Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Customer service oriented, Ability to work in fast paced environments without getting overwhelmed, Very Dependable & Reliable, Self Motivated, Hardworker, Spectacular Customer Service, Experienced and posess numerous skills in different areas of retail industry, staff leadership knowledge, Passion for Working with the public.

  • Sales team oversight
  • Shrinkage control
  • Merchandise placement and displays
  • Leadership development
  • Store growth planning
  • Training staff
  • Sales Specialist
  • Accuracy
  • Customer service
  • Interior retail displays
  • Organization
  • Seasonal promotions
  • Merchandising plan development
  • Skilled multi-tasker
  • Deadline-oriented
  • Focused on customer satisfaction
  • Overstock strategy
  • Corporate visual objectives
05/2020 to Current Lead Sales Supervisor Dollar General | City, STATE,
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Generated effective sales strategies and taught new employees company's procedures and policies.
  • Identified key areas within store where merchandise displays needed to be fixed and items required restocking.
  • Processed all cash, credit and check transactions with POS system and cash register.
  • Identified opportunities to enhance sales and team performance while controlling shrink and retaining customers.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized and coordinated schedules, enabling consistent and adequate staffing for all shifts.
  • Supported team members by assisting in upselling products and services and closing sales with customers.
  • Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
  • Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.
  • Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
  • Promoted key products and features to customers to generate interest and drive revenue growth.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Cross-trained in every store role to maximize operational knowledge.
  • Checked sales floor to verify availability of properly merchandised inventory for sale.
  • Managed sales team of 5, setting performance goals and strategies for attaining objectives.
  • Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
  • Opened facility daily and prepared areas for service.
  • Implemented effective customer service surveys to encourage feedback.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
  • Leveraged advanced market knowledge and business expertise to seek out continuous improvement opportunities.
06/2017 to 04/2020 Fresh Produce Associate Wal-Mart Stores Inc. | City, STATE,
  • Maintained clean, sanitized and well-stocked food areas for optimal presentation and food safety.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Reviewed current planograms and end cap placements to properly merchandise items.
  • Assessed floor displays to determine which merchandise required restocking.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Followed all food safety and health code standards.
  • Rotated stock to maintain freshness and promote customer purchase.
  • Monitored work environment for safety, cleanliness and organization throughout shift.
  • Greeted customers and provided immediate and courteous service at all times.
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Reviewed tags on product shelves for proper pricing and made price changes when requested by supervisor.
  • Provided clear, attractive and consistent signage.
  • Trimmed, washed and bundled produce.
  • Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
  • Received produce deliveries and unloaded produce.
  • Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
02/2007 to 11/2012 Logistics Coordinator/Operations Specialist Office Max | City, STATE,
  • Processed sales orders and completed administrative tasks, including bookkeeping, purchasing, tracking and credit applications.
  • Exceeded specific team goals, partnering with staff to share and implement best practices.
  • Scheduled material deliveries, equipment repair and shipment transportation.
  • Organized and maintained order documentation.
  • Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
  • Obtained and coordinated materials required to meet contract objectives.
  • Worked with vendors to obtain optimal prices and delivery schedules.
  • Developed creative visual merchandising campaigns to focus on selling older inventory.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Restructured merchandising strategy to promote high value and products.
  • Presented updated floor plans and design strategy to store management.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Created attractive product displays to enhance customer experiences and boost sales.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Checked items into computer system, printed labels and directed to storage locations.
  • Completed status reports daily on logistics activities and issues.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Performed assest protection thoroughly to eliminate known theft and coordinated a functional loss prevention routine.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Designed sales and service strategies to improve revenue and retention.
  • Implemented effective customer service surveys to encourage feedback.
Education and Training
Expected in 6 2007 High School Diploma | West Stanly High School, Oakboro, NC GPA:
  • Principle of Business
  • General Accounting/Bookkeeping
  • Culinary Arts
  • Cheerleader
  • Point Guard on Basketball Team
Activities and Honors

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Resume Overview

School Attended

  • West Stanly High School

Job Titles Held:

  • Lead Sales Supervisor
  • Fresh Produce Associate
  • Logistics Coordinator/Operations Specialist


  • High School Diploma

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