Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Hardworking and energetic customer service professional with 10 years customer service experience and 4 years as a leader. I will have whatever task I'm handed done quickly and efficiently. I learn quickly at whatever task I'm given, teach others to do things as needed, and can help others accomplish what they need help with as well. I am also a great team player. Team work makes the dream work!
- Issue and conflict resolution
- Contract development and management
- Brand management
- Key accounts and territory management
- Adaptable
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- Fast learner
- Excellent customer service skills
- Team player/ work well with others
- Preform well under pressure
- Punctual and deadline oriented
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05/2018 to Current Lead Sales Associate W.S. Badcock Corporation – Columbia, TN,
- Scanned and bagged items and operated cash register to check out store patrons.
- Monitored performance of sales team and implemented improved methods where needed.
- Checked store shelves and restocked products from inventory in back room.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
- Promoted product and service offerings in an effort to increase revenue.
- Trained and developed new team members and Sales Associates.
- Created eye-catching merchandise displays to entice customers into store.
- Provided quality customer service while cultivating client satisfaction and loyalty.
- Negotiated sales and pricing with new and existing clients.
- Processed payments and returned receipts, cash, coin and payment cards to customers.
- Marketed brand and products to drive revenue growth.
- Performed promotional sales calls to increase client base.
10/2017 to 04/2018 Receptionist Rv Retailer – Corpus Christi, TX,
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Sorted incoming mail and directed to correct personnel each day.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
- Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
- Processed payments for multiple companies and updated accounts to reflect balance changes.
- Answered telephones and directed calls to appropriate staff members.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Implemented new recordkeeping and documenting systems to improve organization and traceability.
- Scheduled appointments based on driver availability and established load parameters.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Set travel arrangements and gathered documents for management and executive staff meetings and trips.
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
- Prepared travel plans, including itinerary, transportation and overnight accommodations for clients and client guests.
- Provided information to callers and drafted office emails.
08/2015 to 10/2017 Manager Pace Life Sciences – Smyrna, GA,
- Led employee performance reviews and discussed improvement strategies with each team member.
- Managed day-to-day operations, including supervision and assignment delegation for a 4-member team.
- Took inventory and ordered product for the store.
- Accurately Balance and operate registers as well as audit cash box.
- Manage employees by assigning projects.
- Manage store by making sure day to day tasks are being completed as well as projects. Manage schedule by assigning shifts.
- Assist customers with excellent customer service as well as take calls when customers have a concern.
- Put together displays as needed for store.
- Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
Expected in 06/2010 High School Diploma:
James Logan High School - Union City, CA
GPA:
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