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Paraprofessional/Admin Resume Example

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PARAPROFESSIONAL/ADMIN
Summary

Highly focused on providing effective leadership and using expertise to develop and manage critical development areas. Currently seeking a social services position that is looking for a competent, personable, and compassionate team player.

Highlights
  • ADDITIONAL QUALIFICATIONS & SKILLS
  • Experience working with CRM: Clientele, EPIC, and Salesforce.com
  • Proficient in Microsoft Excel, Access, and Microsoft Office PowerPoint
  • Proficient in Windows 7 support and ERP software, Adobe and Adobe In-design
  • 2+ years' experience in supervisory leadership for 45+ employees in multiple work groups
  • Excellent customer service, communication and people skills
  • Fluent in written and spoken Somali
  • Excellent interpersonal and coaching skills
  • Excellent interpersonal and coaching skills

  • Strategic thinker
Accomplishments

Successfully decreased employee turnover in department by 30% in 19 months.

Experience
Paraprofessional/Admin
March 2015 to CurrentCompany Name － City, State
  • Work with K-5 students in small groups and one on one
  • Effectively assist teachers with Special Education students in mainstream classes
  • Assist classroom teachers with tasks as requested
  • Effectively assist teachers with managing a classroom of students by keeping students on task and dealing with behavioral issues
  • Assist MARSS Coordinator with office tasks and keeping student files up to date
  • Ensure all teachers record daily student attendance in the online database
Production Supervisor
March 2013 to March 2015Company Name － City, State
  • Corp.
  • Supervision of multiple work groups to assure production of products/services meet daily production
  • Work cooperatively with management and employees to ensure company safety policy is followed
  • Completion of production reports and payroll responsibilities on a daily basis
  • Assure achievement of objectives relating to personnel management, personal safety, product quality, productivity, yield and scheduling
  • Ensure all team members understand and use the Charter, team commitment and managing principles to increase participatory environment of working together for mutual benefit through leadership, training and effective role modeling
  • Maintained corporate responsibility by staying up-to-date with laws that affect human resource training programs.
  • Led trainings for up to 45 employees on a weekly basis.
  • Delivered training material to a diverse group of employees from different nationalities
  • Mentored team members to succeed and advance within the department and company.
Systems Specialist
November 2012 to March 2013Company Name － City, State
  • Conduct outbound calls to Fairview patients as well as former Fairview patients for screenings and pre-visit planning for preventative health cancer screenings
  • Accept incoming calls for pre-registration and scheduling of patient appointments for assigned services to the appropriate location with appropriate provider

  • Schedule appointments and collect/verify insurance information for all patients in area assigned
  • Direct calls to appropriate area for services not provided in Centralized Scheduling
  • Onboard new Fairview patients on behalf of Medica and acclimate patients within the Fairview Health Network
  • Assist with FNA nurse call fronting calls when staff is short, pre-screen calls
Business Development Representative/Application Specialist
June 2012 to November 2012Company Name － City, State
  • Contact key decision-makers across the US to inform them about Epicor and to generate interest in the Software products
  • Assisting Manager by qualifying leads to better manage the territory as well as conducting Marketing research
  • Sending out marketing literature to target top 100 companies in my territory
  • Continuous learning of Epicor applications/value proposition/differentiation
  • Added new clients/Data migration into Salesforce.com and also Clientele
Social Services Assistant
June 2010 to April 2011Company Name － City, State
  • Assisted in planning, organizing, implementing, evaluating and directing the social service programs for new immigrants with language barriers
  • Assisted with coordinating social service activities for at risk youth as well as adolescents with physical/mental disabilities
  • Provided written and oral reports of the social service programs and activities as required on a daily basis
  • Maintained documents and filed records of observations and interactions with clients as well as assisting with developing a written plan of care for families that require greater assistance
  • Provided translation services between families and health care providers/public housing authorities
Administrative Intern
June 2007 to August 2007Company Name － City, State
  • Worked on projects using Microsoft Excel, Access, and Microsoft office
  • Accurately organized and prepared data/files for hospital employees and employers
  • Assisted with preparation of orientation materials and schedule for new hires
Education
Associate of Arts : 2010Central Lakes College － City, State, US

Associate of Arts May 2010 Central Lakes College - Brainerd, MN

Bachelor of Science : Business AdministrationMinnesota State University － City, State, US
  • Bachelor of Science July 2012 Minnesota State University, Mankato - Mankato, MN
  • Major: Business Management, Human Resources Concentration
  • Minor: Business Administration
  • Coursework in Organizational Behavior
  • Coursework in Communications and English
  • Coursework in Business, Economics and Organizational Development


Languages

Fluent in Somali

Understand Spanish at an intermediate level

Skills

Basis, Scheduling, Increase, Payroll, Personnel Management, Training, Clients, Social Services, Crm, Customer Relationship Management, Customer Service, Employee Resource Group, Enterprise Resource Planning, Epic, Erp, Powerpoint, Receptionist, Retail Sales, Windows 7, Business Development, Data Migration, Epicor, Leads, Marketing, Marketing Research, Salesforce.com, Territory, Value Proposition, Incoming Calls, Outbound Calls, Schedule Appointments, Human Resources, Database, Access, Excel, Microsoft Excel, Microsoft Office, Ms Office, New Hires, Business Management, Associate

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Resume Overview

School Attended

  • Central Lakes College
  • Minnesota State University

Job Titles Held:

  • Paraprofessional/Admin
  • Production Supervisor
  • Systems Specialist
  • Business Development Representative/Application Specialist
  • Social Services Assistant
  • Administrative Intern

Degrees

  • Associate of Arts : 2010
    Bachelor of Science : Business Administration

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