Hardworking and energetic customer service professional with 10 years customer service experience and 4 years as a leader. I will have whatever task I'm handed done quickly and efficiently. I learn quickly at whatever task I'm given, teach others to do things as needed, and can help others accomplish what they need help with as well. I am also a great team player. Team work makes the dream work!
Skills
Issue and conflict resolution
Contract development and management
Brand management
Key accounts and territory management
Adaptable
Fast learner
Excellent customer service skills
Team player/ work well with others
Preform well under pressure
Punctual and deadline oriented
Experience
05/2018 to Current
Lead Sales AssociateW.S. Badcock Corporation – Columbia, TN,
Scanned and bagged items and operated cash register to check out store patrons.
Monitored performance of sales team and implemented improved methods where needed.
Checked store shelves and restocked products from inventory in back room.
Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
Promoted product and service offerings in an effort to increase revenue.
Trained and developed new team members and Sales Associates.
Created eye-catching merchandise displays to entice customers into store.
Provided quality customer service while cultivating client satisfaction and loyalty.
Negotiated sales and pricing with new and existing clients.
Processed payments and returned receipts, cash, coin and payment cards to customers.
Marketed brand and products to drive revenue growth.
Performed promotional sales calls to increase client base.
10/2017 to 04/2018
ReceptionistRv Retailer – Corpus Christi, TX,
Took accurate messages for staff and management to facilitate open and speedy communication.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Sorted incoming mail and directed to correct personnel each day.
Kept reception area clean and organized to offer positive first impression to every visitor.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
Processed payments for multiple companies and updated accounts to reflect balance changes.
Answered telephones and directed calls to appropriate staff members.
Answered and directed incoming calls using multi-line telephone system.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Prepared, compiled and filed documents as well as reports presented to various parties.
Implemented new recordkeeping and documenting systems to improve organization and traceability.
Scheduled appointments based on driver availability and established load parameters.
Maintained daily calendars, set appointments with clients and planned daily office events.
Set travel arrangements and gathered documents for management and executive staff meetings and trips.
Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Prepared travel plans, including itinerary, transportation and overnight accommodations for clients and client guests.
Provided information to callers and drafted office emails.
08/2015 to 10/2017
ManagerPace Life Sciences – Smyrna, GA,
Led employee performance reviews and discussed improvement strategies with each team member.
Managed day-to-day operations, including supervision and assignment delegation for a 4-member team.
Took inventory and ordered product for the store.
Accurately Balance and operate registers as well as audit cash box.
Manage employees by assigning projects.
Manage store by making sure day to day tasks are being completed as well as projects. Manage schedule by assigning shifts.
Assist customers with excellent customer service as well as take calls when customers have a concern.
Put together displays as needed for store.
Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
Education and Training
Expected in 06/2010
High School Diploma: James Logan High School - Union City, CA GPA:
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