Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Hardworking and energetic customer service professional with 10 years customer service experience and 4 years as a leader. I will have whatever task I'm handed done quickly and efficiently. I learn quickly at whatever task I'm given, teach others to do things as needed, and can help others accomplish what they need help with as well. I am also a great team player. Team work makes the dream work!

  • Issue and conflict resolution
  • Contract development and management
  • Brand management
  • Key accounts and territory management
  • Adaptable
  • Fast learner
  • Excellent customer service skills
  • Team player/ work well with others
  • Preform well under pressure
  • Punctual and deadline oriented
05/2018 to Current
Lead Sales Associate W.S. Badcock Corporation Columbia, TN,
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Monitored performance of sales team and implemented improved methods where needed.
  • Checked store shelves and restocked products from inventory in back room.
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
  • Promoted product and service offerings in an effort to increase revenue.
  • Trained and developed new team members and Sales Associates.
  • Created eye-catching merchandise displays to entice customers into store.
  • Provided quality customer service while cultivating client satisfaction and loyalty.
  • Negotiated sales and pricing with new and existing clients.
  • Processed payments and returned receipts, cash, coin and payment cards to customers.
  • Marketed brand and products to drive revenue growth.
  • Performed promotional sales calls to increase client base.
10/2017 to 04/2018
Receptionist Rv Retailer Corpus Christi, TX,
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Sorted incoming mail and directed to correct personnel each day.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
  • Processed payments for multiple companies and updated accounts to reflect balance changes.
  • Answered telephones and directed calls to appropriate staff members.
  • Answered and directed incoming calls using multi-line telephone system.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Implemented new recordkeeping and documenting systems to improve organization and traceability.
  • Scheduled appointments based on driver availability and established load parameters.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Prepared travel plans, including itinerary, transportation and overnight accommodations for clients and client guests.
  • Provided information to callers and drafted office emails.
08/2015 to 10/2017
Manager Pace Life Sciences Smyrna, GA,
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Managed day-to-day operations, including supervision and assignment delegation for a 4-member team.
  • Took inventory and ordered product for the store.
  • Accurately Balance and operate registers as well as audit cash box.
  • Manage employees by assigning projects.
  • Manage store by making sure day to day tasks are being completed as well as projects. Manage schedule by assigning shifts.
  • Assist customers with excellent customer service as well as take calls when customers have a concern.
  • Put together displays as needed for store.
  • Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
Education and Training
Expected in 06/2010
High School Diploma:
James Logan High School - Union City, CA

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School Attended

  • James Logan High School

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  • High School Diploma

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