Results-oriented Manager who thrives in fast-paced and competitive environments. Brings strong presentation, analytical and problem solving skills.
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Led sales meetings and calls with team members to establish sales and customer retention goals. Trained sales staff for new store location. Monitored customer preferences to determine focus of sales efforts. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Maintained friendly and professional customer interactions. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments .Maintained friendly and professional customer interactions.
Observed and assessed student performance and kept thorough records of progress. Managed classrooms of 20 students. Established clear objectives for all lessons, units and projects. Encouraged students to persevere with challenging tasks. Identified early signs of emotional, developmental and health problems in students and followed up with parents. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Established positive relationships with students, parents, fellow teachers and school administrators.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Wrote reports and correspondence from dictation and handwritten notes.Made copies, sent faxes and handled all incoming and outgoing correspondence. Created PowerPoint presentations used for business development. Organized files, developed spreadsheets, faxed reports and scanned documents.
Charted and recorded information in client files. Tracked client movement on and off the unit by documenting times and destinations of clients. Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards. Quickly responded to crisis situations when severe mental health and behavioral issues arose. Efficiently gathered information from families and social services agencies to inform development of treatment plans. Documented all patient information including service plans, treatment reports and progress notes. Collaborated closely with treatment team to appropriately coordinate client care services. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills. Worked with parents and teachers to implement consistent behavior therapy techniques at home and school. Organized treatment projects that focused on problem solving skills and creative thinking.
Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Performed student background reviews to develop tailored lessons based on student needs. Established and enforced rules for behavior and procedures for maintaining order among a class of 20. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Performed student background reviews to develop tailored lessons based on student needs. Established and enforced rules for behavior and procedures for maintaining order among a class of 20. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Developed effective relationships with all call center departments through clear communication. Built customer loyalty by placing follow-up calls for customers who reported product issues. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed cash withdrawals.Trained employees on cash drawer operation. Examined checks for identification and endorsement. Processed treasury, tax and loan payments. Supplied tellers with coin and currency as needed. Maintained confidentiality of bank records and client information. Delivered prompt, accurate and excellent customer service.
MS Office Suite, office, progress, reconciling, rehabilitation, sales, treatment plan, Administrative Management, Classroom Discipline, Classroom Instruction, Classroom Management, Community Involvement, Counseling, Creative Lesson Planning, Critical Thinking, Curriculum Development, Urban Classroom Settings, Writing, Active Learning, banking, budgeting, cash receipts, charts, clerical, database, forms, government regulations, graphs, internal audits, inventory, inventory control, materials, meetings
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