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Medical Representative Resume Example

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MEDICAL REPRESENTATIVE
Professional Summary

Friendly Customer Service Representative with 8 years of dedicated customer service experience. Dedicated to exceeding goals through effective communication skills and abilities.

Accomplishments
  • Collaborated with team of in the development of project with reimbursement
  • Documented and resolved escalated call and complains in a period of time .
  • Used Microsoft Excel to develop good service and have a record of the deficiencies in any department .
  • Resolved product issue through consumer testing.
Skills
  • Excellent Adherence
  • Strong Mindset Actitud
  • Multi-line phone talent
  • Excellent work ethic
  • Retention strategies
  • Customer Relations
  • Good listening skills
  • CRM
  • Creative problem solving
  • Professional telephone demeanor
  • Complaint resolution
  • Credit card processing
  • Conflict Resolution
  • Telephone etiquette
Work History
04/2004 to 10/2005Medical RepresentativeCommunity Health Center | Taylorsville, Utah
  • Inbound and outbound calls to patient
  • Responsible for all functions of Appointments and scheduling,
  • Telephone messaging, updating important patient information
  • Coordination and delivery of quality customer service patient and families, experience working with diversity
  • Claims, billing , translation of different documents in Spanish to English , and translate patient information to healthcare staff
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Safeguarded medical records and patient data in accordance with HIPAA protocols.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Received and routed medical records.
  • Supported department with special projects .
  • Organized, sorted and checked , input data against original documents.
  • Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
05/2016 to 11/2020Customer Service SpecialistDoterra International | Pleasant Grove, Utah
  • Senior Agent
  • Handle inbound and outbound calls
  • Fallow up on customer feedback
  • Handled Escalated calls
  • Described and explained details about Products and Services options to inform customers and guide purchasing decisions.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Maintained financial accounts by processing customer adjustments.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Collaborated with shipping department staff to facilitate smooth returns to correct vendors.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Educated customers on promotions to enhance sales.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Answered average of calls, emails per day, addressing customer inquiries, solving problems and providing product information.
  • Handled over calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Expert in Diversity , Manage Latin America and Central America customers calls
  • Recorded product or service failure complaints and notified appropriate departments.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Helping customers to set up and work with company software , apple , tables, sansum etc.
06/2003 to 12/2004Medical Office ReceptionistEar, Nose, Throat | Salt Lake City, UT
  • Answer phone calls, and scheduling appointment
  • Knowledge and experience in a clinic setting,
  • Records all demographic information necessary to contact patient and billing insurance carrier for services provide,
  • Respond to general information questions concerning the clinic and providers.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Education
Associate of Science | Health Care AdministrationUniversity Of Phoenix (unfinished), Utah
Most Valuable Player,2016 to 2020, Top Adherence & After call 2016- 2020- Achievement in Leadership

I love to work hard, I approach everything with serious manner. I love to trust and I love manager to trust me more than love me. Be a member of a team is not easy , every one love to receive complements , I love to achieve. I received the Top performer 2018 and I learn to be more proactive with each people in my environment.

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Resume Overview

Companies Worked For:

  • Community Health Center
  • Doterra International
  • Ear, Nose, Throat

School Attended

  • University Of Phoenix (unfinished)

Job Titles Held:

  • Medical Representative
  • Customer Service Specialist
  • Medical Office Receptionist

Degrees

  • Associate of Science | Health Care Administration

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