Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Friendly Customer Service Representative with 8 years of dedicated customer service experience. Dedicated to exceeding goals through effective communication skills and abilities.

  • Collaborated with team of in the development of project with reimbursement
  • Documented and resolved escalated call and complains in a period of time .
  • Used Microsoft Excel to develop good service and have a record of the deficiencies in any department .
  • Resolved product issue through consumer testing.
  • Excellent Adherence
  • Strong Mindset Actitud
  • Multi-line phone talent
  • Excellent work ethic
  • Retention strategies
  • Customer Relations
  • Good listening skills
  • CRM
  • Creative problem solving
  • Professional telephone demeanor
  • Complaint resolution
  • Credit card processing
  • Conflict Resolution
  • Telephone etiquette
Work History
04/2004 to 10/2005 Medical Representative Viatris Inc. | Vega Baja, PR,
  • Inbound and outbound calls to patient
  • Responsible for all functions of Appointments and scheduling,
  • Telephone messaging, updating important patient information
  • Coordination and delivery of quality customer service patient and families, experience working with diversity
  • Claims, billing , translation of different documents in Spanish to English , and translate patient information to healthcare staff
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Safeguarded medical records and patient data in accordance with HIPAA protocols.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Received and routed medical records.
  • Supported department with special projects .
  • Organized, sorted and checked , input data against original documents.
  • Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
05/2016 to 11/2020 Customer Service Specialist Porch.Com | Los Angeles, CA,
  • Senior Agent
  • Handle inbound and outbound calls
  • Fallow up on customer feedback
  • Handled Escalated calls
  • Described and explained details about Products and Services options to inform customers and guide purchasing decisions.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Maintained financial accounts by processing customer adjustments.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Collaborated with shipping department staff to facilitate smooth returns to correct vendors.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Educated customers on promotions to enhance sales.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Answered average of calls, emails per day, addressing customer inquiries, solving problems and providing product information.
  • Handled over calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Expert in Diversity , Manage Latin America and Central America customers calls
  • Recorded product or service failure complaints and notified appropriate departments.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Helping customers to set up and work with company software , apple , tables, sansum etc.
06/2003 to 12/2004 Medical Office Receptionist Envision Healthcare | Edmonds, WA,
  • Answer phone calls, and scheduling appointment
  • Knowledge and experience in a clinic setting,
  • Records all demographic information necessary to contact patient and billing insurance carrier for services provide,
  • Respond to general information questions concerning the clinic and providers.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Expected in Associate of Science | Health Care Administration University Of Phoenix (unfinished), Utah, GPA:

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School Attended

  • University Of Phoenix (unfinished)

Job Titles Held:

  • Medical Representative
  • Customer Service Specialist
  • Medical Office Receptionist


  • Associate of Science

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