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Licensed Florida Insurance Agent Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

To obtain a position as a motivated, upbeat personal banker and utilize my over twenty five (25) years of customer service experience. Life & Health Insurance Sales specializing in the retirement market Customer Service Expert Real Estate Sales Administration Negotiating skills

[Job Title] with [Number] years experience in high-level executive support roles. Organized and professional.Dedicated and focused [Job Title] who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.[Job Title] adept at managing multiple projects with ease using expert time management methods.Versatile [Job Title] offering administrative experience in both corporate and non-profit office environments.Administrative Assistant focused on driving productivity by leveraging strong front office management skills.Personable Executive Assistant who capably maintains open lines of communication among senior executives, board members, shareholders, middle management and administrative staff.Focused and dedicated insurance professional motivated to provide superior customer service and drive sales through cold calling, referrals and strategic outside marketing activities.Client-focused Insurance Sales Agent successful at developing leads and analyzing market trends to increase revenue and meet sales goals.

Highlights
  • Exceptional customer service
  • Sales expertise
  • Excellent communication skills
  • MS Office proficient
  • Strong work ethic
  • Organized
  • Team player
  • Flexible
Accomplishments

Expanded business by [Number]% while maintaining [Number]% rate of customer retention.

Placed up to [Number] new lead calls per day.

Sales

  • Consistently generated additional revenue through skilled sales techniques.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Product Sales

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Experience
10/2010 to Current Licensed Florida Insurance Agent Bluegreen Resorts | Dania Beach, FL,

Retained [Number]% of policyholders during annual renewal period.

Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.

Processed applications, payments, corrections, endorsements and cancellations.

Called [Number] warm leads each week to expand client base.

Promoted agency products to customers in person, on the telephone and in writing.

Prepared necessary paperwork to process insurance sales and renewals.

Pursued continuing education and training programs to continue professional development.

Followed up with potential clients regarding online information requests.

Presented and clearly explained insurance policy options to clients based on their needs and goals.

Researched coverage and premium options and supplied clients with the best coverage available.

Promoted client retention through high-quality service and follow through.

Presented account proposals in a professional and timely manner.


09/2005 to 06/2010 Licensed Real Estate Agent University Of California | Irvine, CA,

Counseled customers on market current status for residential and land markets.

Generated lists of properties that were compatible with buyers' needs and financial resources.

Maintained high referral rates and exceptional feedback from previous clients.

Developed close relationships with area realtors and promoted builders to boost referral network.

Educated clients on the current real estate market and answered any questions they had.

Organized charity and public events to bring awareness to the neighborhood, generating lead flow.

Acted as a listing agent for brokers.

Coordinated appointments with prospective buyers to showcase houses and plots.

Wrote contract documents, purchase agreements and closing statements.

Assisted in developing marketing material for properties.

Actively follow-up with prospects and hot leads.

Followed up with prospects throughout the sales process.

Created and maintained a large client base by meeting needs and providing exceptional customer service.

Researched the current market in [Location] to stay informed and give superior sales presentations.

Showed residential properties and explained the features, value and benefits of available homes.

Successfully guided home buyers and sellers through sales and purchase of properties.

Promoted property sales through advertisements, open houses and participation in multiple listing services.

Negotiated contracts and coordinate with lenders, attorneys and inspectors.

Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure.

08/2008 to 05/2010 Guest Service Agent/PBX Operator Chugach Alaska Corporation | Chesapeake, VA,

Issued room keys and escort instructions to bellhops.

Kept records of room availability and guests' accounts, manually or using computers.

Recorded guest comments or complaints, referring customers to managers as necessary.

Assisted guests with any special requests during their visits.

Contacted housekeeping or maintenance staff when guests reported problems.

Improved customer service ratings through [Action].


10/1994 to 03/1996 Administrative Officer Lascelles Wines & Spirits | City, STATE,

Planned travel arrangements for [Number] executives and staff.

Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Served as central point of contact for all outside vendors needing to gain access to the building.

Planned meetings and prepared conference rooms.

Wrote reports and correspondence from dictation and handwritten notes.

Dispersed incoming mail to correct recipients throughout the office.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Created weekly and monthly reports and presentations.

Managed the day-to-day calendar for the company’s senior director.

Properly routed agreements, contracts and invoices through the signature process.

Received and distributed faxes and mail in a timely manner.

Managed daily office operations and maintenance of equipment.

1986 to 10/1994 Administrative Assistant Jamaica Export Trading Company | City, STATE,

Received and screened a high volume of internal and external communications, including email and mail.

Managed daily office operations and maintenance of equipment.

Managed the day-to-day calendar for the company’s senior director.

Created weekly and monthly reports and presentations.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Dispersed incoming mail to correct recipients throughout the office.

Wrote reports and correspondence from dictation and handwritten notes.

Planned meetings and prepared conference rooms.

Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.

Education
Expected in 1992 Certificate | Marketing Jamaica Institute of Management, Kingston, GPA:
Expected in 1985 Diploma | Secretarial Studies Durham College of Commerce, Kingston, GPA:

Secretarial Studies

Skills

Marketing Management, Negotiations, Personnel, Real Estate

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74Average

Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Jamaica Institute of Management
  • Durham College of Commerce
Job Titles Held:
  • Licensed Florida Insurance Agent
  • Licensed Real Estate Agent
  • Guest Service Agent/PBX Operator
  • Administrative Officer
  • Administrative Assistant
Degrees
  • Certificate
  • Diploma

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