Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Knowledgeable Team Trainer skilled in stepping into any team role and assisting employees with learning tasks, improving performance and maximizing efficiency. Top-notch planner, organizer and problem-solver.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Organizational strengths
  • Time management
  • Staff training and development
  • Cheerful and energetic
  • Effective team player
  • Team contribution
  • Safe food handling
  • Employee training
  • Guest and client satisfaction
  • Organizational ability
  • Store maintenance
  • Problem-solving abilities
  • Training and mentoring
  • Excellent multi-tasker
  • Dependable and reliable
  • Detail-oriented
  • Organization and efficiency
  • Multitasking and prioritization
  • Meticulous and organized
  • Oral communication
Lead Sales Associate / Lead Hostess, 01/2015 - Current
Xanterra Parks & Resorts Tusayan, AZ,
  • Provided quality customer service while cultivating client satisfaction and loyalty
  • Achieved or surpassed company-defined sales quotas for 6 consecutive months
  • Trained and developed new team members and Sales Associates
  • Promoted product and service offerings in an effort to increase revenue
  • Participated in incentive programs and contests designed to support achievement of production goals
  • Tracked seated guests and available seating using Open Tables Guest Center
  • Notified servers after seating parties in section for prompt service
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
  • Managed guest expectations by relaying information regarding hours, wait times and specials
  • Answered telephone to provide establishment information and take party reservations
  • Answered phones politely and promptly, accurately recording and confirming reservations
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations
  • Recognized VIP customers immediately and provided special treatment, including preferred tables
  • Answered customers' questions about hours, seating, current wait time and other information
  • Assisted servers by taking guests drink orders, food orders, running food and resetting tables for next guest
  • Checked dining and serving areas every 15-30 minutes to verify proper cleanliness and readiness for guests
  • Inspected restrooms for cleanliness and availability of supplies 20-30 times per shift
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival
  • Guided guests to appropriate seating for party size, provided with menus and recommendations
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs
  • Supervised activities of dining room staff to maintain service levels and support guest needs
Retail Sales Associate, 06/2015 - 01/2016
JCPenney Sam Houston Pkwy N City, STATE,
  • Generated brand awareness and positive product impressions to increase sales
  • Provided every customer with professional and polite support for sales and service needs
  • Maintained current store, product and promotional knowledge to drive consistent sales
  • Initiated friendly conversation with each customer to determine level of assistance required
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
  • Bagged, wrapped and packaged purchases according to customer needs
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions
  • Helped customers by answering questions and locating merchandise
  • Greeted each customer and offered assistance in the form of excellent customer service
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty
  • Assisted in ringing up sales at registers and bagging merchandise
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient
  • Proactively engaged shoppers, providing assistance and information on merchandise and product features
  • Answered questions about current promotions and resolved issues according to store policies
  • Managed cash register operations using POS system including processing sales and returns
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
  • Supported managers with organizing the store
  • Built customer loyalty by meeting the product needs of customers
Manager / Cook / Cashier , 06/2012 - 06/2015
McDonald's East Fwy City, STATE,
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Executed new training initiative to improve skills and develop leaders from within
  • Showed over 10 associates new procedure and product techniques over 3 years
  • Gave input on how to improve training and employee productivity
  • Improved and assessed process functionality to eliminate downtime and boost productivity
  • Enhanced team member productivity by improving monitoring systems and motivational strategies
  • Maintained open and professional team relationships to quickly identify and resolve issues
  • Communicated and coordinated with multiple departments to achieve top results
  • Greeted and assisted all customers daily in high-traffic retailer
  • Coached new team members on job tasks and performance strategies
  • Maintained high level of morale and team-work on production floor through frequent communication with all employees
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
Education and Training
High School Diploma: , Expected in 05/2014
Galena Park High School - Galena Park, TX

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School Attended

  • Galena Park High School

Job Titles Held:

  • Lead Sales Associate / Lead Hostess
  • Retail Sales Associate
  • Manager / Cook / Cashier


  • High School Diploma

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