Lead Sales Associate Resume Example
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LEAD SALES ASSOCIATE
Summary
Efficient Sales Leader adept in managing challenging situations and driving customer satisfaction through actionable solutions. Offering 4 years of experience and extensive knowledge of customer service. Trained in retail and food sales with dedication to increasing revenues.
Skills
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Experience
Company NameCity, StateLead Sales Associate05/2012 to 10/2020
- Implemented improved methods to assist with marketing campaigns performance.
- Monitored performance of sales team and implemented improved methods where needed.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Achieved or surpassed company-defined sales quotas for 3 consecutive months.
- Checked store shelves and restocked products from inventory in back room.
- Cross-trained on Barista's responsibilities to handle additional duties during peak periods.
- Coached other employees in effective customer service and successful selling techniques.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Processed payments and returned receipts, cash, coin and payment cards to customers.
- Created eye-catching merchandise displays to entice customers into store.
- Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Used RetailPro register system to ring up customer purchases, process payments and issue receipts.
- Recommended optimal merchandise based on customer needs and desires.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Educated customers on product and service offerings.
- Stayed up to date on store promotions, payment policies and security practices.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Drove sales of Native American Jewelry and Native American Artifacts products by applying proactive nature, knowledge of customer preferences and active listening skills.
Company NameCity, StateSubstitute Teacher09/2018 to 05/2019
- Mentored, tutored and instructed students after school and during planning times.
- Provided notes and reports on school day activities to primary teacher.
- Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Assisted fellow teachers with assignments, special projects, tests, administrative updates and grading as needed.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Used diverse technologies to help students grasp materials and enhance overall education.
- Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Studied various school subjects to better understand content and assist with projects and assignments.
- Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Taught students fundamental building blocks and advanced concepts.
- Reported problem students to principal to maintain control of classroom.
- Managed classrooms of 26 to 30 high school students during teacher absences.
- Taught 26 students for 5 days and kept up with lesson plans and student assignments. 26 students per class hour with 6 class periods taught.
- Engaged students in discussions to promote interest and drive learning.
Company NameCity, StateSpecial Education Paraprofessional09/2017 to 05/2018
- Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition using Brainstorms and Rounds.
- Provided support to the students through specialized accommodations, extra assistance and educational assessments.
- Affirmatively communicated and promoted positive attitudes with every student.
- Supervised test taking and graded papers.
- Spoke with parents to discuss student progress and coordinate meetings.
- Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
- Managed class of up to 8 students when teacher stepped out of room. I had my own groups of students that I would pull from class.
- Escorted students to restroom cafeteria, outside to playground and on field trips.
- Collaborated with teacher to develop effective, individualized learning strategies.
- Advised the instructor regarding student behavior or issues that required immediate addressing.
- Provided students with personalized educational, behavioral and emotional support.
- Supervised students and maintained security throughout school buildings and on field trips.
- Performed diverse tasks for teachers, including clerical support, classroom management and document coordination.
- Conducted small group and individual classroom activities based on differentiated learning needs.
- Applied positive reinforcement for performance to redirect negative behaviors.
- Assisted 6 children per station during small group learning periods.
- Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
- Implemented reading programs to encourage student participation.
- Planned and led activities to develop students' physical, emotional and social growth.
- Communicated effectively with educators from various grade levels.
- Supplied one-on-one attention to eachstudent while maintaining overall focus on entire group.
- Encouraged students to be understanding of and helpful to others.
- Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
- Promoted language development skills through reading and storytelling.
- Physically and verbally interacted with students to engage individuals and groups throughout day.
Company NameCity, StateReceptionist02/2017 to 11/2017
- Answered and directed incoming calls using multi-line telephone system.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Prepared packages for museum donator's deliveries and coordinated timely shipments.
- Created professional memoranda, letters for general manager, and all museums staff meeting expected deadlines for distribution.
- Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
- Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of 6, from the General manager to the historian
- Rendered information to callers and drafted office emails.
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Education and Training
Associate of Applied Science:General Studies12/2018Utah State University, City
Bachelor of Science:Elementary EducationUtah State University, City
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Resume Overview
School Attended
- Utah State University
Job Titles Held:
- Lead Sales Associate
- Substitute Teacher
- Special Education Paraprofessional
- Receptionist
Degrees
- Associate of Applied Science : General Studies 12/2018
Bachelor of Science : Elementary Education
