Client-centered Eligibility Specialist with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Bilingual individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in an office-based environment. Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Specialist boasting expertise in managing and eligibility information for members and groups.
Skills
Teamwork and Collaboration
Performance Tracking and Evaluation
Managing Operations and Efficiency
Administration and Reporting
Complex Problem Solving
Budget Management
Calm Under Pressure
Process Improvement
Business Development
Computer Skills
Shift Scheduling
Time Management
MS Office
Professional and Courteous
Experience
Medicare Insurance Agent, 04/2022 - Current Anthem, Inc. – WA, State,
Interacted with senior population and conducted presentations at churches, centers and homes to sell and promote Medicare products.
Utilized Medicare Healthcare Information System to complete and submit sales activity reports and plans.
Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Explained advantages, disadvantages and features of policies to promote sales of Medicare plans.
Contacted policyholders to explain policies, analyze insurance options and suggest changes and additions to policies.
Office Manager, 04/2022 - Current Chase Brass – Montpelier, OH,
Identified, corrected and reported data entry errors.
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Compiled data from source documents prior to data entry.
Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.
Proofread and edited documents to correct errors.
Maintained data entry requirements by following data program techniques and procedures.
Adjusted settings for format, page layout and line spacing.
Conducted quality checks to verify accuracy, integrity and completeness after entry.
Examined financial statements and income statements to review company's financial performance.
Collected and assembled financial data to analyze costs on year-to-year basis relative to fiscal planning and budgeting activities.
Conducted statistical analyses to determine trends and significant changes and wrote narrative reports explaining findings.
Monitored balance sheets and income statements to evaluate financial performance.
Analyzed revenue and expenditure trends and recommended appropriate budget levels to business operations leaders.
Verified documented and requested disbursements to facilitate payments.
Developed and documented business processes and accounting policies to maintain and strengthen internal controls.
Lead X-Ray Technologist, 06/2013 - 04/2020 Radnet – Annapolis, MD,
Captured and developed images following physicians' orders allowing proper diagnosis and treatment.
Instructed patient on preparation prior to imaging to minimize adverse reactions.
Performed radiographic procedures and related techniques, producing quality images for timely interpretation.
Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures.
Liaised with radiologists and physicians to interpret medical images to diagnose disease or injury.
Assessed patient to determine protocol and method of application for optimal imaging.
Coordinated work schedules and distributed tasks to a group of assigned employees in the radiology and medical department.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Oversaw workforce schedules and allocated resources in order to achieve project goals.
Fostered positive employee relationships through communication, training and development coaching.
Oversaw daily workloads and workflow for smooth operations.
Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
Supervised and monitored team productivity by observing daily activities such as observations with patients to ensure correct care was given, employee training, delegated tasks, oversaw employees through equipment handling of x-ray technology machines to ensure accuracy.
Initiated training sessions and coached employees to develop effective staff.
Performed scheduled inventory counts and supply audits.
Coordinated inventory, stocking and ordering.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Complied with policies and proper procedures to meet occupational safety and health standards.
Inspected incoming materials for damage.
Maintained records tracking adjustments, pallet audits and inventory errors.
Education and Training
Bachelor of Arts: Chemistry , Expected in 12/2021 - University of South Florida - Tampa, FL GPA:
Magna cum laude graduate
3.83 GPA
Currently Pursuing Graduate Program Studies
Associate of Arts: Medical , Expected in 08/2017 - Hillsborough Community College - Tampa, FL GPA:
2015-2016Chemistry Student of the Year
2017Graduated High Honors
X-ray Technician : Medical Laboratory Technology, Expected in 05/2013 - Fortis College - Tampa - Tampa, FL GPA:
Languages
English:
Native/ Bilingual:
Negotiated:
:
Spanish:
Native/ Bilingual:
Negotiated:
:
Accomplishments
Consistently maintained high customer satisfaction ratings.
Created highly effective new program that significantly impacted efficiency and improved operations.
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