Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated Customer Service professional with ten years of knowledge in service delivery and proven multitasking abilities. Fluent in both English and Spanish. Energetic, compassionate and results-oriented individual dedicated to cultivating partnerships and company growth. Committed to developing and maintaining customer loyalty and satisfaction while providing top-notch service.

Skills
  • Fluent in Spanish
  • Proficient in MS Office
  • Proficient in QuickBooks
  • Telemarketing expertise
  • Training and mentoring
  • Sales expertise
  • Time Management
  • Schedule Management
  • Operations management
  • Federal Regulation Compliance
Work History
Paper Route Carrier, 09/2021 - Current
Aarons Monroe, MI,
  • Monitored weather and traffic conditions to adjust and update routes for maximum efficiency.
  • Picked up newspapers from main facility and loaded into vehicle in preparation for deliveries.
  • Reviewed routes and expected delivery time to determine proper order of deliveries and anticipated potential delays.
  • Organized and loaded deliveries of over 5,000 newspapers in delivery vehicles daily.
Delivery Courier, 05/2021 - 09/2021
Aarons New Orleans, LA,
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Answered customer inquiries regarding shipments and provided updates on package arrival.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Inspected truck prior to delivery, checking for proper stowage of packages.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Served customers promptly by smoothly collecting and delivering high volume of orders that consisted of 5 to 8 customers hourly.
Delivery Courier, 04/2020 - 05/2021
Murphy Usa, Inc. Espanola, NM,
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Delivered products to customer doorsteps and business offices which consisted of 5-8 customers every hour.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
Assistant Manager, 02/2018 - 05/2020
Firehouse Subs Moncks Corner, SC,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Performed customer requested songs nearly three times per hour.
Team Member/Cashier, 09/2018 - 03/2020
Wendy's Company Davenport, FL,
  • Contributed to team success by completing jobs quickly and accurately increasing proficiency by 10%
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
  • Prepared food orders, cooking on grill and operating fry station.
Shift Leader, 06/2015 - 05/2017
Planet Fitness Saint Petersburg, FL,
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Regulated pricing, inventory count and supply during shift hours.
Team Member, 03/2014 - 05/2015
Wendy's Company Daytona Beach, FL,
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers increasing sales by 20%
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Prepared food orders, cooking on grill and operating fry station.
Shift Leader, 06/2008 - 01/2011
KFC/Taco Bell City, STATE,
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals.
Education
: Quickbooks Online, Expected in
-
Quickbooks - Online,
GPA:
  • Continuing education in Online Bookkeeping
: General Education, Expected in
-
MiraCosta College - 1 Barnard Dr, Oceanside, CA 92056,
GPA:
  • Continuing education in General Education studies
High School Diploma: , Expected in 2008
-
Carlsbad High School - 3557 Lancer Way, Carlsbad, California 92008,
GPA:

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Resume Overview

School Attended

  • Quickbooks
  • MiraCosta College
  • Carlsbad High School

Job Titles Held:

  • Paper Route Carrier
  • Delivery Courier
  • Delivery Courier
  • Assistant Manager
  • Team Member/Cashier
  • Shift Leader
  • Team Member
  • Shift Leader

Degrees

  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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