Medical Representative Resume Example Access2care

MEDICAL REPRESENTATIVE

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Accomplishments

Product Sales

Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Work Experience

Medical Representative
April 2014 to February 2016Access2Care - Pompano Beach, FL

Organized weekly sales reports for the sales department to track product success.
Created new processes and systems for increasing customer service satisfaction.
Negotiated contracts with outside providers to minimize costs to the company and customers.
Established transportation cost standards and economical shipping practices.
Obtained information by contacting appropriate personnel or patients.
Scanned incoming documentation.
Followed-up with insurance companies and individuals to resolve discrepancies.
Maintained 100% compliance with all hospital and government regulations.

Collection Specialist/Sales/Customer Service
June 2006 to March 2014The Answer Group (T.A.G)-AT&T - Boca Raton, FL

Provided accurate and appropriate information in response to customer inquiries.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Trained staff on how to improve customer interactions.
Recommended and helped customers select merchandise based on their needs.
Confirmed that appropriate changes were made to resolve customers' problems.
Informed customers about sales and promotions in a friendly and engaging manner.

Administration
June 2004 to November 2006Holy Cross Hospital - Fort Lauderdale, FL

Thoroughly investigated past due invoices and minimized number of unpaid accounts.
Carefully reviewed medical records for accuracy and completion as required by insurance companies.
Directed patient flow during practice hours, minimizing patient wait time.
Acquired insurance authorizations for procedures and tests ordered by the attending physician.

Educational Background

High School Diploma : General Studies, 2004Boyd Anderson High - Lauderdale Lakes, FL, U.S.A.

Resume Overview

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School Attended

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Degrees