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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.
Highlights
  • Casualty auto insurance
  • Client relations expert
  • Customer advocate
  • Complaint handling and resolution
  • Cold calling
  • Self-motivated
  • Skilled negotiator
  • Excellent communication skills
  • Natural leader
  • Complex problem solver
  • Organized
  • Thrives under pressure
Accomplishments
Placed up to 1Earned the “Round table Award”
For earning more than $14,000 in commissions selling a day.
Experience
09/2012 to Current
Office Manager / Insurance Agent Tyson Foods Stilwell, OK,
  • Met with 50+ existing and prospective clients each week to select appropriate insurance policies.
  • Calculated quotes and educated potential clients on insurance options.
  • Tracked the progress of all outstanding insurance claims.
  • Closed an average of 50+ new sales per week.
  • Calculated premiums and established payment methods for sales.
  • Identified and solicited sales prospects in agency databases.
  • Met with an average of 50+ walk-in policyholders to address and resolve complaints.
  • Evaluated leads obtained through direct referrals, lead databases and cold calling.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
  • Finalized sales and collected necessary deposits.
  • Collected all premiums on or before effective date of coverage.
  • Negotiated new and renewal production goals with business development manager.
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings.
  • Evaluated the accuracy and quality of data entered into the agency management system.
  • Met with prospective customers and business owners in their homes, businesses and other settings.
01/2010 to 03/2012
HR Coordinator Millennium Engineering And Integration Arlington, VA,
  • Oversaw daily office operations for staff of 100+ employees.
  • Prepared and distributed payroll for staff of 100+ direct reports.
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Oversaw inventory and office supply purchases.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.
  • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
  • Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
  • Captured key feedback from employees during exit interviews.
  • Entered personnel and subcontractor data into a central database.
  • Gathered personnel records from all employees from each department.
  • Evaluated timecards for accuracy on the regular and overtime hours.
09/2005 to 11/2009
Senior Billing Specialist Db Schenker Wichita, KS,
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Entered financial data into the company accounting database to be verified and reconciled.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Managed and responded to all correspondence and inquiries from customers and vendors.
  • Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time.
  • Communicated with customers to identify and resolve outstanding payments.
  • Manage and handle all Surty Bonds.
08/2015 to 06/2016
Collections Manager Alegria Auto Sales City, STATE,
Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.
Processed applications, payments, corrections, endorsements and cancellations.
Called 300 warm leads each week to expand client base.
Prepared necessary paperwork to process insurance sales and renewals. Followed up with potential clients regarding online information requests. Developed productive working relationships with car dealers, loan processors and other business partners in the community.
Education
Expected in
High School Diploma:
- Houston, TX
GPA:
Expected in 2006 2007
Certificate in Business Technology: Business:
MTI College of BUSINESS and TECHNOLOGY - Houston, TX
GPA:
Certifications
Certified Texas Notary Public AAN
Languages
Fluent in English & Spanish Background checks Payroll processing Time management
Skills
Account reconciliations, Accounting, Accounts payable, agency, attention to detail, balance sheets, benefits, Billing, Bonds, business development, cold calling, interpersonal skills, consultant, Cost accounting, clients, customer service skills, databases, database, Detail-oriented, Fluent in English, financial, human resource, human resources, HR, insurance, inventory, law enforcement, Team building, Mac, meetings, MS Office, office, Notary Public, payroll, Payroll processing, personnel, policies, progress, promotion, quality, Reading, record keeping, recruiting, reporting, sales, sales and training, Spanish, Time management

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Resume Overview

School Attended

  • MTI College of BUSINESS and TECHNOLOGY

Job Titles Held:

  • Office Manager / Insurance Agent
  • HR Coordinator
  • Senior Billing Specialist
  • Collections Manager

Degrees

  • High School Diploma
  • Certificate in Business Technology: Business

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