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online sales supervisor resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Skills
  • Sales team assistance
  • Order management
  • Sales expertise
  • Meeting quotas
  • Goals and performance
  • Product and service sales
  • Store appearance and merchandise
  • Staff Training
  • Data analysis
  • Performance evaluation
  • Operations
Work History
Online Sales Supervisor , 08/2020 - Current
Asbury Automotive Decatur, GA,
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Developed sales strategies and established procedures for new employees.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Delivery Specialist, 06/2020 - 08/2020
Marriott Vacations Worldwide Truckee, CA,
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Coordinated consistent on-time deliveries of damage-free goods.
  • Assessed vehicle for damage after each shift and kept it properly cleaned and maintained.
  • Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather and other factors.
  • Completed and submitted logs and paperwork every day to maintain records.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Drove company truck for local and intra-state pick-ups and deliveries.
  • Submitted receipts and money received from deliveries at end of each shift.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Informed customers of discounts, special offers and programs to enhance customer experience.
  • Completed paperwork using neat and legible handwriting.
  • Reported customer questions, issues and complaints to management.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
Sales Floor Trainer, 12/2015 - 09/2019
University Of California Oakland, CA,
  • Managed recruitment, training and development for highly effective sales team.
  • Developed and led group training courses to align with corporate sales and service goals.
  • Designed and implemented sales training program and documentation.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Marked-down clearance items and relocated merchandise to proper store areas.
Food Service Worker, 07/2014 - 06/2015
McDonald's City, STATE,
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Created appealing food arrangements for party trays and specialized orders.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Learned other teammates' work tasks to train as backup.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Education
High School Diploma : General Studies, Expected in
-
Propel Braddock Hills High School - Braddock, PA,
GPA:
Status -
: Business Advertising , Expected in
-
Point Park University - Pittsburgh, PA
GPA:
Status -

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Resume Overview

School Attended

  • Propel Braddock Hills High School
  • Point Park University

Job Titles Held:

  • Online Sales Supervisor
  • Delivery Specialist
  • Sales Floor Trainer
  • Food Service Worker

Degrees

  • High School Diploma

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