Online Personal Shopper And Electronics Associate resume example with 8+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs. Multi-talented team leader consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Enthusiastic sales associate and bilingual interpreter eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of computer programing and merchandising and training in customer service. Motivated to learn, grow and excel in any company.
Skills
Point of sale knowledge
Stocking and replenishing
Payment processing
Process improvement
MS Office
Supervision
Project organization
Data visualizations
Sales expertise
Credit card processing
Staff education and training
Retail store support
Mediation
Cash Register Operation
Loss prevention
Microsoft applications proficiency
Lift up to 75 pounds
Trend understanding
Cash Handling
Store opening and closing
Guest seating arrangements
Business operations
Team management
Relationship development
Problem resolution
Usability understanding
Complaint resolution
International sales support
Creative problem solving
Recordkeeping strengths
Cleaning
Inventory oversight
Customer service
Sales proficiency
Delivery management
Bilingual ( speaking five languages)
Education
Morning Star Christian High SchoolHOIMA , Uganda, Expected in ā āNo Degree:Mathematics And Computer Science - GPA:
Adult And Community EducationTallahassee, FL, Expected in 05/2018 ā āGED: - GPA:
Pellissippi State Community CollegeKnoxville, TNExpected in ā āNo Degree:Social And Philosophical Foundations of Education - GPA:
Work History
Holiday Retirement - ONLINE PERSONAL SHOPPER aND ELECTRONICS ASSOCIATE Albuquerque, NM, 07/2018 - Current
Responded to problems with processing and production equipment and completed timely repairs.
Monitored social media and online sources for industry trends.
Maintained excellent attendance record, consistently arriving to work on time.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Processed credit and debit card payments to complete customer buying experience.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Maintained stock within optimal levels to meet expected customer and sales levels.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Quickly and accurately counted drawers at start and end of each shift.
Educated customers on promotions to enhance sales.
Built effective training and coaching strategies to optimize team performance.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Trained new employees on customer service, money handling and organizing strategies.
Identified new targets, developed new business opportunities and presented product lines to customers.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Alorica Inc. - Bilingual Interpreter El Paso, TX, 11/2018 - 03/2020
Supported student education by accompanying non-English speaking individuals to classes, study sessions and assemblies to translate instruction, conversation and documents.
Fielded phone calls and pleasantly greeted office visitors, answering questions and inquiries regarding community resources and services.
Accepted and processed payments for regular costs and special fees.
Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
Attended staff and community meetings to provide accurate consecutive translations of conversations between members.
Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Attended training programs to improve professional knowledge and interpretation skills.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Provided oral translations and interpretations for non-english speaking clients during community and staff events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Dennys @ Florida State University - Back of House Cook City, STATE, 10/2016 - 06/2018
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Planned promotional menu additions based on seasonal pricing and product availability.
Ordered and received products and supplies to stock kitchen areas.
Verified proper portion sizes and consistently attained high food quality standards.
Unloaded food supplies from distributor trucks to efficiently organize inventory.
Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Produced over 180 dishes per day and maintained near-perfect customer satisfaction scores.
Prepared food items such as meats, poultry and fish for frying purposes.
Safely used kitchen equipment such as knives and cutting gloves, effectively reducing injuries and burns 100%.
Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
Assisted chef with planning easy but elegant appetizers to spark customer interest.
Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
Met production requirements for all aspects of banquet and outlet desserts and breakfast pastries.
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Kagoma Super Market - Customer Service Representative City, STATE, 07/2012 - 08/2016
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered constant flow of customer calls with up to 5 calls in queue per minute.
Communicated with vendors regarding back order availability, future inventory and special orders.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Regularly exceeded daily sales and product add-on quotas.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Provided primary customer support to internal and external customers in fast-paced environment.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
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