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Lead Sales Associate Resume Example

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LEAD SALES ASSOCIATE
Summary

Efficient Sales Leader adept in managing challenging situations and driving customer satisfaction through actionable solutions. Offering 4 years of experience and extensive knowledge of customer service. Trained in retail and food sales with dedication to increasing revenues.

Skills
  • POS system expertise
  • Accurate cash-handling
  • Sales promotions
  • Brand development and marketing
  • Sales transaction processing
  • Strategic sales
  • Customer care
  • Meeting and exceeding sales goals
  • Mentoring and training
  • Tactful conflict resolution
  • Merchandise displays
  • Inventory oversight
  • Relationship building
  • Team building
  • Problem resolution
  • MS Office
  • Customer service
  • Organization
Experience
Aramark Parks and DestinationsMancos, COLead Sales Associate05/2012 to 10/2020
  • Implemented improved methods to assist with marketing campaigns performance.
  • Monitored performance of sales team and implemented improved methods where needed.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Achieved or surpassed company-defined sales quotas for 3 consecutive months.
  • Checked store shelves and restocked products from inventory in back room.
  • Cross-trained on Barista's responsibilities to handle additional duties during peak periods.
  • Coached other employees in effective customer service and successful selling techniques.
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Processed payments and returned receipts, cash, coin and payment cards to customers.
  • Created eye-catching merchandise displays to entice customers into store.
  • Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Used RetailPro register system to ring up customer purchases, process payments and issue receipts.
  • Recommended optimal merchandise based on customer needs and desires.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Educated customers on product and service offerings.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Drove sales of Native American Jewelry and Native American Artifacts products by applying proactive nature, knowledge of customer preferences and active listening skills.
San Juan School DistrictMontezuma Creek, UTSubstitute Teacher09/2018 to 05/2019
  • Mentored, tutored and instructed students after school and during planning times.
  • Provided notes and reports on school day activities to primary teacher.
  • Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Assisted fellow teachers with assignments, special projects, tests, administrative updates and grading as needed.
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Maintained student attendance and assignment records to prevent lapses during teacher absences.
  • Used diverse technologies to help students grasp materials and enhance overall education.
  • Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material.
  • Educated students in various subjects to provide seamless transition during absence of head teacher.
  • Studied various school subjects to better understand content and assist with projects and assignments.
  • Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
  • Requested as substitute teacher based on excellent referrals and trusted performance.
  • Taught students fundamental building blocks and advanced concepts.
  • Reported problem students to principal to maintain control of classroom.
  • Managed classrooms of 26 to 30 high school students during teacher absences.
  • Taught 26 students for 5 days and kept up with lesson plans and student assignments. 26 students per class hour with 6 class periods taught.
  • Engaged students in discussions to promote interest and drive learning.
San Juan School DistrictMontezuma Creek, UTSpecial Education Paraprofessional09/2017 to 05/2018
  • Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition using Brainstorms and Rounds.
  • Provided support to the students through specialized accommodations, extra assistance and educational assessments.
  • Affirmatively communicated and promoted positive attitudes with every student.
  • Supervised test taking and graded papers.
  • Spoke with parents to discuss student progress and coordinate meetings.
  • Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
  • Managed class of up to 8 students when teacher stepped out of room. I had my own groups of students that I would pull from class.
  • Escorted students to restroom cafeteria, outside to playground and on field trips.
  • Collaborated with teacher to develop effective, individualized learning strategies.
  • Advised the instructor regarding student behavior or issues that required immediate addressing.
  • Provided students with personalized educational, behavioral and emotional support.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Performed diverse tasks for teachers, including clerical support, classroom management and document coordination.
  • Conducted small group and individual classroom activities based on differentiated learning needs.
  • Applied positive reinforcement for performance to redirect negative behaviors.
  • Assisted 6 children per station during small group learning periods.
  • Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
  • Implemented reading programs to encourage student participation.
  • Planned and led activities to develop students' physical, emotional and social growth.
  • Communicated effectively with educators from various grade levels.
  • Supplied one-on-one attention to each student while maintaining overall focus on entire group.
  • Encouraged students to be understanding of and helpful to others.
  • Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
  • Promoted language development skills through reading and storytelling.
  • Physically and verbally interacted with students to engage individuals and groups throughout day.
Edge Of The Cedars MuseumBlanding, UTReceptionist02/2017 to 11/2017
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Prepared packages for museum donator's deliveries and coordinated timely shipments.
  • Created professional memoranda, letters for general manager, and all museums staff meeting expected deadlines for distribution.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of 6, from the General manager to the historian
  • Rendered information to callers and drafted office emails.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Education and Training
Associate of Applied Science:General Studies12/2018Utah State University, Blanding, UT
Bachelor of Science:Elementary EducationUtah State University, Blanding, UT
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Resume Overview

Companies Worked For:

  • Aramark Parks and Destinations
  • San Juan School District
  • Edge Of The Cedars Museum

School Attended

  • Utah State University

Job Titles Held:

  • Lead Sales Associate
  • Substitute Teacher
  • Special Education Paraprofessional
  • Receptionist

Degrees

  • Associate of Applied Science : General Studies 12/2018
    Bachelor of Science : Elementary Education

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