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lead sales associate resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Energetic Lead Sales Associate promotes excellent customer service skills through dynamic engagement, issue resolution and promotional talents. Trustworthy professional with successful background in cross-selling and upselling. Energetic Lead Sales Associate models passion for brand, customer and product to meet and exceed individual and team goals. Collaborates with team, building strong relationships to maximize customer loyalty. Protects company assets with policy awareness and loss prevention procedures.

Skills
  • Sales transaction processing
  • Sales promotions
  • Strategic sales
  • Accurate cash-handling
  • Customer care
  • Flexible
  • Microsoft Office
  • Critical thinking
  • Training & Development
Experience
12/2018 to Current Lead Sales Associate Trek Bikes | Cranberry Twp, PA,
  • Processed payments and returned accurately receipts, cash, coin and cards to customers.
  • Checked store shelves and restocked products from inventory in back room.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items.
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Created eye-catching merchandise displays to entice customers into store.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Cross-trained on different positions to best support team during peak periods.
  • Greeted customers, clarifying needs and identifying solutions to close sales.
  • Kept customers engaged with positive, sales-minded attitude demonstrating pride in products.
  • Coached other employees in customer service strategies and successful selling techniques.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Communicated sales goals and key performance indicators to employees.
01/2020 to 06/2021 Loan Officer Bancfirst Corporation | Yukon, OK,
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Adhered to federal and state compliance guidelines relative to retail mortgage lending.
  • Performed daily maintenance of loan applicant database.
  • Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
  • Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
  • Provided expert financial advice on mortgage and both educational and personal loans.
  • Researched insurance information and flood certificates.
  • Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Observed corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
  • Spent ample time with each applicant to break down complex information into terms that easy to understand.
  • Identified valuable solutions for customers with credit problems.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Met with applicants to obtain information to streamline loan application process, fielding questions regarding steps.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
10/2015 to 03/2018 Waitress Uncle Julio's | Lubbock, TX,
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Increased sales of high margin menu items through effective upselling.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
Education and Training
Expected in 05/2007 to to GED | Lafayette High School , La Fayette,GA , GPA:

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Resume Overview

School Attended

  • Lafayette High School

Job Titles Held:

  • Lead Sales Associate
  • Loan Officer
  • Waitress

Degrees

  • GED

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