, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Customer service oriented, Ability to work in fast paced environments without getting overwhelmed, Very Dependable & Reliable, Self Motivated, Hardworker, Spectacular Customer Service, Experienced and posess numerous skills in different areas of retail industry, staff leadership knowledge, Passion for Working with the public.
Skills
Sales team oversight
Shrinkage control
Merchandise placement and displays
Leadership development
Store growth planning
Training staff
Sales Specialist
Accuracy
Customer service
Interior retail displays
Organization
Seasonal promotions
Merchandising plan development
Skilled multi-tasker
Deadline-oriented
Focused on customer satisfaction
Overstock strategy
Corporate visual objectives
Experience
05/2020 to CurrentLead Sales SupervisorDollar General | City, STATE,
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Enhanced sales by implementing merchandising and promotional improvements.
Generated effective sales strategies and taught new employees company's procedures and policies.
Identified key areas within store where merchandise displays needed to be fixed and items required restocking.
Processed all cash, credit and check transactions with POS system and cash register.
Identified opportunities to enhance sales and team performance while controlling shrink and retaining customers.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Organized and coordinated schedules, enabling consistent and adequate staffing for all shifts.
Supported team members by assisting in upselling products and services and closing sales with customers.
Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.
Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
Promoted key products and features to customers to generate interest and drive revenue growth.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Assigned tasks to associates to fit skill levels and maximize team performance.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Cross-trained in every store role to maximize operational knowledge.
Checked sales floor to verify availability of properly merchandised inventory for sale.
Managed sales team of 5, setting performance goals and strategies for attaining objectives.
Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
Opened facility daily and prepared areas for service.
Implemented effective customer service surveys to encourage feedback.
Built and maintained loyal, long-term customer relationships through effective account management.
Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
Leveraged advanced market knowledge and business expertise to seek out continuous improvement opportunities.
06/2017 to 04/2020Fresh Produce AssociateWal-Mart Stores Inc. | City, STATE,
Maintained clean, sanitized and well-stocked food areas for optimal presentation and food safety.
Prepared products for sales floor by adding tags and readying pallets or restocking.
Updated signage to reflect current prices and help promote target merchandise.
Reviewed current planograms and end cap placements to properly merchandise items.
Assessed floor displays to determine which merchandise required restocking.
Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
Followed all food safety and health code standards.
Rotated stock to maintain freshness and promote customer purchase.
Monitored work environment for safety, cleanliness and organization throughout shift.
Greeted customers and provided immediate and courteous service at all times.
Removed outdated and overripe items from stock to eliminate health risks.
Reviewed tags on product shelves for proper pricing and made price changes when requested by supervisor.
Provided clear, attractive and consistent signage.
Trimmed, washed and bundled produce.
Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
Received produce deliveries and unloaded produce.
Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
02/2007 to 11/2012Logistics Coordinator/Operations SpecialistOffice Max | City, STATE,
Processed sales orders and completed administrative tasks, including bookkeeping, purchasing, tracking and credit applications.
Exceeded specific team goals, partnering with staff to share and implement best practices.
Scheduled material deliveries, equipment repair and shipment transportation.
Organized and maintained order documentation.
Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
Obtained and coordinated materials required to meet contract objectives.
Worked with vendors to obtain optimal prices and delivery schedules.
Developed creative visual merchandising campaigns to focus on selling older inventory.
Placed prices and descriptive signage to enhance displays and promote items.
Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Restructured merchandising strategy to promote high value and products.
Presented updated floor plans and design strategy to store management.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Created attractive product displays to enhance customer experiences and boost sales.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Checked items into computer system, printed labels and directed to storage locations.
Completed status reports daily on logistics activities and issues.
Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
Performed assest protection thoroughly to eliminate known theft and coordinated a functional loss prevention routine.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Designed sales and service strategies to improve revenue and retention.
Implemented effective customer service surveys to encourage feedback.
Education and Training
Expected in 6 2007High School Diploma | West Stanly High School, Oakboro, NCGPA:
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