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paraprofessional aide teacher assistant resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
SUMMARY

An Administrative, Office, and Customer Service Professional with a history of designing strategies that improve performance efficiency, increase customer satisfaction/retention rates, capture cost savings, and maximize the use of resources for organizations in highly competitive and regulated industries, including education, healthcare, third-party financial services, and government. Surpasses performance benchmarks while fostering teamwork, building professional partnerships, and controlling risks.

CORE COMPETECIES

Administrative Support | Office Management | Calendar Management | Protects Confidential Data | Project Management | Bilingual (English/Spanish) | Regulatory Compliance | Records Management | Troubleshooting/Analysis | Diplomatic Communicator| Highly organized|Proficient in grammar|Multi-Line Phone System |Research|Scheduling | Critical Thinking|Conflict Resolution|

CAREER HISTORY
09/2017 to 08/2020 Paraprofessional Aide | Teacher Assistant Koch Industries, Inc. | Cottage Grove, MN,

Provided comprehensive administrative, educational, healthcare, and operational support to teachers, allied healthcare professionals (speech therapy/physical therapy), and organizational leaders for institutions throughout the district.

HIGHLIGHTED ACHIEVEMENTS
â–ª Recognized for Empowering, Inspiring, and Leading Students of diversified needs, healthcare conditions, cultural

backgrounds, and primary languages (including Spanish) to outperform their academic, social, emotional, and physical goals.

o Served as an Advocate for Struggling Students to secure additional resources and services necessary for their growth.
o Provided Individualized Instruction, Coaching, and Mentorship to students throughout the day while transitioning real-

world situations and observations into learning opportunities.

â–ª Assisted a Student to Increase Average Performance on Sight Word Tests by 67%, from an average of 60 correct to 100 correct (out of 100).

â–ª Supported and Inspired a Student Suffering Social Anxiety to Meet New Friends, increasing his social circle from 0 to 25+ (the entire class).

â–ª Met Aggressive and Competing Deadlines in a Rapid-Paced and Evolving Environment while managing multiple tasks, projects, and activities by formulating personalized work plans/checklists, preparing an organized workspace, and remaining flexible to adjust to changing priorities.

â–ª Recognized for Consistently Achieving an Average of 75% Year-Over-Year Student Academic Improvement. HIGHLIGHTED RESPONSIBILITIES

â–ª Trusted to Serve as Front-Line Support to the Teachers, develop/implement individualized education programs (IEP), share student/class feedback, and formulate action plans, changes, and enhancements, as needed.

â–ª Maintained Calendars and Schedules of Events for multiple teachers and administrative leaders.

â–ª Fostered a Safe Environment for the Students, Staff, and Visitors by upholding behavioral standards, completing safety/ situation de-escalation/CPR training, and rapidly assessing/responding to emergency situations within the parameters set forth
by the institutions, district, industry, and government.

â–ª Promoted Academic Achievement, Classroom Synergy, Acceptance, and Inclusion to foster positive learning
environments by clearly communicating behavioral standards and showcasing positive coping mechanisms.

â–ª Documented and Maintained Records of student progress, activities, action plans, attendance, grades, and conduct in
electronic tracking systems while protecting privileged and sensitive information.

â–ª Promoted a Positive Image and Reputation for Each Institution by professionally communicating with students, guardians,
parents, and community leaders, resolving issues with diplomacy, and remaining knowledgeable on current activities/campaigns.

11/2016 to 05/2017 Customer Service Representative CHASE TxTag | City, STATE,

Exceeded customer scorecard benchmarks by providing timely, knowledgeable, and friendly service to clients while resolving their issues, documenting activities, managing accounts, and preparing accurate statements/invoices.

  • â–ª Awarded a Recognition Certificate for Excellence in Customer Service.
  • â–ª Recognized for Consistently Attaining and Maintaining 100% Performance Levels in customer service, accuracy,
    compliance, efficiency, communication, and first-call resolution.
  • â–ª Surged Positive Customer Feedback Scores by 30% in the First 30 Days.
  • â–ª Reduced Complaints by 20% and Improved Overall Customer Retention/Renewal Rates While Accepting 50-80
    Inquiries Each Day.
  • â–ª Formulated Strategic Solutions to Business, Technical, Invoicing, and Logistics Issues by conducting root cause
    analysis, performing troubleshooting/issue diagnostics, and remaining current on organizational best practices.
  • â–ª Built Trusting Client Relationships by accurately and urgently expediting corrections/adjustments, showcasing
    professionalism, warmth, and friendliness, and maintaining open and interactive communication.
  • â–ª Aggregated, Analyzed, Documented, and Managed Critical Customer, Financial, Business, and Accounting Data in

software systems

08/2013 to 01/2014 Customer Service Representative/Account Manager GC Services Call Center | City, STATE,

Planned, orchestrated, and initiated strategic collection efforts to secure clients' outstanding debt, maximizing their confidence and retention rates with the third-party collections firm.

  • â–ª Formulated Successful Resolutions to Collections Issues in 60% of Allocated Time, improving overall efficiency/use of time, capturing maximum aged revenues, and exceeding the organization's performance benchmarks. Goal: 5 Minutes/Call, Actual: 3.5 Minutes/Call.
  • â–ª Minimized Customer Pushback/Resistance to Each Collection Call by portraying empathy to their unique situations and formulating customized payment plans according to both client protocols and organizational standards.
  • â–ª Promoted Collaboration and Teamwork by accepting additional shifts during times of staff shortages, participating in operational improvement projects, and volunteering to assist colleagues.
EDUCATION
Expected in 06/2013 to to Bachelor of Arts | Communications TV/RADIO University of Puerto Rico , Arecibo, PR GPA:
  • Completed the Travel Abroad Program: Spain

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Resume Overview

School Attended

  • University of Puerto Rico

Job Titles Held:

  • Paraprofessional Aide | Teacher Assistant
  • Customer Service Representative
  • Customer Service Representative/Account Manager

Degrees

  • Bachelor of Arts

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