Resourceful Administration Professional with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. Also offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Collaborative and strategic team leader with robust background in customer relationship management. Dedicated Administrative professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly effective at juggling multiple responsibilities at once and providing friendly service.
Skills
Communicates Effectively
Excellent Interpersonal Skills
Results-Oriented
Excellent Presentation & Delivery
Analytical, Data Analysis
Policy Design & Implementation
Root Cause Analysis
Process Improvement
Microsoft Office Applications
Time Management, Project Management
Document Control/Insurance Knowledge
Administrative Functions
Premium Calculations
Policy Changes & Renewals
Call Center Customer Service
Time Management
Customer Complaint Resolution
New Agent Training
Quality Assurance Requirements
Customer Relationship Management (CRM)
Candidate pipeline management
Business requirements understanding
Recruitment strategies
Work History
08/2017 to Current
Licensed Insurance Agent/CoachPg&E Corporation – San Carlos, CA,
Handled customer complaints, resolved issues and adjusted policies to meet changing needs, and provided coverage option information to assist clients in protecting assets.
Evaluated employee performance and coached and trained to improve weak areas.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
Partnered with executive leadership to develop goals,objectives,project outlines budgets and timelines.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
Developed project outlines using waterfall strategies to develop actionable steps
01/2013 to 01/2015
Administrative ClerkMARTA – City, STATE,
Developed improvements to enhance business reporting capabilities, support success training processes and track district goals.
Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
Maintained efficient entrances and exits to manage traffic flow and reduce back-ups.
Addressed navigation questions and provided directions to help guests reach destinations quickly.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Prepared and distributed team-based communications to foster collaboration and enhance team morale.
06/2012 to 07/2013
Seafood Manager/Recruitment SpecialistWayfield Foods – City, STATE,
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Reviewed established policies and procedures to take on temporary leadership positions and motivate employees.
Promptly corresponded with applicants and coordinated and conducted interviews.
Hired employees and initiated new hire paperwork process.
Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
Prepared and placed seafood cuts and products in display counter to appeal to customers.
Managed daily work schedules for seafood staff.
Trained team members on proper ways to cut variety of fish to eliminate waste from incorrect cutting.
Created clean and inviting appearance for fresh seafood cases to encourage sales.
Effectively supervised staff of personnel by implementing company policies, protocols, work rules and disciplinary action.
Education
Expected in 12/2022 to to
MBA: Business Administration And Management Wesleyan College - Macon, GA GPA:
Expected in 12/2020 to to
Bachelor of Arts: Business Administration Wesleyan College - Macon, GA GPA:
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