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Licensed Real Estate Broker Resume Example

Resume Score: 90%

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LICENSED REAL ESTATE BROKER
Summary

Dedicated and focused administrative assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Time management
  • Professional and mature
  • Strong problem solver
  • Self-starter
  • Detailed meeting minutes
  • Customer service expert
  • Telephone inquiries specialist
  • Telecommunication skills
  • Resourceful
  • Business writing
  • Dedicated team player
  • Strong interpersonal skills
  • Understands grammar
  • Proofreading
  • Mail management
  • Meeting planning
  • Schedule management
  • Strong organizational skills
  • Courteous demeanor
  • Energetic work attitude
  • Sharp problem solver
Accomplishments

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Experience
Licensed Real Estate BrokerJan 1997 to Current
Millennia Homes & Investments, Inc - Kissimmee, FL
  • Attended real estate seminars and workshops.
  • Showed properties to potential buyers and other brokers and open houses and by appointment,
  • Coordinated appointments to show marketed properties.
  • Accompanied buyers and sellers to their home inspections and appraisals
  • NEgotiated, facilitated and managed real estate transactions.
  • Continually stayed up-to-date on mortgage rates and related real estate news.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Followed up with prospective buyers regarding incentives from the builders and new developments in the surrounding area.
  • Communicated with clients to understand their property needs and preferences.
  • Presented purchase offers to sellers for consideration.
  • Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
  • Developed and maintained a list of properties sited to different needs and budgets.
  • Delivered positive, effective sales presentations.
  • Informed home buyers of the sales, construction and warranty process.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Managed contracts, negotiations and all aspects of sales to finalize purchase and exceed customer expectations.
  • Developed and maintained relationships with clients through networking, postcards and cold calling.
  • Worked closely with clients to get the appropriate loans, inspections and credit reports.
  • Converted prospects to closed sales for clients located throughout the world.
  • Negotiated contracts on behalf of clients.
  • Guided clients from beginning to end of the home buying process in choosing the right property.
  • Coordinated appointments to show marketed properties.
  • Generated listings for sales and rental properties through cold calls and referrals.

Administrative AssistantJun 2013 to Oct 2014
Kelly Services- Gutter King - Orlando, FL
  • Accounts receivables.
  • Create work tickets on signed orders.
  • Respond to customer requests.
  • Open and properly distributed incoming mail.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Maintained a clean reception area, including lounge and associated areas.
  • Screened all visitors and directed them to the correct employee or office.
Sr. Administrative AssistantDec 2010 to May 2013
Marriott International - Orlando, FL
  • Greeted and welcomed all hotel guests with a smile.
  • Resolved service-related problems in a timely manner
  • Trained housekeeping, laundry, recreation and lobby area service team members.
  • Oversaw inventory and office supply purchases for housekeeping, laundry and recreation departments.
  • Balanced monthly check books for housekeeping, laundry, engineering departments.
  • Processed accounts payable.
  • Managed executive calendar and coordinate weekly project team meetings.
  • Prepare meeting minutes.
  • Prepare and distributed payroll for housekeeping, laundry, recreation, lobby attendants and engineers.
  • Composed and drafted all outgoing correspondence and reports for managers.
Customer Service RepresentativeNov 2009 to Dec 2010
Kelly Services - Supersonic of Central Florida - Orlando, FL
  • Prioritize order security, accuracy and on-time pick up and delivery.
  • Managed shipment schedules to maximize productivity to cut costs.
  • Communicate with warehouse managers and customers regarding outgoing and incoming orders.
  • Assign shipments to carriers in the centralized database.
  • Assist drivers with driving directions.
  • Complete proof of deliveries on all my accounts.
  • Fax proof of deliveries to all of my vendors.
  • Verify accounts are correct for billing weekly.
  • Gathered, logged and monitored all shipping data.
  • Organize the office and my work area.
  • Assist office staff as needed.
  • Order supplies as required by office.
Licensed Mortgage BrokerJan 1997 to Jan 2008
Millennia Mortgage Lenders, Inc - Kissimmee, FL
  • Maintained office files for accounts receivables.
  • Completed continuing education on a bi-annual basis.
  • Completed Certified Mortgage Planner class and final examination.
  • Hire Independent contractors.
  • Attend mortgage broker seminars and workshops.
  • Developed and maintained relationship with local real estate agents.
  • Submitted loan applications to the underwriter for verification and recommendations.
  • Complied database of loan applicants credit histories, corporate financial statements and other financial information.
  • Complied with regulatory requirements including USA Patriot Act, Privacy Act.
  • Maintained strict confidentiality of bank records and client information.
  • Maintained friendly and professional customer interactions.
Sales AssistantApr 1997 to Jul 2001
Marriott International - Orlando, FL
  • Recorded guest comments or complaints, referring customers to managers as necessary.
  • Assisted guests with any special requests during their visits.
  • Contacted housekeeping or maintenance staff when guests reported problems.
  • Recommended top dining and entertainment options for guests in the Orlando area.
  • Answered department telephone calls within three rings, using correct salutations and telephone etiquette.
  • Delivered requested items to guests' rooms.
  • Referred guests to local restaurants and recommended attractions in the area.
  • Greeted all guests in a courteous and professional manner.
  • Fostered strong working relationships with all hotel departments.
  • Planned travel arrangements for two executives and staff.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Planned meetings and prepared conference rooms.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Created weekly and monthly reports and presentations.
  • Properly routed agreements, contracts and invoices through the signature process.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Managed daily office operations and maintenance of equipment.
  • Developed and created a more effective filing system to accelerate paperwork processing.
Education
High School Diploma, O Levels1984Eveline High School - Bulawayo, Zimbabwe
Business AdministrationSpeciss College - Bulawayo, Zimbabwe

Business Administration

Skills

Professional and friendly

Careful and active listener

Multi-tasking

Creative problem solving

Customer service

Microsoft Office

Organizational skills

Prioritizing

Scheduling,

Telephone skills

Typing

Client relations

Computer proficiency

Coordination

Customer needs assessment


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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Millennia Homes & Investments, Inc
  • Kelly Services- Gutter King
  • Marriott International
  • Kelly Services - Supersonic of Central Florida
  • Millennia Mortgage Lenders, Inc

School Attended

  • Eveline High School
  • Speciss College

Job Titles Held:

  • Licensed Real Estate Broker
  • Administrative Assistant
  • Sr. Administrative Assistant
  • Customer Service Representative
  • Licensed Mortgage Broker
  • Sales Assistant

Degrees

  • High School Diploma , O Levels 1984
    Business Administration

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