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lead sales coordinator ccr operator resume example with 13+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

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Skills
  • Multitasking and Prioritization
  • CRM Software
  • Efficient and Detail-Oriented
  • Team-Oriented and Cooperative
  • Establishing and Maintaining Customer Relationships
  • Patient and Empathetic
  • Microsoft Office
  • Sales Report Generation
  • Work Prioritization
  • Computer Skills
  • Microsoft Office Suite
  • Customer Relations
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Customer Service
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Creative Problem Solving
  • Data Entry
  • 100 wpm Typing Speed
  • Customer Retention Strategies
  • Calm and Professional Under Pressure
  • Call Documentation
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Verbal and Written Communication
  • Upselling Products and Services
  • De-escalation Techniques
  • Customer Account Management
Experience
11/2012 to Current Lead Sales Coordinator /CCR Operator Lenovo | San Diego, CA,
  • Followed up on emailed or web-submitted customer inquiries within standard response times.
  • Researched resolutions, contacted necessary departments and responded to customer by phone or email as follow-up.
  • Recommended potential products or services after analyzing customer needs.
  • Supported customers to maintain positive relationships throughout and following sales processes.
  • Prepared customer reports by gathering data collected during customer interactions.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Promoted product offerings to drive growth and exceed benchmarks.
  • Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
  • Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
  • Coordinated with various company teams to offer and implement successful solutions to customer problems.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
  • Communicated schedule changes to appropriate department personnel and other ancillary areas.
  • Entered information into system to update status reports.
  • Sent out frequent telephone or email reminders of scheduled meetings to participants.
  • Provided reminder calls to clients prior to scheduled visits.
  • Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Received or prepared work orders.
  • Recorded and maintained files or records of customer requests, work or services performed.
  • Relayed work orders and information technicians, supervisors and field personnel.
  • Sorted and distributed incoming work orders to appropriate departments for confirmation of accuracy.
  • Balanced specialists and technician workloads to help minimize drive time and maximize productivity.
  • Provided feedback on customer service efficiency to deliver better support options.
  • Audited customer account information to identify issues and develop solutions.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Built sustainable relationships and trust with customer accounts through open and interactive communication.
  • Developed strong professional relationships with employees and clients through effective customer service skills.
  • Updated personnel directory to keep telephone extensions and employee information current.
  • Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
01/2008 to 10/2010 Retail Sales Manager Edible Arrangements | Lusby, MD,
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Provided in-depth information on product features so customers could make educated buying decisions.
10/2010 to 08/2011 Personal Assistant Dr. Eckhardt Alt | City, STATE,
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Maintained clerical correspondence via email and phone.
  • Organized work projects around client's house.
  • Booked flights, hotel accommodations and ground transportation for smooth business travel.
  • Completed basic administrative work and managed household accounts.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Accompanied clients to appointments and arranged transportation.
  • Made travel arrangements for employee trips and conferences.
  • Transported clients to physician offices or on outings.
  • Kept patient health and personal information private and confidential.
Education and Training
Expected in to to GED | La Porte High School, La Porte, TX GPA:
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Recognized as National Top Performer Scheduling Leads with a Service Fee by CertainPath for the months of, ___ 2022 , ___ 2022, ____ 2022, _____ 2022, and Jan 2023
Certifications
  • [Area of certification] Training - 2023

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Resume Overview

School Attended

  • La Porte High School

Job Titles Held:

  • Lead Sales Coordinator /CCR Operator
  • Retail Sales Manager
  • Personal Assistant

Degrees

  • GED

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