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licensed real estate agent resume example with 18+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Client-oriented Realtor with one year of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing new and used homes and revealing customer needs to deliver solutions.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employ

ment options where good customer service and positive attitude will make a difference.

Skills
  • Sales Forecasting
  • Market research
  • Property closing
  • Client relations
  • Purchase agreements
  • Recordkeeping
Experience
10/2021 to Current
Licensed Real Estate Agent Bluegreen Resorts Savannah, GA,
  • Managed real estate transactions from initiation to closing.
  • Scheduled home viewings with potential buyers.
  • Generated list of properties to meet specific client needs.
  • Researched and determined competitive market price.
  • Cold called clients to obtain exclusives.
  • Generated lists of for-sale properties.
  • Gathered, distributed and maintained materials for marketing plans.
  • Ensure adherence of leases and contracts.
  • Maintained current and accurate CRM database of prospective customers.
  • Represented buyers and sellers in major real estate transactions.
  • Accompanied buyers during property inspections.
  • Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
  • Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
  • Promoted properties via advertisements, open houses and multiple listing services.
  • Promoted sales through advertising, open houses and Multiple Listing Services.
  • Assisted homeowners with relocation and moving services after sale of each home.
01/2017 to 09/2020
Administrative Assistant Brookfield Properties - Office Denver, CO,
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Maintained inventory in supply closet to prevent shortages.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Directed customer communication to appropriate department personnel.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
09/2001 to 11/2016
Customer Service Representative Ceco Environmental Corp. Monroe, CT,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Recommended improvements to products and services to mitigate complaints.
  • Relayed productive customer feedback to marketing teams.
  • Trained new employees on procedures and policies to maximize team performance.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Exceeded company productivity standards on consistent basis.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
Education and Training
Expected in 06/1996 to to
High School Diploma:
Newburgh Free Academy - Newburgh, NY
GPA:

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Resume Overview

School Attended

  • Newburgh Free Academy

Job Titles Held:

  • Licensed Real Estate Agent
  • Administrative Assistant
  • Customer Service Representative

Degrees

  • High School Diploma

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