LiveCareer-Resume

lead sales service associate resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Experienced Lead Sales Service Associate with over 22 years of experience in Postal Service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Enthusiastic Travel Agent eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Customer Service and Sales and training in Cruising and Vacation Planning. Motivated to learn, grow and excel in Travel Industry.

Skills
  • Inbound and outbound calling
  • Sales techniques
  • Customer service
  • Customer support
  • Self-direction
  • Quality assurance
  • Account management
  • Negotiation
  • Staff education and training
  • Data Entry
  • Professional telephone demeanor
  • Medical terminology knowledge
  • Stock management
  • Retail materials management
  • Shipping procedures understanding
  • Order fulfillment
  • Report preparation
  • Sales expertise
  • Key holder experience
  • POS systems expert
  • Complaint resolution
  • Recordkeeping strengths
  • Retail store support
  • Receiving support
  • Stocking and replenishing
  • Service standard compliance
  • Money handling abilities
  • Multi-line phone talent
  • Credit card processing
  • Creative Problem Solving
  • International Sales Support
  • Customer Service Specialist
  • Customer Service Awareness
  • Call Center Customer Service
  • Customer Service Experience
  • Customer Focused-Service
  • Customer Service Optimization
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Sales
  • Travel Research
  • Travel Insurance
  • Hotel Accommodations
  • Travel Arrangements
  • Merchandising expertise
  • Company guidelines and procedures
  • Good listening skills
  • Point-of-sale orders
Work History
Lead Sales Service Associate, 12/1997 - Current
United States Postal Service City, STATE,
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Increased customer satisfaction by resolving Tracking and delivery issues.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Requested official identification for mail pick Money Order purchases over $2999.99 and verified details, consistently meeting strict legal standards of the Bank Secrecy Act
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Trained as Lead Sales Service Associate and provided back-up coverage to provide customers with optimal support.
  • Helped customers locate Mailing Containers products, answered questions about products and provided solutions for various Classes of Mail issues.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Worked closely with Postmaster,Customer Service Supervisors to solve problems and handle customer concerns.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Assisted customers by answering questions and fulfilling requests.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Answered questions about Postal policies and concerns to support positive customer experiences.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Verified cash and credit payments daily.
  • Conducted inventory counts by adding each item in stock and documenting in Point of Sale .
  • Processed Point of Sale transactions, including checks, cash and credit purchases or refunds.
Independent Travel Agent, 09/2019 - Current
Kimberly Drier With Luxevo Vacations City, STATE,
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Monitored social media and online sources for industry trends.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business.
  • Booked Cruises, Hotel Accommodations, Rental Cars
Independent Travel Agent, 04/2014 - 09/2019
Kimberly Drier MyTA4Life City, STATE,
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Implemented automated office systems, optimizing client and data communications as well as records management.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Booked Cruises, Hotel Accommodations, rental Cars
Education
Certificate: Window Training, Expected in 05/1982
-
USPS Window Training - Macon, GA,
GPA:
Status -
Certificate: Window Training, Expected in 12/2004
-
USPS Window Training - Macon, GA,
GPA:
Status -
High School Diploma: , Expected in 08/1984
-
Pierce County High School - Blackshear, GA
GPA:
Status -

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Resume Overview

School Attended

  • USPS Window Training
  • USPS Window Training
  • Pierce County High School

Job Titles Held:

  • Lead Sales Service Associate
  • Independent Travel Agent
  • Independent Travel Agent

Degrees

  • Certificate
  • Certificate
  • High School Diploma

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