An Administrative, Office, and Customer Service Professional with a history of designing strategies that improve performance efficiency, increase customer satisfaction/retention rates, capture cost savings, and maximize the use of resources for organizations in highly competitive and regulated industries, including education, healthcare, third-party financial services, and government. Surpasses performance benchmarks while fostering teamwork, building professional partnerships, and controlling risks.
Administrative Support | Office Management | Calendar Management | Protects Confidential Data | Project Management | Bilingual (English/Spanish) | Regulatory Compliance | Records Management | Troubleshooting/Analysis | Diplomatic Communicator| Highly organized|Proficient in grammar|Multi-Line Phone System |Research|Scheduling | Critical Thinking|Conflict Resolution| |
Provided comprehensive administrative, educational, healthcare, and operational support to teachers, allied healthcare professionals (speech therapy/physical therapy), and organizational leaders for institutions throughout the district.
HIGHLIGHTED ACHIEVEMENTS
â–ª Recognized for Empowering, Inspiring, and Leading Students of diversified needs, healthcare conditions, cultural
backgrounds, and primary languages (including Spanish) to outperform their academic, social, emotional, and physical goals.
o Served as an Advocate for Struggling Students to secure additional resources and services necessary for their growth.
o Provided Individualized Instruction, Coaching, and Mentorship to students throughout the day while transitioning real-
world situations and observations into learning opportunities.
â–ª Assisted a Student to Increase Average Performance on Sight Word Tests by 67%, from an average of 60 correct to 100 correct (out of 100).
â–ª Supported and Inspired a Student Suffering Social Anxiety to Meet New Friends, increasing his social circle from 0 to 25+ (the entire class).
â–ª Met Aggressive and Competing Deadlines in a Rapid-Paced and Evolving Environment while managing multiple tasks, projects, and activities by formulating personalized work plans/checklists, preparing an organized workspace, and remaining flexible to adjust to changing priorities.
â–ª Recognized for Consistently Achieving an Average of 75% Year-Over-Year Student Academic Improvement. HIGHLIGHTED RESPONSIBILITIES
â–ª Trusted to Serve as Front-Line Support to the Teachers, develop/implement individualized education programs (IEP), share student/class feedback, and formulate action plans, changes, and enhancements, as needed.
â–ª Maintained Calendars and Schedules of Events for multiple teachers and administrative leaders.
â–ª Fostered a Safe Environment for the Students, Staff, and Visitors by upholding behavioral standards, completing safety/ situation de-escalation/CPR training, and rapidly assessing/responding to emergency situations within the parameters set forth
by the institutions, district, industry, and government.
â–ª Promoted Academic Achievement, Classroom Synergy, Acceptance, and Inclusion to foster positive learning
environments by clearly communicating behavioral standards and showcasing positive coping mechanisms.
â–ª Documented and Maintained Records of student progress, activities, action plans, attendance, grades, and conduct in
electronic tracking systems while protecting privileged and sensitive information.
â–ª Promoted a Positive Image and Reputation for Each Institution by professionally communicating with students, guardians,
parents, and community leaders, resolving issues with diplomacy, and remaining knowledgeable on current activities/campaigns.
Exceeded customer scorecard benchmarks by providing timely, knowledgeable, and friendly service to clients while resolving their issues, documenting activities, managing accounts, and preparing accurate statements/invoices.
software systems
Planned, orchestrated, and initiated strategic collection efforts to secure clients' outstanding debt, maximizing their confidence and retention rates with the third-party collections firm.
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