, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
I am a very positive, and upbeat person that brings more than twelve years of customer-facing experience in many fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
Insurance
Internet applications
Listening
Mentoring
Policies
Publications
Reading
Recording
Reporting
Sales
Self-starter
Insurance sales strategy
Building relationships
Policy management expertise
Teambuilding
Critical thinking
Customer service
Medication administration
General housekeeping ability
Grooming and bathing assistance
Quick problem solver
Regulatory compliance
Medical records management
Medical terminology knowledge
Collecting vital signs
Collecting specimens
Experience
06/2019 to CurrentLicensed Life Insurance AgentHand & Stone | Mattaponi, VA,
Developing marketing strategies and promote all types of new insurance contracts or suggest additions/changes to existing ones.
Breeding productive relationships to create a pool of prospective clients from various sources by networking, cold calling, using referrals etc.
Evaluating business or individual customers’ needs and financial status and proposing protection plans that meet their criteria.
Report the progress of monthly/quarterly initiatives to stakeholders.
Maintain bookkeeping systems, database and records.
Monitor insurance claims to ensure mutual satisfaction.
Achieve customer acquisition and revenue growth objectives.
Constantly update job knowledge and learn about new products and services.
Fulfill all policy requirements.
Upsold products to policyholders and potential new clients.
Provided leadership and training for new agents regarding industry best practices and company policies. for new agents on sales process and relationship building while maintaining current accounts and sales numbers.
Exceeded company sales goals for new policies.
Communicated with clients to understand needs and identify best policies for each case.
06/2019 to 12/2020CNA /Certified Medication AideAzira Health | City, STATE,
Provides for activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals.
Maintains patient stability by checking vital signs and weight; testing urine and recording intake and output information.
Provides patient comfort by utilizing resources and materials; transporting patients; answering patients’ call lights and requests; and reporting observations of the patient to nursing supervisor.
Documents actions by completing forms, reports, logs, and records.
Maintains work operations by following policies and procedures.
Protects organization’s value by keeping patient information confidential.
Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures; federal, state, and local requirements; and jcaho standards.
Updates job knowledge by participating in educational opportunities, reading professional publications, participating in professional organizations, and maintaining licensure.
Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.
Greet patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Helped clients stay happy and healthy by providing mental and emotional support.
Assessed patient needs in response to medications.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
06/2016 to 06/2019Lead Sales AssociateMutual Of Omaha | City, STATE,
Using company provided leads to make outbound calls as well as handle inbound calls from prospective customers.
Encourages prospects to submit applications or close the sale over the phone when appropriate.
Work internet applications from customers inquiring via the web.
Develop positive working relationships with clients.
Prospecting and generating new business through leads & referrals.
Assist customers in evaluating their needs and selecting the best insurance plan in a consultative manner.
Sell insurance products and services to new and existing customers.
Involved in Peer Mentoring New Hires as they go through training.
Involved In Mutual Of Omaha’s Listening Campaign 2017.
Volunteer for the Mutual Of Omaha’s Food Bank Drive 2017.
Education and Training
Expected in 2019BS | Behavioral HealthBellevue University, Bellevue, NEGPA:
Expected in 2016A.S | General StudiesIowa Western Community College, Council Bluffs, IowaGPA:
Additional Information
Certificates/ Licenses : CNA License ( 2019) Medication Aide License(2019) Pharmacy Tech (2016) Licensed Life and Health Insurance (2016)
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