Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Seasoned Paraprofessional excited to help students of different skill levels excel. Thrilled to assist teachers with needs to facilitate best possible educational environment. Ready to help students grow and learn through any type of support. Flexible hard worker ready to learn and contribute to team success.

Skills
  • Individual instruction
  • Social integration
  • Behavior modification
  • First aid and CPR certified
  • Multidisciplinary team collaboration
  • Teacher assistance
  • IEP familiarity
  • Educational support
  • Behavioral improvements
  • Patient
Experience
Paraprofessional, 03/2012 - Current
Universal Health Services West Palm Beach, FL,
  • Applied positive reinforcement to redirect negative behaviors.
  • Supplied one-on-one attention to each student during group activities.
  • Offered students personalized educational, behavioral and emotional support.
  • Supported students in developing strategies for individual and group learning.
  • Communicated and collaborated well with educators from various grade levels.
  • Observed students to help teachers identify potential learning blocks and opportunities for support.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
  • Assisted children at stations during small-group learning periods.
  • Tutored and supported students individually and in groups by reteaching and reviewing lesson concepts.
  • Supported teachers by preparing wall charts and hand-outs.
  • Observed student performance and recorded academic and attendance.
  • Attended in-services, workshops and seminars.
Teller/Telephone Customer Service Representative, 06/2001 - 06/2009
Central Bancompany Springfield, MO,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Strengthened team performance and productivity by training and inspiring team members.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Assisted 400+ callers per week in fast-paced environment.
  • Shared detailed information regarding options to help customers make decisions.
  • Consulted with customers regarding needs and addressed concerns.
  • Corresponded with service department team members to build and implement successful solutions to customer problems.
  • Processed customer account changes with proprietary software.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
Teller/Customer Service Representative, 09/1997 - 05/2001
Freedom Security Bank City, STATE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered 5+ inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Recommended improvements to products and services to mitigate complaints.
Cashier/Customer Service Representative, 07/1988 - 10/1996
HyVee Foods City, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inspected items for damage and obtained replacements for customers.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Processed 200+ transactions per day with exceptional accuracy.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Increased sales by suggesting specific complementary items to customers.
Education and Training
High School Diploma: , Expected in 06/1990
-
West High School - Iowa City, IA,
GPA:

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Resume Overview

School Attended

  • West High School

Job Titles Held:

  • Paraprofessional
  • Teller/Telephone Customer Service Representative
  • Teller/Customer Service Representative
  • Cashier/Customer Service Representative

Degrees

  • High School Diploma

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