Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Client-centered Eligibility Specialist with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Bilingual individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in an office-based environment. Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Specialist boasting expertise in managing and eligibility information for members and groups.

  • Teamwork and Collaboration
  • Performance Tracking and Evaluation
  • Managing Operations and Efficiency
  • Administration and Reporting
  • Complex Problem Solving
  • Budget Management
  • Calm Under Pressure
  • Process Improvement
  • Business Development
  • Computer Skills
  • Shift Scheduling
  • Time Management
  • MS Office
  • Professional and Courteous
Medicare Insurance Agent, 04/2022 - Current
Anthem, Inc. WA, State,
  • Interacted with senior population and conducted presentations at churches, centers and homes to sell and promote Medicare products.
  • Utilized Medicare Healthcare Information System to complete and submit sales activity reports and plans.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Explained advantages, disadvantages and features of policies to promote sales of Medicare plans.
  • Contacted policyholders to explain policies, analyze insurance options and suggest changes and additions to policies.
Office Manager, 04/2022 - Current
Chase Brass Montpelier, OH,
  • Identified, corrected and reported data entry errors.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Compiled data from source documents prior to data entry.
  • Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.
  • Proofread and edited documents to correct errors.
  • Maintained data entry requirements by following data program techniques and procedures.
  • Adjusted settings for format, page layout and line spacing.
  • Conducted quality checks to verify accuracy, integrity and completeness after entry.
  • Examined financial statements and income statements to review company's financial performance.
  • Collected and assembled financial data to analyze costs on year-to-year basis relative to fiscal planning and budgeting activities.
  • Conducted statistical analyses to determine trends and significant changes and wrote narrative reports explaining findings.
  • Monitored balance sheets and income statements to evaluate financial performance.
  • Analyzed revenue and expenditure trends and recommended appropriate budget levels to business operations leaders.
  • Verified documented and requested disbursements to facilitate payments.
  • Developed and documented business processes and accounting policies to maintain and strengthen internal controls.
Lead X-Ray Technologist, 06/2013 - 04/2020
Radnet Annapolis, MD,
  • Captured and developed images following physicians' orders allowing proper diagnosis and treatment.
  • Instructed patient on preparation prior to imaging to minimize adverse reactions.
  • Performed radiographic procedures and related techniques, producing quality images for timely interpretation.
  • Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures.
  • Liaised with radiologists and physicians to interpret medical images to diagnose disease or injury.
  • Assessed patient to determine protocol and method of application for optimal imaging.
  • Coordinated work schedules and distributed tasks to a group of assigned employees in the radiology and medical department.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Oversaw workforce schedules and allocated resources in order to achieve project goals.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Oversaw daily workloads and workflow for smooth operations.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Supervised and monitored team productivity by observing daily activities such as observations with patients to ensure correct care was given, employee training, delegated tasks, oversaw employees through equipment handling of x-ray technology machines to ensure accuracy.
  • Initiated training sessions and coached employees to develop effective staff.
  • Performed scheduled inventory counts and supply audits.
  • Coordinated inventory, stocking and ordering.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Complied with policies and proper procedures to meet occupational safety and health standards.
  • Inspected incoming materials for damage.
  • Maintained records tracking adjustments, pallet audits and inventory errors.
Education and Training
Bachelor of Arts: Chemistry , Expected in 12/2021
University of South Florida - Tampa, FL
  • Magna cum laude graduate
  • 3.83 GPA
  • Currently Pursuing Graduate Program Studies
Associate of Arts: Medical , Expected in 08/2017
Hillsborough Community College - Tampa, FL
  • 2015-2016 Chemistry Student of the Year
  • 2017 Graduated High Honors
X-ray Technician : Medical Laboratory Technology, Expected in 05/2013
Fortis College - Tampa - Tampa, FL
English :
Native/ Bilingual:
Negotiated :
Spanish :
Native/ Bilingual:
Negotiated :
  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective new program that significantly impacted efficiency and improved operations.

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School Attended

  • University of South Florida
  • Hillsborough Community College
  • Fortis College - Tampa

Job Titles Held:

  • Medicare Insurance Agent
  • Office Manager
  • Lead X-Ray Technologist


  • Bachelor of Arts
  • Associate of Arts
  • X-ray Technician

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