medical representative resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Top sales performer
  • Adaptive team player

Product Sales

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Work Experience
Medical Representative, 03/2014 - 01/2016
Viatris Inc. Barceloneta, PR,
  • Organized weekly sales reports for the sales department to track product success.
  • Created new processes and systems for increasing customer service satisfaction.
  • Negotiated contracts with outside providers to minimize costs to the company and customers.
  • Established transportation cost standards and economical shipping practices.
  • Obtained information by contacting appropriate personnel or patients.
  • Scanned incoming documentation.
  • Followed-up with insurance companies and individuals to resolve discrepancies.
  • Maintained 100% compliance with all hospital and government regulations.
Collection Specialist/Sales/Customer Service, 05/2006 - 02/2014
Firstservice Residential Lake Mary, FL,
  • Provided accurate and appropriate information in response to customer inquiries.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Trained staff on how to improve customer interactions.
  • Recommended and helped customers select merchandise based on their needs.
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Informed customers about sales and promotions in a friendly and engaging manner.
Administration, 05/2004 - 10/2006
Holy Cross Hospital City, STATE,
  • Thoroughly investigated past due invoices and minimized number of unpaid accounts.
  • Carefully reviewed medical records for accuracy and completion as required by insurance companies.
  • Directed patient flow during practice hours, minimizing patient wait time.
  • Acquired insurance authorizations for procedures and tests ordered by the attending physician.
Educational Background
High School Diploma: General Studies, Expected in 2004
Boyd Anderson High - Lauderdale Lakes, FL
Status -
  • 3.3 GPA

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Resume Overview

School Attended

  • Boyd Anderson High

Job Titles Held:

  • Medical Representative
  • Collection Specialist/Sales/Customer Service
  • Administration


  • High School Diploma

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