Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Knowledgeable Team Trainer skilled in stepping into any team role and assisting employees with learning tasks, improving performance and maximizing efficiency. Top-notch planner, organizer and problem-solver.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Organizational strengths
Time management
Staff training and development
Cheerful and energetic
Effective team player
Team contribution
Safe food handling
Employee training
Guest and client satisfaction
Organizational ability
Store maintenance
Problem-solving abilities
Training and mentoring
Excellent multi-tasker
Dependable and reliable
Detail-oriented
Organization and efficiency
Multitasking and prioritization
Meticulous and organized
Oral communication
Experience
Lead Sales Associate / Lead Hostess, 01/2015 - Current Xanterra Parks & Resorts – Tusayan, AZ,
Provided quality customer service while cultivating client satisfaction and loyalty
Achieved or surpassed company-defined sales quotas for 6 consecutive months
Trained and developed new team members and Sales Associates
Promoted product and service offerings in an effort to increase revenue
Participated in incentive programs and contests designed to support achievement of production goals
Tracked seated guests and available seating using Open Tables Guest Center
Notified servers after seating parties in section for prompt service
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
Managed guest expectations by relaying information regarding hours, wait times and specials
Answered telephone to provide establishment information and take party reservations
Answered phones politely and promptly, accurately recording and confirming reservations
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
Stayed on top of server availability and table turnover to make accurate decisions about seating locations
Recognized VIP customers immediately and provided special treatment, including preferred tables
Answered customers' questions about hours, seating, current wait time and other information
Assisted servers by taking guests drink orders, food orders, running food and resetting tables for next guest
Checked dining and serving areas every 15-30 minutes to verify proper cleanliness and readiness for guests
Inspected restrooms for cleanliness and availability of supplies 20-30 times per shift
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival
Guided guests to appropriate seating for party size, provided with menus and recommendations
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products
Accommodated guests with special needs, including accommodations for child seats and wheelchairs
Supervised activities of dining room staff to maintain service levels and support guest needs
Retail Sales Associate, 06/2015 - 01/2016 JCPenney Sam Houston Pkwy N – City, STATE,
Generated brand awareness and positive product impressions to increase sales
Provided every customer with professional and polite support for sales and service needs
Maintained current store, product and promotional knowledge to drive consistent sales
Initiated friendly conversation with each customer to determine level of assistance required
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
Bagged, wrapped and packaged purchases according to customer needs
Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions
Helped customers by answering questions and locating merchandise
Greeted each customer and offered assistance in the form of excellent customer service
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty
Assisted in ringing up sales at registers and bagging merchandise
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient
Proactively engaged shoppers, providing assistance and information on merchandise and product features
Answered questions about current promotions and resolved issues according to store policies
Managed cash register operations using POS system including processing sales and returns
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
Supported managers with organizing the store
Built customer loyalty by meeting the product needs of customers
Manager / Cook / Cashier , 06/2012 - 06/2015 McDonald's East Fwy – City, STATE,
Trained and mentored new employees to maximize team performance and achieve daily performance objectives
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
Executed new training initiative to improve skills and develop leaders from within
Showed over 10 associates new procedure and product techniques over 3 years
Gave input on how to improve training and employee productivity
Improved and assessed process functionality to eliminate downtime and boost productivity
Enhanced team member productivity by improving monitoring systems and motivational strategies
Maintained open and professional team relationships to quickly identify and resolve issues
Communicated and coordinated with multiple departments to achieve top results
Greeted and assisted all customers daily in high-traffic retailer
Coached new team members on job tasks and performance strategies
Maintained high level of morale and team-work on production floor through frequent communication with all employees
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
Education and Training
High School Diploma: , Expected in 05/2014 - Galena Park High School - Galena Park, TX GPA:
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