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lead sales associate shift key holder resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • MS Office
  • Problem resolution
  • Team management
  • Merchandising operations
  • Supervision
  • Business operations
  • Strategic selling
Work History
04/2020 to Current
Lead Sales Associate/Shift Key Holder Dollar General City, STATE,
  • Constructed cardboard and window merchandise displays, organized shelves and racks and maintained clean sales floor to promote visually appealing shopping environment.
  • Coordinated store products and conducted inventory counts to maintain merchandise flow.
  • Operated POS system to total purchases and receive and process cash and credit payments.
  • Completed opening and closing tasks by cashing out registers, inspecting security and alarm systems, preparing bank deposits and delegating daily tasks to [Number] employees.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Led and developed management team of [Number].
  • Assisted customers by locating, describing and explaining use and care of [Product or Service].
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Educated customers on promotions to enhance sales.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and [Skill] talents.
  • Mentored [Number]-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Assisted customers by answering questions and fulfilling requests.
10/2017 to 04/2020
Certified Shoulder Cutter Pilgrim's Pride City, STATE,
  • Monitored and enhanced cutting continuously while keeping low scrape ratings.
  • Carefully handled and removed bones and waste to keep work area free from debris.
  • Created direct cuts around wing shoulder and along scapula on each front half of chicken to prepare for packaging.
  • Adhered to high-quality company production standards and guidelines for USDA policy.
  • Kept up with production line stream to sustain flow of productivity.
  • Maintained familiarity with meat processing equipment to efficiently process over [Number] carcasses daily to meet aggressive quotas.
  • Pulled down chicken breast correctly to detach meat from frame and preserve portion size.
  • Often rotated between [Role] and [Role] positions to increase production flow and fill staffing gaps.
  • Expertly scored meat and removed bones, gristle and other waste.
  • Kept knife-edges sharp to create precise cuts and prevent accidents.
  • Educated [Number] staff members on specialty meat cuts, food handling methods and sanitation guidelines.
02/2008 to 04/2009
Shift Manager/Key Holder Church's Chicken City, STATE,
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Returned change and currency and processed debit and credit card payments with [Number]% accuracy rate.
  • Mentored [Number]-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Successfully drove new product lines to increase annual profits by [Number]%.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Led and developed management team of [Number].
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and [Skill] talents.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Educated customers on promotions to enhance sales.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
Expected in 05/2001
High School Diploma:
Texas Senior High School - Texarkana, TX,
GPA:

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Resume Overview

School Attended

  • Texas Senior High School

Job Titles Held:

  • Lead Sales Associate/Shift Key Holder
  • Certified Shoulder Cutter
  • Shift Manager/Key Holder

Degrees

  • High School Diploma

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