, POS, pricing, problem solving, Quick learner, sales, Fluent in Spanish, Strategic, team player, telephone, phone, Word processing, written communication skills

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Cypress Fairbanks Schools
  • Langham Creek YMCA
  • Foodarama

School Attended

  • Elsik High School

Job Titles Held:

  • Paraprofessional
  • Customer Service Representative
  • Cashier

Degrees

  • through 11th grade State of Texas Official Certificate of High School Equivalency GED

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