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Lead Sales Support Specialist Resume Example

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Kristen
Taylor
Professional Summary

Meticulous Lead Sales Support Specialist skilled at creating and maintaining exceptional communications, presentations and reports, meeting diverse administrative needs. Dedicated to maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities.

Skills
  • Electronic Recordkeeping
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Creative Problem Solving
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Customer Retention Strategies
  • Efficient and Detail-Oriented
  • Customer Account Management
  • Establishing and Maintaining Customer Relationships
  • Strong Analytical and Problem Solving Skills
  • Administrative and Office Support
  • Inventory Management
  • Employee training
Education
American River CollegeExpected in 12/2022Associate of Science:Business Administration, Marketing
Sacramento High School2002
Work History
Company Name - Lead Sales Support Specialist
City, State10/2019 - 03/2021
  • Administered daily operations to ensure policies are adhered to and understood by sales staff providing a streamlined transition through each step of the registration process.
  • Provided excellent customer service while receiving orders and accommodating the needs and requests of 100+ customers a day.
  • Solved sales-related problems, entered new orders, tracked orders, investigated customer service issues and managed customer accounts.
  • Entered and tracked data in sales databases and provided reports to the sales department.
  • Maintained excellent customer relationships with vendors and channel team representatives and acted as a liaison between representatives, students, sales team, and instructors.
  • Monitored sales performance through sales tracking tools and reported progress to sales representatives.
  • Identified where improvement is needed in sales practices and made suggestions for improvements.
  • Expedited requests and rush orders and altered sales orders and shipping information as required.
  • Provided training and onboarding assistance to new employees.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Company Name - Registrations Administrator
City, State07/2016 - 10/2019
  • Planned, organized, and maintained the processes and operations of registration services.
  • Managed activities of the Registration department to include: planning, implementing, administering and evaluating projects and services from a registration perspective.
  • Collected and analyzed a variety of complex data and information regarding class details, registration, online processes, and direct services.
  • Summarized findings in applicable reports or other communication mediums.
  • Collaborated with staff, administrators and internal departments to research and resolve complex student issues in relation to registrations, reschedules, cancellations, and refunds.
  • Maintained detailed records of research and resolutions.
  • Utilized computer programs and online databases in order to maintain confidential student records and compile reports and spreadsheets.
  • Provided support to Sales Consultants and their customers as needed.
  • Trained and provided backup to clerical staff responsible for processing and maintaining files and records, updating information and furnishing reports.
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Streamlined processes to maximize operational efficiency.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Company Name - Office Administrator
City, State08/2015 - 07/2016
  • Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
  • Provided general and technical support to students, instructors, and visitors.
  • Cleaned and maintained assigned areas and perform tasks in order to maintain a neat, orderly, sanitary, and safe environment.
  • Provided general administrative and clerical support including mailing, cataloging, and answering and directing calls.
  • Maintained vendor enrollment reports.
  • Entered contacts and enrollment data in Salesforce for the registration team.
  • Ran errands as needed, to purchase office supplies and make bank deposits etc.
  • Trained to learn registration process and procedures.
  • Monitored and optimized inventory, and reordered materials as required.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Provided primary customer support to internal and external customers in fast-paced environment.
Company Name - Photographer and Customer Service Representative
City, State06/2004 - 02/2005
  • Responsible for the completed projects of photography sessions- including all ages, families and pets.
  • Controlled inventory reports of materials and products within the store.
  • Generated sales and increased profit for company- including sales of photography packages, memberships and accessories.
  • Maintained a clean and safe environment in and around the portrait studio and office areas.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
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Resume Overview

School Attended

  • American River College
  • Sacramento High School

Job Titles Held:

  • Lead Sales Support Specialist
  • Registrations Administrator
  • Office Administrator
  • Photographer and Customer Service Representative

Degrees

  • Associate of Science : Business Administration, Marketing

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