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model store trainer resume example with 13 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Quality focused Model Store Trainer adept at providing associates clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Skills
  • Customer service initiatives
  • Operations Management
  • Team development
  • Fluent in both Spanish and English
  • Dependable and reliable
  • Process development and implementation
  • Task delegation and prioritization
  • Merchandising
Experience
05/2018 to Current
Model Store Trainer Extra Space Storage Lexington, MN,
  • Maintains standards and expectations as noted in the MST Selection tool.
  • Demonstrates and teaches Dollar Tree's Brand Standards of "Full, Fast, Fun."
  • Executes all Company tools, processes per Company SOPs and direction contained within the MST Guide and in communication with the ETM.
  • Executes Training Programs and their tools for the purpose and in the order in which the are constructed.
  • Provides effective (positive and constructive) feedback to all Trainees using the AID Feedback Model.
  • Provides accurate feedback to the ETM and DM regarding the performance and progress of all Trainees.
  • STORE MANAGER- 05/2018 to 05/2019: Managing the profitable operation of the store with emphasis on recruiting, hiring, training and developing store associates in both operations and merchandising. Performing all opening and closing procedures.
07/2017 to 05/2018
Assistant Store Manager Ace Hardware Amherst, MA,
  • Responsible for Front End and Back of House Operations.
  • Provided guidance and direction to store team in the areas of guest satisfaction, associate development, inventory control, Human Resources, safety, loss prevention and expense control, so that the store may operate as efficiently and profitable as possible.
  • Accountable for the financial results, operational metrics, operational standards, and human resource management.
  • Maintained open lines of communication to ensure a steady flow of information and he timely completion of required initiatives in accordance with the Company's SOP.
08/2016 to 06/2017
Assistant Manager Operations Lowe's Companies, Inc. Greenville, SC,
  • Accountable for driving customer service to achieve profitable sales growth by leading and engaging store teams and driving associate development.
  • Responsible for executing talent strategies, operational processes, total store scheduling, and omnichannel initiatives.
  • General Operations - store support resources and managing payroll budget.
  • Associate HR tasks in compliance with state laws and company policies.
  • Partnered with Loss Prevention and model behavior that will help meet store shrinkage plan.
  • Inventory Management Processes, all Cash Office functions.
  • Engaged the custodial and facilities maintenance team to ensure daily cleanliness, maintenance and safety standards are met.
03/2008 to 08/2016
Merchandising Assistant Store Manager The Home Depot City, STATE,
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Worked to create an inviting shopping environment for customers by meeting their project needs quickly and fully.
  • Worked with the Store Manager to develop strategies and objectives to drive sales profitability.
  • Provided leadership to associates so that these strategies and objectives are executed successfully.
  • Analyzed sales, solve problems and developed both myself and my associates in order to maximize contribution to store success.
  • ASSOCIATE SUPPORT DEPARTMENT SUPERVISOR- 09/2012 to 10/2013: Central point of contact for store associates and also provided direct support to the store leadership team. Responsible for developing associate schedules and for assisting with hourly staffing, orientation and training processes. Assisted with the timely completion of hourly performance reviews and supports the Store Manager in hourly succession planning. Responsible for ensuring that hourly HR records are properly sent to the HRSC.
  • PRO DEPARTMENT SUPERVISOR- 09/2011 to 09/2012: Trained, coached and developed associates in Pro department to ensure Pro customers receive excellent service. Provided valuable input into merchandising decisions to the store Management team and Operations team.
  • PRO ACCOUNT SALES ASSOCIATE- 04/2008 TO 09/2011: Drove Pro sales and customer service by providing fast, friendly, and accurate customer service to all Pro customers along with driving active Pro customer engagement, quote follow up, and in-store prospecting.
Education and Training
Expected in 2013
Associate of Arts: Business Administration
Broward College - Pembroke Pines, FL
GPA:
Accomplishments

Contributed to a 0.74% shrink result in district 487 - Store 3536, March 2019.

Spearheaded a remarkable "worst-to-first" transformation in district 071, June 2015 to February 2016.

1st Place ASDS Gold Cup Winner in district 266, November 2012.

Pro Department District Champion in district 266 - Store 0249, 2012.

Platinum Pro Account Sales Associate in district 266 - Store 0249, 2010 & 2011.

Top sales performer in district 266 - Store 0249, June 2009 & December 2009.

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Resume Overview

School Attended

  • Broward College

Job Titles Held:

  • Model Store Trainer
  • Assistant Store Manager
  • Assistant Manager Operations
  • Merchandising Assistant Store Manager

Degrees

  • Associate of Arts

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