Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Dynamic sales leader aiming to fulfill a Lead Sales Associate role to contribute value to the JCPenney team. Dedicated and resourceful with exceptional skill in closing sales and cultivating customer loyalty. Industrious
store manager recognized for outstanding customer service and client retention. Accomplished at meeting individual sales quotas and weekly goals. Proficient in excel and microsoft. Multi-talented Assistant manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
Sales strategy
POS system knowledge
Brand promotion
Client relationship building
Work History
Lead Sales Associate, 12/2018 - 11/2019 Petco – Carlsbad, CA,
Provided exceptional customer service to foster client loyalty and satisfaction.
Implemented new marketing initiatives to drive sales and improve overall performance.
Reported sales data to upper management as directed.
Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
Store Manager, 07/2017 - 11/2018 Tommy Bahama – Boca Raton, FL,
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Oversaw, trained and encouraged 12 sales associatess, promoting culture of efficiency and performance.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Rotated merchandise and displays to feature new products and promotions.
Created work schedules according to sales volume and number of employees.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Managed inventory control, cash control and store opening and closing procedures.
Department Supervisor, 03/2014 - 06/2017 Home Depot – Middletown, CT,
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Handled cash register, returns and refunds.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Maintained stock of items, cleanliness, organization and provided excellent customer service.
Built and designed large displays weekly to promote specific products.
Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Tracked and prioritized work orders to meet daily production requirements
Provided sales feedback to management to address concerns in sales reports.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Coached team on effective upselling and cross-selling methods.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Trained team members in successful strategies to meet operational and sales targets.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Monitored employee performance and developed improvement plans.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Submitted reports to senior management to aid in business decision-making and planning.
Attended monthly sales meetings and reported pertinent information to employees.
Supervised and evaluated staff of 150 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Education
GED: , Expected in 06/1982 - Boca Raton Community High School - Boca Raton, FL GPA:
: Small Business Management, Expected in - Independence Community College - Independence, KS GPA:
Notary Public: , Expected in 02/2020 - Caldwell Community College And Technical Institute - Hudson, NC GPA:
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
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School Attended
Boca Raton Community High School
Independence Community College
Caldwell Community College And Technical Institute
