Online Shopper Resume Example Company Name

AngieHall

Summary

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. High-energy [Job Title] offering [Number] years of retail sales experience specializing in [Type] and [Type] products. Stay current on market trends and customer buying habits to drive consistent sales. Excellent interpersonal communication and conflict resolution skills. Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements. Organized team player with strong organizational and time management skills. Analytical Product Analyst conducting market research to create product initiatives positively impacting financial growth. Skilled in customer polling and surveys to meet market demands. Comfortable working with distributing teams balancing lean product practices with fixed timelines. Results-oriented [Job Title] delivering [Type] product initiatives, collecting and analyzing data focused on increasing visibility of company's mission. Dedicated to optimizing existing features to drive product forward creating effective engagement strategies. Excellent communication and relationship building skills. Hardworking General Laborer with dedicated work ethic in [Type] industry. Knowledgeable with operations of heavy and light equipment to accomplish tasks. Lifts and carries objects over [Number] pounds, reliable and works well in varying conditions. Organized Operator provides strong organizational and analytical skills. Specialized expertise in data management, analysis and communication. Thorough understanding of government mandates that dictate workplace safety enforcement. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills

Delivery procedures
Fashion trends
Mobile ordering understanding
Product expertise
Payment processing
Stock management
Customer seating
Food safety and sanitation
Staff training and motivation
Team member motivation
Processing payments
Merchandising proficiency
Team management

Planning
Effective customer upselling
Equipment assembly
Loading and unloading protocols
Quality assurance standards
Documentation ability
Assembly procedures
Equipment operation
People skills
Basic math
PPE use
Communication
Microsoft Office

Experience

Company Name | City, StateOnline Shopper05/2019 - 11/2020

Satisfied customers with quick, accurate service under tight deadlines.
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
Completed pickup and shopping orders for customers across [Location].
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Chose top-quality items to fulfill over [Number] daily customer orders.
Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
Organized as many as [Number] deliveries per hour by smoothly selecting and purchasing items.
Worked quickly to pack orders efficiently and decrease product damage by [Number]%.
Listened to customer needs to identify and recommend best products and services.
Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.

Company Name | City, StateService Desk Associate11/2016 - 08/2020

Documented solutions and troubleshooting steps concisely in ticketing system and alerted other team members of new service solutions.
Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
Delivered basic support and troubleshooting such as password resets, printer configurations and break/fix instructions.
Developed, wrote and maintained detailed troubleshooting guide and knowledge base for use by other service desk staff and field service staff.
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Trained and mentored new service desk personnel and managed IT portion of employee onboarding process.
Directed calls to product line specialists, application and system specialists and vendor resources and alerted management to recurring problems.
Supported and assisted less experienced technicians in resolving client issues requiring advanced or specialized expertise and experience.

Company Name | City, StateAssistant Manager03/2015 - 11/2016

Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Developed training, assessment and performance monitoring programs to coach and mentor employees.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Oversaw team development according to industry service standards to further customer loyalty.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.

Company Name | City, StateOperator06/2013 - 01/2015

Prepared machines to begin production cycles and properly adjusted settings.
Performed calibration on machines when needed.
Interpreted blueprints, schematics, and manuals.
Assigned tasks to employees and monitored productivity, performance and task completion.
Managed and supervised daily activities of [Number] team members to verify fulfillment of customer orders and adherence to general warehouse operations.
Assigned individual work plans and reviewed jobs to accomplish tasks within expected parameters.
Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste.
Supervised equipment upgrades and modifications.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Education and Training

Section High School | CityGED05/2003

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Online Shopper Resume Example

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