Enthusiastic Licensed Real-estate Agent eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Real-estate Industry
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Adaptability and Flexibility
Lease Drafting
Real Estate License
Fair Housing Laws Knowledge
Property Tours
Fluent in English and Spanish
Strong negotiation and interpersonal skills
Knowledgeable in Epitome, Fidelio, Pegasus and Opera, Marsha, Passkey, E-tools, CRS Operation systems RentCafe
Customer service experience, either face to face or over telephone
Excellent communication skills, both verbal and written, including positive, patient, helpful and easy to understand manner
Public Notary
Education
Berkeley CollegeNew York , Expected in – –:Criminal Justice - GPA:
Katherine GibbsNew York City, New York, Expected in – –:Hotel And Restaurant Management - GPA:
Work History
Concord Management, Ltd. - Licensed Real-estate Agent Leasing Professional Tampa, FL, 07/2019 - Current
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Validated rental eligibility by using RentCafe verification process.
Invited prospects to fill out application upon completion of property tour.
Maintain updated residents files
Reconcile and monitor general ledger accounts
Assist Property Manager with daily operations of the property
Helped increase 30% of sales qualified leads with in 2 months
Inland Real Estate - Leasing Professional Shelton, CT, 01/2018 - 04/2018
Monitor and oversee day to day operations of 278 apartment homes
Interact directly with middle and senior management, principals, and business partners to ensure client satisfaction.
Established marketing plans, leasing, lease renewal process, vacating notices and move out charges while maintaining resident relationships
Responsible for weekly reporting to Ownership as well as tracking traffic, sources, appointments and leases daily
Process invoices through various accounts payable procedures; manage vendor payments expenditures/records, orders
Roseland, A Mack-Cali Company - Leasing Consultant City, STATE, 08/2015 - 11/2017
Responded to requests and scheduled appointments for property showings.
Greeted clients, showed apartments, and prepared leases.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Verified tenant incomes and other information before accepting lease applications.
Distributed and followed up on tenant renewal notices.
Held high approval rating and maintained customer loyalty with top-notch service.
Resolved conflicts between tenants regarding noise, encroachments and parking.
Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
Collected rent and tracked resident payments and information in computer system.
Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
Oversee residential real estate property by managing the following duties personally or through subordinate supervisors; such as leasing, maintenance, and other service activities of the property. I ensure that an exceptional level of customer service is maintained at all times.
Managed over 50 customer calls per day.' or, "Increased sales by 10%
JW Marriot Essex House - Group Sales Coordinator/ Reservations Coordinator City, STATE, 09/2007 - 10/2015
Built relationships with customers and community to establish long-term business growth.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Organized promotional events and interacted with community to increase sales volume.
Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
· Answering calls within 3 rings utilizing the appropriate greeting and following the reservations script in handling the guest inquiry for hotel space
Respond to inquiries about hotel accommodations and services by telephone, fax and e-mail or any other written correspondence
Assist with large group reservations by setting up billing, arrival times, and special requests
Insure that all booking policies and procedures are followed accordingly
· Developing negotiation skills through up selling and rate bargaining
· Entering FIT bookings in the system, as well as rate loading, post no show and late cancellation charges and fees
Entering Complimentary and House rooms in the system
Maintain full knowledge of all room types, food and beverage outlets, banquet/catering facilities
Maintain working knowledge of the Front Desk and the Sales Department
Inputting Group Rooming Lists, and working with the Sales office for VIP clients
Prepare production reports established and directed by the Director of Reservations and Reservations Manager
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