Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

I am a very positive, and upbeat person that brings more than twelve years of customer-facing experience in many fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

  • Insurance
  • Internet applications
  • Listening
  • Mentoring
  • Policies
  • Publications
  • Reading
  • Recording
  • Reporting
  • Sales
  • Self-starter
  • Insurance sales strategy
  • Building relationships
  • Policy management expertise
  • Teambuilding
  • Critical thinking
  • Customer service
  • Medication administration
  • General housekeeping ability
  • Grooming and bathing assistance
  • Quick problem solver
  • Regulatory compliance
  • Medical records management
  • Medical terminology knowledge
  • Collecting vital signs
  • Collecting specimens
06/2019 to Current Licensed Life Insurance Agent Hand & Stone | Mattaponi, VA,
  • Developing marketing strategies and promote all types of new insurance contracts or suggest additions/changes to existing ones.
  • Breeding productive relationships to create a pool of prospective clients from various sources by networking, cold calling, using referrals etc.
  • Evaluating business or individual customers’ needs and financial status and proposing protection plans that meet their criteria.
  • Report the progress of monthly/quarterly initiatives to stakeholders.
  • Maintain bookkeeping systems, database and records.
  • Monitor insurance claims to ensure mutual satisfaction.
  • Achieve customer acquisition and revenue growth objectives.
  • Constantly update job knowledge and learn about new products and services.
  • Fulfill all policy requirements.
  • Upsold products to policyholders and potential new clients.
  • Provided leadership and training for new agents regarding industry best practices and company policies. for new agents on sales process and relationship building while maintaining current accounts and sales numbers.
  • Exceeded company sales goals for new policies.
  • Communicated with clients to understand needs and identify best policies for each case.
06/2019 to 12/2020 CNA /Certified Medication Aide Azira Health | City, STATE,
  • Provides for activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals.
  • Maintains patient stability by checking vital signs and weight; testing urine and recording intake and output information.
  • Provides patient comfort by utilizing resources and materials; transporting patients; answering patients’ call lights and requests; and reporting observations of the patient to nursing supervisor.
  • Documents actions by completing forms, reports, logs, and records.
  • Maintains work operations by following policies and procedures.
  • Protects organization’s value by keeping patient information confidential.
  • Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures; federal, state, and local requirements; and jcaho standards.
  • Updates job knowledge by participating in educational opportunities, reading professional publications, participating in professional organizations, and maintaining licensure.
  • Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.
  • Greet patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Assessed patient needs in response to medications.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
06/2016 to 06/2019 Lead Sales Associate Mutual Of Omaha | City, STATE,
  • Using company provided leads to make outbound calls as well as handle inbound calls from prospective customers.
  • Encourages prospects to submit applications or close the sale over the phone when appropriate.
  • Work internet applications from customers inquiring via the web.
  • Develop positive working relationships with clients.
  • Prospecting and generating new business through leads & referrals.
  • Assist customers in evaluating their needs and selecting the best insurance plan in a consultative manner.
  • Sell insurance products and services to new and existing customers.
  • Involved in Peer Mentoring New Hires as they go through training.
  • Involved In Mutual Of Omaha’s Listening Campaign 2017.
  • Volunteer for the Mutual Of Omaha’s Food Bank Drive 2017.
Education and Training
Expected in 2019 BS | Behavioral Health Bellevue University, Bellevue, NE GPA:
Expected in 2016 A.S | General Studies Iowa Western Community College, Council Bluffs, Iowa GPA:
Additional Information
  • Certificates/ Licenses : CNA License ( 2019) Medication Aide License(2019) Pharmacy Tech (2016) Licensed Life and Health Insurance (2016)
  • Certified Nursing Assistant
  • Certified Medication Aide (CMA)
  • BLS/ CPR Certified

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Resume Overview

School Attended

  • Bellevue University
  • Iowa Western Community College

Job Titles Held:

  • Licensed Life Insurance Agent
  • CNA /Certified Medication Aide
  • Lead Sales Associate


  • BS
  • A.S

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